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Find a Location

Chimney Service Experts, LLC has 1 locations, listed below.

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    Business ProfileforChimney Service Experts, LLC

    Chimney Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5665 Atlanta Hwy STE 103-231, Alpharetta, GA 30004-3959
    BBB File Opened:
    11/4/2019
    Years in Business:
    10
    Business Started:
    3/1/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. M. Neal Gibby, General Manager
    Contact Information

    Principal

    • Mr. M. Neal Gibby, General Manager

    Customer Contact

    • Mr. M. Neal Gibby, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a chimney sweep

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On February 15th and 16th of 2022, **** from Chimney Service Experts conducted two fireplace inspections, one fireplace cleaning, and one dryer vent cleaning and repair. Upon completion of the work, we paid him (see attached paid-in-full email). However, **** never provided the fireplace inspection reports and photos promised in the email that were supposed to come with a final invoice (See the opening paragraph line that states, "In that final copy you’ll find the service notes, recommendations and estimates. That email will have the photographs attached to it."). You will also see on page 3 that he says "Regarding both fireplaces, recommend fireplace NOT FOR USE per NFPA-211, due to potential hazards. Service notes and recommendations will be provided upon completion of payment for the above listed work." **** never gave us a report or told us what these hazards are, so we have no idea what we are dealing with. We have called, texted, and emailed him multiple times asking for the report, and he is not responsive. We suspect that he lost his records and is not willing to admit it. He was very disorganized. Since **** will not provide the report we paid for, we are seeking a refund of $249 to account for the two fireplace inspections. We are not seeking a refund of the fireplace cleaning. This refund should be paid because while **** conducted the inspections, he did not deliver on the service as promised and provide the final report. We now must pay to have another company inspect our fireplaces.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vince V

    1 star

    01/22/2024

    Total scammer paid him **** via a Venmo and the guy has never done the work DO NOT USE!!!!!!!

    Local BBB

    BBB Atlanta & NE Georgia

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