We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

GoFan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for school uniforms for my child, this company never delivered. I have tried many times to get a refund but gofan requires the school contact them directly which they did but gofan still refuses to refund money for uniforms that were never delivered. This a considered theft. Employees of Gofan are very rude also. ***

    Business Response

    Date: 03/07/2025

    Hi *******-

    Apologies for your frustration on this order from July of 2023.  As noted from our support team, given that this was setup as a fundraiser by the school (************************), it is up to the school to authorize a refund.  We have attempted to reach out to the school as well and are happy to try again on your behalf, but unfortunately there is no much more we can do in this case given that it is the schools money and we have no way of determining the status of your donation/uniform.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a girls basketball game on Saturday February 8, 2025. ************************* vs *********************** at *******************. The game was ended due to a fight breaking out between the 2 teams. I would like my money refunded because I didn't get to see the complete basketball and it's not my fault the game was ended.

    Business Response

    Date: 02/18/2025

    Hello-

    Sorry to hear about that incident at the school.  GoFan maintains a strict no-refund policy as outlined in our purchase process and terms of service.  Despite that, we understand there can be unique situations were a refund may be warranted, however we defer to the school administrators in those instances to let us known that refunds are approved.  We have not heard from the school about this incident but are happy to process a refund if that changes.

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 tickets online for a basketball game. Tickets cost $7.00/ticket and a convenience fee was $1.30/ticket. I was charged $16.70 not $16.60. When I contacted their customer support they said I need to contact the school where the event is held. I wander if they are overcharging everyone.

    Business Response

    Date: 10/15/2024

    Hi ******, 

    Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the fees associated with your ticket purchase. After looking into this, we discovered that there was a discrepancy in the information provided about the convenience fee. The correct fee for this event was $1.35 per ticket, though it was originally communicated as $1.30.

    We understand how this might have caused some frustration, and were committed to ensuring clear communication in the future. If you have any additional questions or concerns, please feel free to contact us, and well be happy to assist.

    Thank you for your understanding,
    **** *. 
    Voice of the Customer Program Manager, ********************** 

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ******** I went on there website to purchase 2 tickets to the ****** Marching band Classic on 10/21. I was sold 20 tickets for a total for $440. I immediately realized the error and look for a customer service # for **********************. I ended up going back online and purchase 2 additional ticket with a different card. I knew I would be disputing this charge. I have contacted AMEX to dispute the charge. The Go Fan website provides a phone#, when you call the # it provides an email address. I have sent 4 emails and have received Nothing but an Auto response!!! Go Fan needs to provide real contact information to there Customers when an issue arises. This company has a monopoly when parent have to buy tickets to there child's school event. I have been unable to speak with a person regarding my claim. They are a disgrace

    Business Response

    Date: 10/14/2024

    Hi ****, 

    Thank you for sharing your experience with us. I apologize for the inconvenience and frustration you faced while trying to resolve this issue. While Im glad to see your refund was processed, we regret that it took longer than it should have to get things sorted out.

    Were always working to improve our processes, and your feedback helps us do just that. If you have any further questions or need assistance, please feel free to reach out, and well make sure its handled promptly.

    Kind Regards, 
    **** P
    Voice of the Customer Program Manager, ********************** 

  • Initial Complaint

    Date:09/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged twice $55 on 9/8/23 for the ***************** football game on card ending #****. I have sent emails with no response. I even included an image of my checking account. I don't have that kind of money to be giving out with four kids to feed. Times are hard!! Please contact me, I need my $55 back.

    Business Response

    Date: 10/14/2024

    Hi ********, 

    Thank you for sharing your concerns with us, and Im truly sorry for any frustration this may have caused. I understand how important this issue is, especially when every dollar counts.

    Ive reviewed your previous support request, and it seems we requested some additional details to help resolve your issue but didnt receive a response at the time. That said, if this matter is still unresolved, please feel free to reach back out to our support team, and wed be happy to prioritize your case and get this sorted for you.

    We appreciate your understanding,

    **** *. 
    Voice of the Customer Program Manager
    **********************

  • Initial Complaint

    Date:03/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gofan is a ripoff. Bought tickets to a game get to the venue cant find the tickets had to repurchase. Even though I was charged for the original tickets. No email receipt, no text for my tickets even though I said Text me my tickets. They do not offer refunds.

    Business Response

    Date: 10/14/2024

    Hi there,

    We appreciate you bringing this to our attention, and we're sorry to hear about the trouble you had with your tickets at the game. Its important to us that fans have a smooth experience, and I understand how frustrating this must have been, especially not receiving your tickets as expected.

    While this feedback is from some time ago, were always looking for ways to improve. If youd like to discuss this further, please reach out to our support team, and wed be happy to assist.

    Thank you for your understanding. 

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager 

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ******** I want the refund I was promised from GOFAN in the e-mail below for a cancelled game I had bought tickets to.Transaction was originally on 8/19/22 for ***** total. Tickets were **** each plus **** service fee charge.Received an email which I attached 8/22/22 the event was cancelled and I would get a refund.Contacted the business on 8/29/22 to see where the refund was and they asked for more info I provided it email was from a ************************Contacted the business on 8/30/22 again for an update and no one answered me.Contacted the business again on 9/1/22 for an update and no one answered me.Contacted the business on 9/2/22 and a man by the name of ********************* who said my transaction went through for the tickets he didn't see a problem with my order. I then explained and re-sent the email they send me about the refund, that I had received an e-mail from them stating the event was cancelled (which it was) and I would be getting a refund and I still have not.Today 9/6/22 no answer from anyone still don't have my refund.There is no contact# for this business to even speak to a live person so they can just keep ignoring your e-mails.

    Business Response

    Date: 10/14/2024

    Hi ****, 

    Thank you for sharing your experience, and I apologize for the delay in getting back to you. I understand how frustrating it must have been not to receive the refund you were promised for the canceled event.

    While some time has passed since your initial request, if this matter still needs attention, we encourage you to reach out to our support team directly, and we'll prioritize your request to ensure its handled as quickly as possible.

    Thank you for your patience, and were here to assist if needed.

    Kind Regards, 
    **** *. 
    Voice of the Customer Program Manager 

GoFan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.