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Business Profile

Medical Imaging

Baby's First Images, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

This profile includes complaints for Baby's First Images, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baby's First Images, Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Baby's First Images, Inc.

      11815 Northfall Ln Ste 1004 Alpharetta, GA 30004-7961

    • Baby's First Images, Inc.

      505 Corporate Center Drive Suite 111 Stockbridge, GA 30281

    • Baby's First Images, Inc.

      8315 Office Park Drive Douglasville, GA 30134

    • Baby's First Images, Inc.

      4651 Roswell Rd Ste C201 Atlanta, GA 30342-3053

    • Baby's First Images, Inc.

      2775 Old Shackleford Road Suite 1102 Lawrenceville, GA 30044

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We visited this location on June 29th, for a private elective ultrasound. After our visit when we received pictures that we believed to be our child, we noticed issues and indications that there were twins. We became worried and panicked that we missed something, we realized they must be someone elses images and contacted the business. They did send the correct images but claimed it was a minor mistake to send someone elses private medical images.

      Business Response

      Date: 07/02/2024

      Services were performed exactly as advertised, however we accidentally sent the client an email link to the incorrect address.  We promptly resent the correct link.  This does not warrant a refund as services were performed.

    • Initial Complaint

      Date:06/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The subscription came with something that I purchased through baby first. I canceled the subscription the first month in March because they were not using it. I then emailed them in May when I noticed that they took another payment in April, they were still taking money. Now, today which we are in June now, after me canceling over three times they still have not resolved nor responded to my inquiry. There is not a working number for anyone to contact customer service. I have attached a copy of my correspondence and what has been taken from my account.

      Business Response

      Date: 06/20/2023

      Please withdraw this complaint.  This is not our company.  Your complaint is with "Babyfirst Store" (as screenshots show) - we are Baby's First Images Ultrasound.  We do not have you in our system.  We have never had a transaction with you.  We do not offer "subscriptions" for our clients.  We have never charged you or any customer in 20 years a "subscription fee" or a "reoccurring fee."  Again, we have never charged you one ***** as we do not have your information, your credit card information or anything about you in our system.  Please kindly withdraw this complain.  You have the wrong company!!!  We think you are looking for **********************************************; but definitely not Baby's First Images Ultrasound.  

    Baby's First Images, Inc. is NOT a BBB Accredited Business.

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