Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I closed an account with Priority Payment Systems (also under ************* in March 2022. They have been actively charging the account $68.80 each month since the account was closed. The company was contacted and they have no record of the charges. Ironically, the company is still sending invoices for the amount of $68.80 and this same amount is reflected in the account.
Business response
08/26/2022
Request to refund 4 months at ***** has been submitted, funds will be released to account on file and should be received by 9/02
Sorry for the inconvenience of your account failing to close as requested in 3/2022
****
Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They put debt on my credit report even though I did not use or agree to use any of their service or equipment. Tried to contact both the salesperson and the company but they didn't even want to take a look at that. They have no idea why it came up with my debt but refuse to see what's going onBusiness response
06/07/2022
We will request waiving of the $495 and removing from all collection efforts
Customer response
06/08/2022
Ive already pay to the collection. They put a negative result on my credit score and I was buying a house. Tried to contact your company, the salesperson, collection for couples of months but they all pass the ball around.Business response
06/10/2022
I will move forward on completing refund of $495
Customer response
06/15/2022
How?Business response
06/16/2022
Please send verification of payment of the $495.00 and I can ACH to you checking if to the same DDA we had on file previous or a check can be sent.
If you would like to discuss further to make sure please call me or I can reach out to you, my number is ************
****
Customer response
06/16/2022
I paid by credit. There is no other verification of payment. My record has been cleared is the proof that I had already paid thatBusiness response
06/28/2022
We are reaching out to Oxygen to verify payment, to date we do show that we waived this fee and that oxygen removed it, but to date we show no payment. The item you sent does not show us the payment you made if you have any other documentation that reflects your credit card payment to them please advise. I will continue to follow for additional information from Oxygen.
Again I can be contacted direct at ************ to discuss further
****
Customer response
06/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
05/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello I used this company for about 2 months . I was introduced to the company by a salesman who walked into my store and told me about the service . I signed up used the service for a few months and was not satisfied with the charges they were charging me . So I decided to discontinue my service so I called Priority Payment Systems and asked to close my account and I would like to pay off all fees that I owe. So I was put In contact with a young lady by the name of Asia ********* so she could send over a credit card authorization form so I can pay off all balances that I owe. So after that I received form filled out the form and emailed the form back to Asia ********* who charged my card for all balances that I owe. After that about 2 weeks later I received a letter from Oxygen collections agency stating I did not pay my balance with Priority Payment Systems which is false . So this is my problem I continue to deal with for about 2 years now trying to get this false information removed from my credit report can you help me please? I have contacted Priority but they keep giving me the run around.Business response
05/25/2022
from Team: I reach out to the merchant and assist. On Received 9/4/2020 we received a payment $142.00 via CC#****. The merchant was not advised of the balance after the payment of $309.15. He understand the amount due on the account and willing to pay. He stated to pay the amount due he is requesting a letter stating the debt was removed and it will not appear on his credit. I emailed the Settlement Team, The Merchant can pay us directly, we can notify our ***************** in NY and they will contact the Agency. Settlement does not send any type of Letters. Not sure about the process ******* will need to follow. Adding ******* to this email. Email from ******* stated Once we confirm payment I can reach out to the agency stating the merchant is paid in full and they can provide a letter stating they will cease their efforts.. The merchant stated he did not want this because he make the payment and it is still shown on his credit as debt settled. He ask that a letter be sent that it will be removed and not show on his credit. I advised this is his option.Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom It May ******* My name is ***************. I am small restaurant owner due to Covid 19 I was forced to close my business. I have payment processing system that I need to close after I close my business. This Company Priority Payment Systems that we been working with for 5 year have been good till now that I want to close my account. I called them to close the account and they sent me a label on Oct, 2022. I asked them what I need to do to close the account and they said just sent the machine back to us and we close the account. I did exactly what they told me and sent back the machine with the label attached below. After few months on Jan ***************************************************************** for the service. I called them again and again they keep transferring me to different departments and no one want to resolve my problem. I do not want to result to this complaint but they give me no choice. I am tired calling every time and waiting on the phone for hours. I ask to speak to a manager but they refuse to transfer me. Below is a copy of the label and my bank statement in a excel file I download from citi bank. Its show they are still charging me till this date and is March 25 2022. Can someone please help me? It has been hard already losing my business to Covid 19 and now I have to deal with this shady business.Business response
04/06/2022
Have spoken to ********* and discussed issue with account with Priority. It seems we were not notified of request to close prior. I have agreed to make sure account is closed to avoid further billing and to refund merchant $866.64 of fee's he has paid.
Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We switched companies a long time ago in 01/2018. We called our sales representative to cancel, and he confirmed cancelling the account. However, Priority Payments never cancelled the account, and now is still trying to do it, and still hasn't done it yet. This is very frustrating, because this has been a slow drain for years, and we have not even been using their services. They have been charging us *****/mo illegally for the last 4 years, 49 months to be exact. We are requesting a refund of those fees because they were supposed to close this account 4 years ago. The amount totals to *****?? X 48 = $2157.60. Our MID is 5544-0200-0407-619. We don't want to escalate this legally, but we feel like this money has been illegally attained and we need a refund. Thank you.Business response
02/21/2022
Process of review the complaint, we show no request to close this account prior to 2/2022. Will be happy to resolve issue with you, please provide any documentation where you informed your agent office of request to close. I will continue to review to proceed with some type of refund of fee's as courtesy and if you have a time available would like to have a call to discuss further.
**** Haskett
Customer response
02/22/2022
Complaint: ********
I am rejecting this response because: You asked us to send in documentation of contacting the agent to close the account. We have included documentation of us reaching out to ***********************, who is the sales agent, but is also our Tax accountant. So when we called him in Jan. 2018, he said to us that the account was closed, and that we didn't need to worry about it. Since he was our accountant, we figured he knew what he was doing. He is no longer our accountant, and I guess he no longer works with you guys. Thank you for correcting this and issueing the refund, we do appreciate that, as this mistake has cost us so much.We included proof of having *** as a contact in our phone. And also proof that he is out accountant for that year and helped us with our business formation in 2017.
Sincerely,
*******************Business response
02/25/2022
Thank you for the information provided. We will be issuing a refund to you of the fee's . This refund will be process to you on March 15.
****
Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive been surprize charged an annual fee and an unexpected TIN fee, Annual being $99 a year, on top of $7 a month. And TIN being $49 a month. Weve signed up with a door salesperson with the promise that theyll help us cancel our old card merchant contract, which hadnt been cancelled at all, being charged $30 for PCI non-compliance and $8 a month. Were being charged too much everywhere, and nothing on our contract stated anything about an annual charge. Weve sent in our correct TIN as soon as we could after finally receiving the docusign, but attempting to call to get a refund on the $49 for the few months we were charged said that only two months could be refunded.Were paying for two card processing services still, promised to have our old card terminal closed with no worry of a cancellation fee, surprize billed for an annual fee not on our contract, and having trouble with our terminal taking too long to fallback to phone line. Our *** S80 machine takes two minutes on LAN and doesnt fallback quickly to phoneline with battery backup. Ive paid our phone service to have phone line backup since our old machine worked quick and fast incase our internet was out for whatever reason. Having to wait two minutes for the *** S80 to give up connecting on LAN and connect to phone line makes an unconfortable experience of patience with the customer waiting to leave. I would like to be able to end our contract without a fee in a month or two for all this frustration Ive had. I was promised and didnt get delivered a better experience than my old card terminal. I dont mean any hate for the attempts of help for our door sales person, but Im frustrated.Business response
02/17/2022
**************************
I see that you agent office Wholesale Payments have refunded you $196.00 of you TIN Fee that was billed. I am reaching out the Wholesale to contact you to resolve any additional issue you may have.
****
Initial Complaint
02/09/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
The sales rep ******* the contract anyway even though I clearly said to him I don't want to before he left my restaurant. No further contact after that. Then about a year later, the **** collector called and told me I have a debt from Priority Payment system which I have no clue about. The **** collector sent me the contract that anybody can easily recognize has been corrected on a computer. The contract I have in hand doesn't have any termination fee or any other fee. **** added a $495 termination fee. Tried to contact many times to **** collector oxygen XL, the priority payment system and even the sales rep. **** passed the responsibility to each other and now they avoid my phone call, email, or whatever. I attached the contract that the sales rep sent to me (even though I said I don't want to ******* after he left). There is no fee that I could recognize and they don't try to answer why I have that debt at all. Just keep promising to resolve and now I cannot contact at all. The debt is only $555 but it shows on my credit repot and affect a lot to meBusiness response
02/21/2022
I am reviewing a signed contract and will reach out to discuss with you how we can resolve this issue. If you have had any correspondence with your agent office please add.
Let me know the best time of day to reach you.
****
Customer response
02/21/2022
Better Business Bureau:
my cell is ************. The best time is in the morning before 10 or in the afternoon
Sincerely,
*****************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
30 total complaints in the last 3 years.
8 complaints closed in the last 12 months.