ComplaintsforBitPay, Inc.
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Complaint Details
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Initial Complaint
04/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/14/2022, *********************** created a BitPay business account. In order to send invoices, it requires "Tier 2" approval, which we have to submit company documentation in order to get approved for that tier. Their website states the process to get it approved takes 5 business days. We have not received a response for this process despite us attempting to call them and sending their team multiple emails. We want the tier to be approved so that we can **** clients.Business response
04/26/2022
We have received the request and are in the process of addressing the concern for the customer and have directly communicated with the customer on the topic.
Thank you.
Initial Complaint
04/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was attempting to make a purchase from ******************* using Coinbase. Somehow the transaction was processed through Bitpay (I'm not sure sure whether they contract on behalf of Coinbase or *******************)******************* says that the transaction failed on their end, so there is no order.On March 30th, the transaction was processed for $1264.16 (****** BTC) by Bitpay and the Bitcoin removed from my Coinbase account. Bitpay has my money. ******************* gave me Bitpay's phone number for support but it is automated message that says go to their website. I went to their website and finally figured out how to fill in a ticket. Nothing has happened and I have not been contacted.Here is the ticket:********************************* Apr 1, 2022, 5:10 PM EDT -- Ticket generated via support form. Email may not belong to submitter --Category: BitPay Payment Issue: Where's my money?--Destination Bitcoin Address:01fe013123665d7702f81eb8d3a9e6dc61357f96d2868d7efc332a1d3f4f8649 Wallet or Exchange used to send payment:wallet.coinbase How can we help?:The transaction was destined for ******************* , they confirm that it failed but you have the money. I would like it back please Request Id:5HWzSuUrpzoiUrGjVsG1TknDtVSkcTR2RWXUUL2kh5887B53sLPzW3qcXw81N6hxrSBusiness response
04/22/2022
From: ******************* <********************************>
Sent: Thursday, April 21, 2022 5:25 PM
To: info <***************************************>
Subject: #********To Whom it May ************
Today, I received a letter dated 4/10/22 and addressed to a former BitPay manager, *************************, in reference to #********, a complaint from customer *********************************. Unfortunately and due to the departure of the former manager, we were delayed in seeing this notice from the BBB.
I have confirmed that the complaint has been resolved as of 4/13/22 with a customer satisfaction rating of: Satisfied (image below).
Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fraudulent Charges on my Bitpay DEBIT card. Charges happened in November and i called them, opened a dispute and was told to fax in my DRIVERS LICENSE AND OTHER DOCUMENTS TO BE QUALIFIED FOR PROVISIONAL CREDIT. I did all of that and ive been called almost nonstop asking about my provisional credit, its been well over ************************************************** an update on my claim. they just tell me we have no update, getting frustrated & i feel as if im being scammed. If im not mistaken, theres a law that requires a provisional credit to be issued within 10 days of my fraud dispute. its been over 10 days and they refuse to move my dispute further or something.Cashapp Transactions In the amount of $200,200,294 Mercari $1229.43.I opened this fraud claim on Nov 23. Sent in Documents on Nov 26. They tell me they have my documents and say we dont have an update for you at this time.There website also says we issue a provisional credit within 10 daysits been 2 weeks.Business response
08/02/2022
To whom it may concern,
Mr. ******* has been in contact with Bitpays Customer Success Team on a number of occasions, and we believe that his issue has been resolved completely.
On December 8th, a chargeback was issued to the merchant, with provisional credit back to Mr. ******** debit card posting on December 22nd, 2022.
On February 17th, 2022, the chargeback was finalized in favor of Mr. ******** and the provisional credit was made permanent.
At Bitpay the success of our customers is very important to us, and we regret any challenges that Mr. ******* had with his Bitpay debit card. He may feel free to reach out to me directly at ****************************** with further questions.
Sincerely,
*******************
VP, Customer Success
**********************Initial Complaint
11/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account is frozen and I have been emailing and calling to see why my account block and what do I need to unblock it. Customer support hasn't been any help at all, I want to know what is going on with my account.Business response
12/09/2021
This account was suspended and needed to be reviewed based on account activity. We regularly monitor card accounts for potential security issues to protect our cardholders. After review, the account was set to active, and cards were unfrozen.Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I used BitPay payment processor to pay for merchandise at e-scan company. BitPay took the payment and I never got the merchandise. BitPay claimed they returned the money but they never returned it. Instead they stolen my money Based on the supporting documents you could see payment was made to them and they never returned my money.Business response
11/23/2021
Hello,
We were unable to find our inquiry in our system under the name of ******************* mentioning a payment/refund from a company called e-scan. Would you mind reaching out to our support team at ******************************** with the following information so we can locate your payment?
- BitPay Invoice ID
- payment transaction ID
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Customer Complaints Summary
36 total complaints in the last 3 years.
9 complaints closed in the last 12 months.