ComplaintsforPriority Payment Systems, LLC

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter in the mail stating that I owe Priority Payment Systems and amount ****** creditor file *************** I have never heard of this company so I have no idea why I would owe them any money.

  

  Business response

  07/18/2024

  Amber, 

  During the period of 10/22/22 and 6/20/23 you had a credit card processing account with Riverside Payments.  Your company name was *********** Pet Salon.  You signed the merchant processing agreement on October 13, 2022.  There was a reject in June for $150.90 and in May for $51.90 for monthly processing fees for a balance due of $202.80.

  Hopefully that helps.

  Regards,

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Back in Feb/March I was researching loans and inquired about a few. In April, 4/5/24 I saw there was a $347.00 fee from Merchant Servicing, I called my rep, and he reviewed my file and said they do not have any record of that. So what is it? We did a lot of back and forth trying to figure this out.It took my rep. ****************************** my bank (who informed me that it was Priority Payment Systems that took the fee out) ******* and his team were working on figuring out what this was, he informed me that the tracking numbers were different. Priority Payment Systems Local # is739292500304787, the other # is 739778191963042.At this point ******* arranged a 3-way call with his support team to figure out what was going on, and who was doing this.The tech said it was coming from another branch within Priority Payment Systems but didnt understand why. I had no clue about, nor did I sign up to be with another company.The tech gave us the phone number to the company owned by *************************** called X-1 merchant services, phone # ************ talked with ****, *****, and ***. All telling me and ******* that I inquired for a loan back in Feb., so what is the $347.00 they weren't sure, but apparently one of their companies assigned me a lock box, I have no idea what it is or what it is for! I never signed any agreements or contracts with anyone or any company, nor did I get a loan from anyone at that time. X-1 said they understood and would cancel it and refund me the money.This was April 19. I never got refunded, I repeatedly called to follow up and all they kept on saying is they were refunding me. Nothing, May 8, 24 they took another $347.00 out of my account, no refund. I am hoping that you can resolve this issue with this fraudulent activity that is occurring in my bank account that wasn't approved of. thank you,*****

  

  Business response

  05/30/2024

  The amount of $347 is for monthly fees for signing up for merchant processing with X-1

  There is a merchant application electronically signed by *************************/CEO on 2/23/2024 agreeing to the terms and pricing which includes a fee of $99/mo for Industry Compliance, $199 minimum monthly fee and $49 for service monthly totalling $347 per month.  If you do not need to use the account, please contact ************ or email *********************************************************** to discuss and if needed, cancel the service and fees.  I have also sent an update to the sales office to contact ***** directly.

  Customer response

  05/31/2024

   
  Complaint: 21747303
  
  I am rejecting this response, I never entered into any agreement with another merchant servicing company when I was already with one.  They are not being totally honest and reputable dealing with this situation and are now involving another company ****** Capital, that was never mentioned up until this time suggesting that it is their responsibility or that it has something to do with my bank, which my bank said they are incorrect.

  X-1 Merchant services is not reputable or customer service oriented company.  They are being fraudulent in this situation and not taking accountability for what they have done going in my bank account taking money unauthorized saying that I signed an agreement with ****** Capital.   I was in contact with ****** and they informed me that if I was in agreement with them and they were taking fees out the bank statement would state ****** as the company making any ACH transactions with me not Merch services.

  The associates from X-1 explanation's, from the beginning when the first transaction occurred and was noticed, has changed every time. Their story is different with every phone call.  They say that they have refunded me and that it is on my banks end for not receiving the funds.  My bank informs me that this is incorrect information and the company is misinforming me.

  Now they are trying to use ****** as a scape goat for them and what has happened.

  At this point I feel I am going to have to seek counsel with a lawyer and go after them for the money I am out, the fees I have incurred and the aggravation and stress they have created with me.

  I am a very small business, running a small floral shop, barely staying afloat.  I am a single parent barely paying my bills and for some company to come in and scam me out of money through some bogus scam is criminal. 

  This company should not be allowed to conduct business if they can not take responsibility and be stand up!!!!!! 

  
  Sincerely,
  
  *************************

  

  Business response

  05/31/2024

  *****,

  I worked with the sales office and had your account closed today. I will also issue a refund to your banking on file for $694 for the two months of fees. Hopefully, this resolves the issue to your satisfaction.  Thank you

   

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This entity unsecurely sent documentation that included ALL of my PII, including my social security number, completely unredacted to Oxgen Excel, a debt collection agency.

  

  Business response

  04/04/2024

  Our company compliance ******************************************************************** along with proper controls is our utmost priority. 

  Customer response

  04/04/2024

   
  Complaint: 21528269
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business response

  04/15/2024

  Dear ***,

  Can you share additional details on your experience with ************************* please provide your merchant ID number so that we can review your account details and why you feel your personal data was inproperly handled.  As stated, our company compliance ******************************************************************** along with proper controls are maintained and are our utmost priority.  If personal data are needed to be handled by our business partners, it is always done within compliance rules and regulations. 

  Thank you

  Customer response

  04/16/2024

   
  Complaint: 21528269
  
  Hello,
  Oxygen ***************** contacted me on 4/1/2024 informing me that we had a debt on our account. It was the first time we hear of an unpaid bill to Priority Payment Systems; we never got any communication that we had missed a payment, but regardless, I asked for information on the missed payment from Oxygen so I can rectify the situation. They said they would request documents from Priority Payment Systems to give me details on the debt. On 4/2/2024, they sent me an excel sheet, with just numbers and dates that were unclear and little information was provided in that sheet to show missed payment or anything like that. They also forwarded me the Merchant Processing Application and Agreement via unsecured mail with all my information legible - that includes name, address, social security number, phone number, date of birth - all private information that should have been redacted. I was just an officer of this organization and yet all this was sadly shared. Would you send your social security number to random agents unredacted? And along with it, would you give them your DOB so they can do whatever they please with all your identifiable information? 
  Are you saying it is your company's proper rules and compliance to have personal information shared so openly via emails?
  
  Once they sent the information and confirmed with PPS that there was something unpaid, the account was immediately paid off on 4/3 but my information had already been shared!
  
  The account information is:
  Business name: STM Abbey ************************ Priority Payment Systems LLC
  Creditor File No: 8739292449309465
  Oxygen File: 111368863
  
  Sincerely,
  
  ***********************

  

  Business response

  04/22/2024

  Hello,
  Thank you for providing the additional information needed to review your account and I am pleased that you were able to satisfactorily resolve the collection issue pertaining to your business.  In regards to Oxygen, our collection vendor providing the Merchant Processing Agreement to you via email, we have reiterated the need to use secure email and other best practices when handling sensitive information. We apologize for your experience.  I am hopeful that this resolves your BBB claim to your satisfaction.
  
  
  Regards,

  Customer response

  04/23/2024

   
  Complaint: 21528269
  
  I am rejecting this response because:
  

  The reality is although Oxygen should not have shared my information via email like that, they also received that information, unreacted from you! So the original documents were sent with personal identifiable info with little care by your company.

  
  Sincerely,
  
  ***********************

  

  Business response

  04/23/2024

  Hello,
  Our collection vendor, Oxygen is contractually allowed to access our secure CRM to view truncated account information including copies of contracts.  As stated, we have reiterated to Oxygen the need to use secure email and other best practices when handling sensitive information. We apologize for your experience.
  
  Regards,

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Priority Payment Systems LLC direcdtly pulls fees from our business checking account monthly for some credit card processing service or other. We do not accept credit card payments, have not for several years. Priority Payment Systems has not responded to requests to cancel, or document any agreement allowing this automatic money pull.association number: ****** merchant number: **************** ********** Services of ********* ********************************************** Services of ********* wished to terminate any relationship with Priority Payment Systems, and immediately cease any automated withdrawals from our bank account.

  

  Business response

  03/07/2024

  ***************, I have closed your account as requested. I do not show any inquiries to our team to close the account but apologize for any delays with having that done.  

   

  Customer response

  03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Repetitive spamming phone calls. Asked numerous times to be taken off their call list. More than likely this company buys calling lists and doesn't filter out any DNC requests made previously. Had the same thing happen about a year ago, and still non-stop calls every week.

  

  Business response

  02/06/2024

  Sir, I am sorry you are experiencing these repeated calls. Our company doesn't service ****** so wouldn't believe it would have come from our company. I did check with our internal sales team and this company and address was not on their database.

  Thank you

• Initial Complaint

  01/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have googled this business attempted to call the phone number of ************** it asked me if I'm a sales agent I say no then it puts me connected to an unknown mailbox for a voicemail. So I called back advised I was a sales agent and then it goes to dead silence for several minute I keep saying hello and unable to speak with them. They did $2.00 test charges for 3 months in a row then a larger transaction in 12/23 from a business savings account that I have never given out my information too so needless to say it got overdrawn and closed by my bank due to unauthorized fraudulent charges. $96.00

  

  Business response

  01/30/2024

  I spoke with *******************, owner, ***************** and agreed to refund her the monthend fees that were assessed totalling $87.95.  The account was closed in December so there will be no further charges to her account.  ****** was in agreement with this decision and we will stay in touch until the refund posts to her account.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My business engaged Priority Payment Systems 5/2015 under a one year contract for credit card processing. Once that contract expired, we continued on a non-contract basis, terminating in writing 4/2017. Unknown to us, and with ***** ********** identified as recipient, they withdrew varying amounts by automatic withdrawals from our checking account. This, despite the fact that no delivery or receipt of services had occurred, and no communication from PPS regarding the services for which they were requiring payment. This came to light 9/2023 when the business sold and the current credit card processor terminated. When apprised of this situation PPS acknowledged the situation and offered $306.70 in restitution for $3860.10 in fraudulent withdrawals. A petition for restitution has been ignored.

  

  Business response

  10/31/2023

  Please provide your merchant ID so that I can review the claim further

• Initial Complaint

  06/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ok I used this company for my credit card processing for a short while . I was not happy with the service so I called over to the company and asked for my final balance and paid the final balance on time which was around $142. A few months after I paid my balance off to priority I got a notice from a collection agency stating that I did not pay my bill which I did in full. So now I have a collection I have been trying to get removed from my credit on a bill that I paid already in full. So when I check with priority payments now they say I have a bill for $320 which does not even match the amount that the collection agency has on file . So I feel like I got scammed these people should reach out to that collection agency and cancel that bill because it is not correct at all.

  

  Business response

  06/20/2023

  *************,

  In reviewing the notes on your account, you called in on 6/14/23 and our CSR provided a breakdown to your email (***********************) of the remaining amount owed.  Hopefully that provides the needed details on this case.  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Priority Payment Systems has been charging my business checking account $19.95 each month for a "service" that I do not receive. I have never had contact with this company. I contacted my bank and they told me that Priority Payment Systems is a merchant service which allows me to receive payments using credit cards. I do not receive payments through credit cards and have never signed up for such a service. I tried calling the number provided from my bank and was unable to reach a live person.

  

  Business response

  05/12/2023

  This customer has two open accounts with one of our Partners.  The merchant ID's are  **************** and ****************. Pleaase contact them at ************** or via email at ************************

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  MX MERCHANT-PRIORITY PAYMENT SYSTEMS CHEATED ME OUT OF $886. Their security system was breached on 3/1/23. I had nothing to do with it and still can't understand why this is costing me $886 when I did nothing wrong!!!! When I log in I have to get a 6 digit code on my phone to get in thru the 2 step verification: how did the criminals get in without this code? I sure didn't give it to them. I have been a customer over a decade and thru a few ownership changes and I can't believe I am being treated this way. My time has been wasted and my money has been taken without a fiar reason and no means to appeal this arbitrary decision of yours to keep $886. It was Priority-MX Merchants security that was broken into. When *************** called and said she would work on getting the money back, I thought it was more of a formality. No one has explained why I should have to pay, where it says in the contract that you can charge me for this. I called once the account was closed and set up a new account. I will be contacting my lawyer about this matter (another waste of time and money) and will post this letter on all available social media platforms. Your decision and the way it was handled was terrible. I have now found a new processor whose fees are lower and hopefully I can save enough there to cover the cost of you s******* me over. You should be ashamed of you the way this was handled not to mention this was just bad business.

  

  Business response

  04/25/2023

  A1 SHOCK-GO FAST ********** / *************** was a victim of refund fraud which resulted in 22 refunds in small amounts totaling $1351.70 that were run on 03/01/2023 being debited through to the merchants account.  Our senior Account Specialist worked with the merchant directly to assist with putting the account on hole, locking the user account, closing the compromised account and opening a new account.  While a determination was not made as to how the refunds were entered, in the spirit of a partnership, a determination was to refund $700 to help offset the loss. 

   

  Customer response

  04/25/2023

  the information they supplied is not complete. the total deducted from my account was *******, I did receive back the $700 they referenced and a chargeback of $656.80 was reversed leaving me to pay $886.38. Why should I share in the cost when it was their system that was breached. Where in the credit card agreement does it state this? I have never heard of this happening to anyone else and I have been in business since 1982. 

  

  Business response

  05/03/2023

  It wasn't determined who or how the intrusion occurred which is why a courtesy refund of $700 was provided. To resolve this issue, I will submit an additional refund of $886.38 courtesy to this account.  

   

  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩