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Business Profile

Home Theater Systems

Itrust Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/31: Had the company come out and install a wall charger for my new car. Paid extra to have them set up a city inspection 6/2: City Inspector came, did not approve, said there were violations with the wire and trench 6/5: Company came back out and fixed issues 6/7: Inspector returned and said trench was not dig deep enough, needed to be 18 inches, was only 9 There was then no response to my emails for the remainder of the week. On Monday 6/12 I called multiple times and sent follow up emails to everyone I had been in contact with. No calls were answered.Finally, I was given a response that the founder had passed away and the family was dissolving the company and that they would be unable to finish my job, leaving me out of pocket with urgent electrical work required. I will have to hire another company who will charge a minimum for the job, and then have to re apply for a permit which is also costly.

Itrust Home Services is NOT a BBB Accredited Business.

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