Complaints

This profile includes complaints for BPG Inspection, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BPG Inspection, LLC

  2475 Northwinds Pkwy Ste 250 Alpharetta, GA 30009-4817

  
• 

  BPG Inspection LLC

  10097 Manchester Rd Ste 200 Suite 200 Kirkwood, MO 63122-1828

• 

  BPG Inspection LLC

  10097 Manchester Rd Ste 200 Suite 200 Kirkwood, MO 63122-1828

• 

  BPG Home Inspections

  100 Bayberry Hill Road West Townsend, MA 01474

• 

  BPG Home Inspections

  100 Bayberry Hill Road West Townsend, MA 01474

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home inspected 1/4/2023. HVAC system setting unknowingly and improperly changed resulting in malfunction of system. HVAC service call then required to restore normal function: Diagnosis/Recommendations Notes Section AFTER ARRIVING AT THE CUSTOMERS HOME THE THERMOSTAT WAS CHECKED AND WAS IN THE HEATING MODE AS THE HOME WASN'T GETTING WARM. ON THE OUTSIDE UN8T GAUGES WERE PUT ON AND THE PRESSURES WERE LOW . AFTER REMOVING THE CABINET THE A-COIL WAS FOUND TO BE FROSTED OVER .THE THERMOSTAT WAS CHECKED AGAIN AND THE SETTINGS ON THE THERMOSTAT HAD BEEN CHANGED FROM B TO O WHICH FOR RHEEM IS INCORRECT. THE SETTING WAS CHANGED AND THE HOME IS NOW OPERATING IN HEAT MODE LIKE IT SHOULD. THE CUSTOMER STATED THAT A HOME INSPECTOR WAS AT HIS HOME YESTERDAY AND I BELIEVE THAT IT WAS CHANGED THEN WHICH IS NO FAULT OF THE CUSTOMER, SEE **************************** claims service contacted and deny reimbursement for HVAC service.

  

  Business Response

  Date: 02/08/2023

  The complaint here is not from our home inspection client, but rather it is from the seller of the home who was selling thier property to our client. Our inspection took place by a state-licensed home inspector following the standards of practice of the ****************. In the course of testing the **** system of the home, the inspector only operates the system using the normal operating controls (i.e. the thermostat). In the report provided to the buyer (not the complianing party), the inspector included a "key finding" advising that, "At the time of inspection the exterior heat pump unit is running when manually test operated but is not heating properly. A qualified **** contractor should evaluate the heat pump system and service as needed." That was his professional opinion as a home inspector based on his 20+ years of experience as a home inspector. He also included a photograph in his report showing his temperature reading at the floor vent showing that the system was not heating properly.

  We appreciate the fact that no seller wants to have a home inspection change any condition in their home. However the home inspector is obligated by the terms of their state licensure to inspect certain components and when they are not functioning properly they get reported for further review by a specialist. We are glad to hear that this condition was able to be resolved by the technician, but BPG is not responsible for, or paying for, the failure of the seller's heating system. 

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My realtor suggested working with this company. They did not disclose pricing before the inspection, and when asked on site the inspector said I dont handle that. I later found out for a 2.5hr inspection they hid the price because the cost was $950, over 50% more than comps I received from local firms. I have called in three times to speak with a manager. I was told well have someone call you back. I have never received a call. Their accounts department has bullied me with emails to pay, and refused to contact me to resolve it. They chose to send the file to collections rather than contact me. I tried again earlier this week to reach a manager. No one will call me. Customer service is terrible, this firm is willing to destroy ones credit instead of putting customers and customer rights first.

  

  Business Response

  Date: 10/31/2022

  We are certainly sorry to hear of this clients concerns. As we reply to this inquiry in late October, it bears mentioning that the inspection date in question was some 3+months ago as the inspection took place on July 16th.

  The inspection was booked on the morning of July 14th, 2022. As soon as the booking was completed, a confirmation email that included the price was sent to the client (*****) at her gmail account with a copy being sent to her Realtor. These emails went out at 9:31am and the inspection did not take place until Saturday, 7/16 at 10am. The inspection took place as scheduled and the client attended the inspection as indicated in the complaint. The inspection report was then delivered to the client on the 17th. 

  The property in question was a ***** sqft home that was *************************************** excess of $1.5 Million. For the size and complexity of the house, along with the experience and knowledge of the inspector, the inspection fee that was quoted on the 14th was very much appropriate for this size home. The inspection report found numerous "key findings" that the buyer needed to be aware of prior to purchasing the home and those defects were estimated to cost anywhere from $4,375 to $8,700 depending on how extensive the repairs would need to be once they were quoted by independent contractors. Certainly we feel that the buyer would have been well served by this inspection by spending the $920 to save thousands and thousands of dollars in the course of the negotiations with the seller. 

  We must respectively continue to insist that the client pay for the professional service that was ordered and confirmed (with the price) prior to the inspection.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18327615
  
  I am rejecting this response because: the price emailed was never received by the homeowner. I dont know what email BPG had, or where the email went, but then when on site the inspector would not quote the price - who does this? We never signed the contract agreement or provided payment.
  

  I have three quotes from **** for $475-625: youre price gouging because we worked through a realtor ********************* who subsequently agreed your price is not consistent with a market rate. You can call her again if youd like.
  

  The correct home price was not above 1.5mn, it was 1.5mn and price is not a reason for the mark-up-  the outside was new, and the inspector spent at most 2.5hrs at the home. He said there were no material issues with the home, not 4-8k as you imply.
  

  ***** was originally promised $100 off the inspection. No one will contact me directly- Ive never worked with a credible company that wont return customer calls. Ill offer $750 to make this go away - $200 more than the market price so Im trying to meet you in the middle- contingent on receiving the inspection (which I did not receive).
  

  The other way to look at this is remove the mark up for a home over 1.5mn as the sale price was 1.5mn. And leave credit agencies out of this-
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/01/2022

  Again, the price was clearly quoted at the time of booking and clearly communicated to both the client and agent via the means of communication that were provided to us. If the clients had concerns about the price they certainly could have contacted us prior to the inspection to discuss these issues. There are certainly low-cost providers in this industry as there are in many industries. Frankly the purchase of a house is not when I say, "let me see who the cheapest guy is who can tell me what's wrong with this massive investment". But this conversation is irrelevant since the inspection was properly booked and confirmed. 

  In any case, both the inspector and our accounting team have already offered this client a $100 discount as a goodwill gesture to try to bring this matter to a resolution. We will not be discounting our services beyond that. You can contact our accounting team at ******************************* or ************************************* at your first opportunity to facilitate the payment. 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was highly recommended that I use BPG Home Inspections 8/1/2022 in ****** for my home purchase. They offer a 90 day guarantee on items inspected, perform septic inspections as well as offer termite inspections and a price repair estimator to help you evaluate the costs of repair while navigating your option period on your new home purchase.******************* was my inspector for my recent home purchase (8/2022). The home had issues listed in the sellers disclosure and ******************* sold me on the items listed in need of service were fully functional. Specifically the homes main central **. Secondly, a window with a broken seal.After taking possession of the home at closing (shortly, and same month of inspection), the homes main ** unit was not cooling. I contacted BPG and was informed they would get back to me and that I was not to contact a service provider to try and remedy the ** that was out. Ok, anyone that lives in ***** knows this could be a pricey cost, so I agreed to wait for their team to address same. Several days later, I received a phone call stating that their 90 day policy does not cover ** systems that are greater than 10 years old. Naturally, I was sent down the river here. I also lost a lot of time sitting in a hot house.Secondly, the window seal. After further investigation, a window I was sold on only being condensation from the early hours turned out to have a broken seal, as described in the sellers disclosure of the seller. After a few phone calls and emails with BPG, the window that will cost around $1,500.00 to replace, I was told the company would settle with me for $410.00 as a credit refund towards my inspection fee. This doesnt represent the 90 day warranty.In summary, ******************* was friendly, nice, but is an inspector that is simply trying to close a home real estate deal for a seller and isnt working to help a buyer. The company does not stand behind their 90 day guarantee.

  

  Business Response

  Date: 10/18/2022

  As the customer indicates, we are aware of his concerns and we have worked with him in recent weeks to address the issues that he raised. We certainly regret to hear that we were unable to initially resolve his concerns and we are happy to share our findings in this format as well. 

  With respect to his HVAC, the inspection report shows clearly that it was tested and functioning at the time of the inspection... and the client isn't disputing this. As a home inspector, the inspector can't report on what happened previously and they don't have a crystal **** as to what will happen in the future. They can tell you that today... here is what I see with your system. As a company we do have a 90-day guarantee, but there's a signficant difference between a 2yr old system or a 22yr old system. There are systems that we expect that a unit working today should work for the next 3 months and then there are systems that are at a certain age where the fact that it is working today has no bearing on whether or not it will work tomorrow. We define that threshold on our 90-day guarantee as being at 10 years old for an HVAC and we provide that guarantee to every client along with their report. The fact that the customers HVAC unit was too old for the complimentary coverage provided by the 90-day guarantee is unfortunate, but if he wanted protection for his system going forward he shoudl have purchased a 3rd party home warranty to cover the ongoing performance of his mechanical systems for his first year of home ownership regardless of the age of the system. Moreover, he should check to see if the seller provided a home warranty and/or if the agent coordinated to have one purchased.

  With respect to his window, the client provided the BBB the citation from the inspection report where *** specifically advised him, "Obviously fogged windows are noted when observed but
  complete inspection is not possible due to light conditions, installed screens, dirt on surfaces and rain at time of inspection." This also echoes the language in the inspection agreement that states, "BPG will offer no assurance of the future occurrence of roof leaks or of a dry basement or crawl space and that double or triple pane glazing seals in windows are intact." Unfortunately, the client is calling us and asking us to reimburse him for a situation that we specifically told him in two different places that we couldn't protect him from. The fact that no fogged window was seen at the inspection was never a guarantee that there wouldn't be fogged windows in the future. Again, it was only a report as to the conditions that *** saw on the day of his inspection.

  Despite the fact that we're all in agreement that ***** inspection in August was done properly and in accordance with the state standards, the client already noted that we've already agreed to fully refund his inspection fees. Unfortunately we cannot offer to provide him warranty & insurance coverages on conditions that changed in the weeks following the inspection. 

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a house we were purchasing inspected by BPG inspections. 2 days after moving into the house the water heater had to be replaced as well as gas lines that we were told were a safety issue and should not have passed inspection. In the inspection pictures you can see papers were placed on the spot that has the issue. Company was contacted but will not return calls and stated that if the inspector didnt notice it that it wasnt an issue. **** was running down the water heater that couldnt have appeared in the few weeks from inspection. Company states they have a 90 day warranty

  Customer Answer

  Date: 11/30/2022

  This information is incorrect.  The sellers didnt place the paper over the rusted leaking pipe the INSPECTOR did.   The clipboard is in the pics that the actual inspector took.  I explained this multiple times however the customer service woman was so rude she wouldnt let me speak.  It was rust running down the water heater not water from a slow leak that had happened for likely some time.   My main goal here is to make others aware of this unethical rude company when purchasing a house.   We had no choice but to replace the water heater and this company wanted nothing but to place blame and say their inspector was right 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  24 june 2022 BPG Inspection conducted a home inspection. Inspection report was detailed and easy to understand. Inspection was conducted on part of the crawlspace, but inspector failed to point out major defects on the south end of property that includes several safety issues found by the contractor that gave me an estimate on the repair. The area that needs repaired are the rim joists and *****. The two bathroom sub floors are rotted and unsafe. I have to contact a bathroom remodeler to start renovation. I have contacted BPG claims ***** and they have agreed to refund the cost of the inspection, however the cost of fixing the negligence from this inspector will cost thousands. This was an easy visual from inside the crawlspace

  

  Business Response

  Date: 08/16/2022

  We are certainly sorry to hear of this consumers concerns. The original inspector was able to return to the property recently and review the conditions found in the crawlspace. As we suspected, the conditons found were not the severe issues reported by the client but rather appear to be the work of an over-zealous contractor who was looking to scare a homeowner into a major repair. Despite our disagreement over the severity of the matter, the client noted in their complaint that they did already receive a refund of their inspection fees under our **************** Guarntee (SSG) policy. 

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time homebuyer as of January 18, 2022. One month prior to which on December 15, 2021, ***************************** with BPG Inspections inspected the property for at total $680. You will see the photos an estimator took two weeks ago in no way reflect ****** inspection. I need to have insulation removed before I can even have someone replace the inoperable sump pump and encapsulate the crawl space. The lowest most appropriate bid is $12,000. It's just me paying my bills. I haven't even been here 6 months. His inspection was just 6 months ago from which I have included his report of the crawl space. Contrary to his report, I can tell you with complete certainty, without having any professional training that: Structural conditions in the crawl space are *NOT* satisfactory and there *WERE* visible indications of chronic moisture problems.

  

  Business Response

  Date: 06/20/2022

  We are certainly sorry to hear of this clients concerns, but we are unaware of any of the issues that she has raised. We do see that our inspector, *****************************, performed a home inspection for her back on 12/15/21 and we understand that her concerns center around moisture issues in the crawl space. ****** report does confirm that he was in the crawl space last December and that he did report an absence of moisture issues or other concerns at that time.

  We'd encourage this client to contact our office at ********************************* so we can further review what has happened at the property over the last 7 months and try to better understand her present concerns. Unfortunately, the photos attached to this complaint in the .heic file format are not accessible to us, so we'd appreciate any other photographs that the client has to help us understand what is going on today. 

• Initial Complaint

  Date:06/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid April I paid approximately $850 for an inspection of the house we were purchasing in ********. The inspector did a thorough job but unfortunately he missed a massive mold issue while under the tub looking at the gfci outlet. L He had mentioned a leak but never said anything about mold. I was distracted by the home owner or I would have been involved with the inspection in a polite manner. After purchasing the house I found the mold problem and was not able to move in because of it, as I have a newborn baby that shouldnt be in that environment.I contacted Bpg and the lady was polite and said she would forward the issue to her manager. Around 2-3 days later I get a call from the claims department with them basically saying the mold grew after he was doing the inspection. After I proved her wrong by showing her the inspection noted the leak and dark floor boards she changed tunes by saying it is not code or law to disclose mold in ********. She simply said she would refund half the cost of the inspection they did, since they subcontract the other portions out. I explained how that was not at all good enough and no one gets an inspection because of what state law says they should disclose. I was reassured from the beginning when horsing them that they would let me know if any cause for concerns needed addressed with me paying for further inspections. They failed to disclose the damage, they failed to provide the service they sell by disclosing the issues, and they snaked a way out by using laws or codes when no laws exists that I have to get the house inspected. I trusted them with the most important part of buying a house and they failed. The representative in the claims department is mailing me a $220 check knowing I was still dis satisfied and didnt care at all. She was extremely rude a quick to point fingers. Hopefully a real resolution will happen because my hands are tied.

  Customer Answer

  Date: 06/14/2022

  Complaint: 17338364??I am rejecting this response because: 

  Bpg keeps referring to literature in the report like they are doing due diligence in every regard for the customer. Im contesting this.
  The notes highlighted in your response on the report are general and dont apply to my property as a direct recommendation. I ask all representatives to let me know if there is any reason for further testing and they did not openly recommend anything. Usually businesses try to upsell or recommend additional services to a customer that would be relevant.

  
  On page 14 referring to inspection scope it clearly outlines what the inspection expectations will be for me. I expected a visual examination of non- minor home repair or maintenance items. Your inspector was under the tub with the one piece access panel off to look at the **** and with visual examination would have seen the mold. If he did purposefully omit the information, that is unethical. I choose not to argue that at this time.

  
  On page 7 number 38 is the description and RECOMMENDATION for the water leak. The time of leaking and the dark stained joist should be a red flag for any inspector. The dark staining is in fact Mold. He says they are stains. With the stained joist and floor boards, his recommendation to fix the leak. This shows a lack of experience or purposeful omitting the findings. Once again, I would have paid for the Mold  Inspection if the inspector had thought this was anything but stained joist or recommend one. 
  At the top of page 62 shows a photo for page 7 number 38 joist and condition of when it was accessed on the property. 
  
  The evidence shown above would be apparent to any experienced inspector. His attention to detail to minor repair items shows he was more than qualified to analyze a situation and make further recommendations. That is where the failure happened. Im not saying everyone is perfect in their profession 100% of the time and we all ***********. This situation was hard to miss. The question is does BPG back that up with the full reimbursement of the Inspection amount I paid including all services? Or does the public and social media need to see the obvious and decide for them selves who they would hire or refer? Do they need to see that you all operate by state minimum requirements?
  
  The public and I could care less what laws pertain to inspection disclosure details. We dont hire you because of law. We hire you to guide us and so we can become an informed buyer in one of the most important purchases in your lifetime

  I believe the full amount was around $880
  
  Sincerely,?? *****************

  
  

  

  Business Response

  Date: 06/16/2022

  We regret to hear this clients ongoing dissatisfaction. Unfortunately a home inspector licensed by the state of ******** cannot simply change the scope of the inspection as defined by the state at the whims of a client. While we appreciate that he replied above that; "The public and I could care less what laws pertain to inspection disclosure details", the licensure laws for home inspectors in the state are there for very specific reasons and ignoring them is not something a licensed home inspector is permitted to do. The clients request to now be refunded for a radon test, a sewer camera inspection and a termite inspection are also not appropriate months after they were properly performed. This inspection was schededuled some 6 days prior to the inspection date and the client had ample time to review the scope of the inspection in the inspection agreement where it again advised him (and all of our clients) that, "In part; the ******** Standards exclude from a real estate inspection the performance of environmental inspections, engineering inspections and... we will not be inspecting for the presence of mold, mildew..." If these terms were unacceptable to the client he should have cancelled the inspection at any point in those days prior to the inspection taking place. Since the inspection did proceed as scheduled, the inspector was obligated to perform the inspection under the terms of his state license. 

  Customer Answer

  Date: 06/19/2022

   
  Complaint: 17338364
  
  I am rejecting this response because: I was verbally assured that if further testing would be recommended if something visually did not look right. I was not not instructed or informed and that was why there is a discrepancy. 
  

  We will let social media and the public decide what is right or wrong when I proceed to the next step with reviews and details on every platform that describe the situation. 
  

  This would be avoided with a full reimbursement. In my mind it would be like I never got an inspection which I wasnt obligated to get in the first place. Its easier to come to terms with that way. 
  

  A customer that is not lawfully required to get an inspection does not care what the state minimum standards are. They care about being guided in making sure they have the proper testing to make sure the assessment is accurate.  

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally scheduled an inspection of my property for the purchase there of and asked that they provide any inspection that was REQUIRED by the ************************ I was told that my total would be $1400. I agreed and after doing so I spoke with my real estate agent to ask if this was a normal amount. She states that it seemed high and gave me the name of another inspection company. I was able to secure an appointment with them and I canceled my appointment with Buyers Protection Group. I did not sign their contract that they sent to me nor did I provide the credit card information that was required prior to their arrival. The first indication that I received that the inspection had been completed was BPG asking that I complete a survey. I did not realize that a large difference in the price that I had been quoted from BPG and the company that I used was the addition of inspections that though not required were ordered on my behalf to be provided by subcontractors. I offered to pay BPG for the work that was completed by the subcontractors with the exception of the termite inspection as it was the requirement.of the seller so as not to sour their relationship with those contractors if they would release the inspections line sewer lateral, radon and mold as though not required would be of potential benefit to me but I would. It pay BPGs direct inspection fee for reasons listed above. I have paid the radon inspection company as well as the sewer lateral inspection company at this time.The inspection was completed approximately 2 weeks ago and they have already sent me to collections.

  

  Business Response

  Date: 03/21/2023

  I'm unclear as to why this BBB complaint only just arrived, but we'll address it accordingly.

  The client contacted our office on April 16th at 12 noon and booked a number of services. They ordered a home inspection ($555), radon test ($180), Termite inspection ($75), Gas Safety Inspection ($160), Mold Inspection ($295) and Sewer Camera Inspection ($215) for a total of $1,480 in services requested. The inspections were scheduled to take place on 4/21/22. Order confirmations were sent to the client and the client's real estate agent on 4/16 at 12:09pm, and then again on 4/18 at 8:58am. A text was aslo sent to client advising them of the radon cost due to the size of the basement. The inspections were completed as scheduled on 4/21 and links to the reports were provided to the client. The client made no attempt to reach BPG to cancel any or all of the services they had ordered. The client remains responsible for these fees and we will escalate to small claims as needed since he has failed to fully pay the collections agency. 

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 17212629
  
  I am rejecting this response because:  it still is my word against theres.  Additionally several of their subcontractors have already been paid.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/24/2023

  We appreciate this client's position, but respectfully the audit history of the order shows the details of what transpired.