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          Find a Location

          BitPay, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • BitPay, Inc.

              8000 Avalon Boulevard Suite 300 Alpharetta, GA 30009

            • BitPay, Inc.

              8000 Avalon Blvd #300, Alpharetta, GA 30022

            Business ProfileBitPay, Inc.

            Financial Services
            Multi Location Business

            Contact Information

            8000 Avalon Boulevard

            Suite 300

            Alpharetta, GA 30009

            Visit Website
            Email this Business
            (404) 907-2055

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            BitPay, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • BitPay, Inc.

                8000 Avalon Boulevard Suite 300 Alpharetta, GA 30009

              • BitPay, Inc.

                8000 Avalon Blvd #300, Alpharetta, GA 30022

              Location of This Business
              8000 Avalon Boulevard Suite 300, Alpharetta, GA 30009
              Email this Business
              BBB File Opened:
              6/19/2014
              Years in Business:
              13
              Business Started:
              5/1/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bitpay
              Business Management
              • Mr. Stephen Pair, CEO
              • Mr. Bill Zielke, Chief Marketing Officer
              • Jim Lester
              • James Cory, VP of Customer Success
              Contact Information

              Principal

              • Mr. Stephen Pair, CEO
              • Jim Lester
              • James Cory, VP of Customer Success

              Customer Contact

              • James Cory, VP of Customer Success
              Additional Contact Information

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/07/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              On 2/24/24 I purchased a 250$ gift card for instacart using Bitcoin that I had in my bitcoin wallet within BitPay. I received email confirmation of the invoice for the gift card. However, when I entered the gift card code in Instacart it said the gift card was invalid. I email with BitPay customer service several times providing screenshots of proof that I did buy this gift card and showed the error code on Instacart. After multiple weeks of back and forth with providing identification of myself and my wallet they concluded that the wallet did not match to the gift card that was sent. This is absolutely unacceptable --- I have proof that I received the gift card which subsequently NEVER worked- I want a refund. It's simple; that's it. I feel like I'm a victim of fraud and that the 250$ went **** when I purchased it through bitpay.
              Read More
              Read 36 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Terrence C

              03/23/2023

              I created a account with bitpay and secured my 12 word recovery phrase. I made a bitcoin deposit and tried to send it to another wallet of mine and was denied because apparently I made a encrypted passcode for my transactions (which I did not). Their support and website keeps telling me to follow their steps for a account recovery to by-pass the encrypted passcode but when I import my 12 word phrase to import my wallet a balance of **** is reflecting. Not only a zero dollar balance but the wallet address is new. The website says to delete the wallet once old wallet is imported but I don't want to take the risk of permanently deleting my wallet holding my funds. It has been days since their customer service has reached back out to me after giving such general responses as answers.
              Read 4 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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