12 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lennie G
1 star08/07/2024
I had to replace my clipper for work, so I bought one at a local beauty supply and paid cash for it. It didn't work so I took it back and they could not refund me cash and asked for a debit card to load the refund on, I handed her my Instant.I go grocery shopping and my Instant declines because I got the refund, I have never been so embarrassed in my life!I call support and they demand receipts, so I email them from my phone.... TWICE because they say they weren't getting the mail. So I send again from my PC and they STILL say it isn't there and ask if I can go somewhere with better wifi to send again, to which I began to laugh hysterically at the audacity to ask me to jump through their hoops to get access to MY MONEY!BAD business practice! First you notify a customer if there is suspicious activity, not wait for them to be pumping gas or something to learn of an issue!HORRIBLE!!! I will be begging my company to look into a better tip pay service, this one has NO clue how to conduct themselves, and I feel very sorry for the poor customer care lady that had to hear my absolute DISGUST with their business practices as my voice volume reached some pretty high decibels I wish I could rate it minus 5 stars..Instant Financial Response
08/09/2024
Hi ****, Thanks for reaching out. It does look like our customer support team emailed you yesterday an resolved your issue (in less than 12 hours also). I understand the frustration in having to provide additional information for us to assist but it does look like your issue was resolved to your original request of a refund. We appreciate your participation in our program. Instant SupportReview from Edwin P
1 star08/03/2024
They keep all your old cards on file from your personal bank account and when your bank accounts gets hacked they do nothingInstant Financial Response
08/04/2024
Hi *****, I see that you have reached out to our support team to close your account. We will be working with you to do that. We do not show any tickets of you opening a ticket relating to your banking information so if there are additional action items, I encourage you to call or chat into our support center for assistance.Review from Jennifer E
1 star07/29/2024
For four and a half years I have done instant transfers using this company with the exactly same place of employment. Nothing has changed, not my bank information, my job. Nothing. Friday July 26, 2024, I decided to do a standard transfer and save the little fee. Now you steal ALL of my money???? I am still waiting on my money. Your little worthless chat people claim the transfer was made on the 27th, fine!! So today!?!?!?! Where is it?????? I want my money! This is theft. I have 3 kids. I have never had an issue, but again you guys got your little fee money with the instant transfer. This is bullcrap just because I need to save as much as I can right now, you steak my money. Give me my mone. I have waited your stupid 2 days.Instant Financial Response
07/30/2024
Hi ********,You selected an option that an take 1-3 business days to get to you. If you are still missing your transfer by 8/1, please reach out to our Instant Support team by chatting in the app or calling the number on the back of your card.Review from Chase A
1 star05/17/2024
Absolutely NOT FEE-FREE they charge you a royalty to use their service. They take 25% of your paycheck on payday $580, sure let me take my $150-$180 back for your Wahes from a Shift, we gave you. Perfect Hustle, will never use again, **************** *****, and you can't speak to an agent through cardholder support. I'm never using Instant AgainInstant Financial Response
05/20/2024
Hi *****, I was not able to find your email on file with us, or any tickets where you reached out to customer support, so I cannot research your claim further. I am guessing you registered with a different email. Our EWA is free of charge to you, you can take a portion of your wages the day you work (validated by time and attendance software), there are no fees to take an Instant Pay. If you were charged a fee, please provide a screenshot of the fee and we can investigate further. We will need the email address you registered with. Thank you!Review from David B
1 star03/09/2024
This is general a good service for tips to be transferred to a bank if you dont mind paying to get your money. As a debit card it generally works ok as long as tge seller doesnt put a hold on funds. As an atm withdrawl card goes there are no atms with 20 miles of me that accept it. I wish I did not have to ise itInstant Financial Response
03/12/2024
Hi *****, I see you have reached out to our Support team on a few issues; it looks like bank transfers and pre-authorized transactions. For gas stations specifically, as well as some other hospitality vendors, pre-authorizations are standard practice and that isn't something Instant can bypass on behalf of its cardholders. For ATM access, I am seeing an in-network ATM location less than 6 miles from your place of employment. Have you been able to access that ATM?We welcome feedback and look forward to assisting you via our Support channel accessible via the Instant App.Review from Amy F
1 star10/18/2023
This company is awful!! I made a free transfer to my bank account to save $4 in fees for the instant transfer, and I never received the money into my bank account. The customer service protocol is absolutely horrendous as I was playing phone tag with Instant and my bank for 5 days trying to find l out where my money was transferred to or how i might be able to get the money back, but the only thing instant could tell me were the same sentences they used over and over, that i could even read pretty much word from word on the email i received as well. The only thing they could offer me was a trace ID to track the transaction with, which is completely and utterly USELESS as a bank needs a transaction to file the claim with OBVIOUSLY there was no transaction to file the claim with, because as i stated probably a good 20 times before, THE MONEY WAS NEVER TRANSFERRED TO MY ACCOUNT! I am so angry and taken back by this whole situation. Money is tight for everyone these days, so this is a major setback for me. So much so, ** leaving the job that used instant, and will NEVER work for a company that uses instant EVER again. Im disgusted with the company, with their protocol, and their lack of any sort of accommodation or solution. Tried saving 4 dollars and ended up losing over 30 times that. Disgusted with this unreliable company.Instant Financial Response
10/22/2023
HI ***, we understand how frustrating this situation is. You initiated this transfer of funds (and the transaction shows in the app history that can be provided to the bank) and via the tracer you were provided, Instant and it's banking partner show the transfer was process successfully. It would be incumbent upon the receiving banking institution to trace the receipt of the funds at this point.Review from Courtney G
1 star09/10/2023
Absolutely horrible! I do not recommend Instant to anyone. The customer service is horrible. I have had an opportunity going issue for two days and have been put in chat with numerous agents. The last chat I was in tonight, the agent told me we would have to wait until tomorrow and that my "case" has been pre approved to be sent to "higher **** but couldn't even give me a case number to give when I have to try back AGAIN tomorrow with a different agent! Told me one would be generated tomorrow and disconnected from me. I am switching back to Chime, Instant is all my employer offered when I was hired two years ago, but after the last few experiences I've had with Instant I'm done. Their customer support is absolutely non existent and over the top frustrating when no one can help any time I've ever had to contact them. If I could give negative stars I certainly would.Instant Financial Response
09/13/2023
Thank you for reaching out to Instant and we are sorry to hear that your experience has been so frustrating. Our engineering team is looking into why these offers aren't being generated and have conversed with you via our internal system. Please allow us to continue to review your case with you as we are working diligently to solve this issue for you. We appreciate your continued patience!Review from Joyce S
1 star03/14/2022
Poor customer service. Chat disconnects then sends an email asking you to reconnect as if you ended the chat. If you are fortunate enough to actually connect with chat, you are asked personal questions concerning your account to verify then dropped. This if not a wifi issue its avoidance. If you call customer service over the phone it can be the same issue however worse. You describe a basic request several times and it will be verbalized back to you completely opposite of what you requested. I spoke with one agent for an HOUR asked to be transferred to either a Supervisor or another agent who could complete my request. This agent was completely spaced out through the entire call. Not to mention the multiple times a representative of this company has stated "just one moment please, I'm just going to look into this" and hung up with no call back. Are they on drugs, getting paid to avoid calls, or just plain jerks? Either way... run!!!! If you have an issue, this company will not show up to help. Bank elsewhere.Review from Allie N.
1 star02/02/2022
Horrible app. My money has been sitting in the app and I cant access it to transfer to my bank account. I tried doing a real time transfer and said it was under maintenance for three days when they said it would take 24hr. When I called customer service the first time they told me we shouldve gotten a notification that they were under maintenance which no one got any notification. After my third time calling and then telling me my money would be in my account today I still have no money its all sitting in the app. And was told to continue to wait. I have bills to pay and would like to get paid for me work. Horrible app, horrible customer service. I will be reaching out to my bosses to suede them to stop using this app.Review from Reyel T
1 star01/27/2022
Absolutely horrible. My job uses this company to load our tips. Its supposed to be safer but let me tell you I feel anything but safe with this company. January 9th while I was at work someone took $400 out of my account. As soon as I noticed I called instant immediately and waited on hold for over 3 hrs. By the time I was able to speak with someone I reported the fraud charges filled out the paperwork that was emailed to me as well as sent screenshots of the transactions and my time card. I just received an email on the 25th stating there was no evidence of foul play and they will not be giving me my money back and every time I call and email I get no where. Im at the point now where I had to get the owner of my restaurant involved to get any response and all he was told was to have be dispute the decision and provide other evidence that I was at work. If any restaurant is reading this and yall are thinking about using this company please save your employees the stress and find another company.
Customer Review Rating
Average of 12 Customer Reviews
Contact Information
2500 Northwinds Pkwy Ste 375
Alpharetta, GA 30009-2245
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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