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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/21/2023 thru the present time. PPL customer service told me that I could use the online enrollment system to enroll employees into the ** Disability program. The system did allow the employee to fill out application forms. However the system did not forward the information to the next step in the process. Instead the online enrollment system always says it is not available. It also indicates that it is not secure. **************** says to clear the cache or use another browser, but that doesnt fix the problem. The employee then only has the option of filling out paper forms. This delays the employee from enrolling in the Disability system which enables PPL to use the money for each employee until the employee becomes enrolled.Business response
11/30/2023
We received a notice that our account was going to be suspended due to non-responsiveness. I was just in our account (based in MA at that time), to train a new employee. I saw no notifications relating to missed communications - complaints nor 1-star reviews. I'm unclear how this happened. We've been monitoring the cases coming in and have not seen this case. Is it possible that not all team members monitoring have access to all cases that come in? Can you assist? ********Business response
12/01/2023
Hello, per our records the issue outlined in this complaint have been resolved. Customer confirmed they were able to successfully enroll their employee using our alternative telephone method. Customer provided feedback on experience which we work actively to improve and ensure smoother processes to prevent further occurrences in the future. Thank you.Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son is disabled and has two attendants to help him. They have not been paid for two months as our ******** was changed to anthem and anthem uses PPL as their company for payment. We have gotten every kind of run around. To this day things aren't straight and we are over ******* in arrears with each attenant. If they leave my disabled son suffers.Business response
09/14/2023
For this worker, PPL was missing middle name information to run the DSS/CBC on 8/29. Today we are awaiting those results to come in. All other enrollment pieces have been completed.
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Contact Information
8000 Avalon Blvd Ste 300
Alpharetta, GA 30009-2470
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
111 total complaints in the last 3 years.
33 complaints closed in the last 12 months.