Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Print Your Places is a front for a scam. They take your payment information ship your product (which is low quality and extremely slow to ship) and then they charge you a monthly subscription fee to a "yoga app" without your consent - stealing $40 monthly from you until you notice the charges. I did receive my initial product, albeit very low quality and 2 weeks late, and did not notice the fraudulent monthly charges for over a year. Admittedly, I should have noticed this fraudulent subscription earlier, but I am in the top 5% of US earners and do not typically notice something as small as a $40 charge on my account. When reached I reached out to them for information initially, I did not assume it was a scam, but it quickly became obvious when they would not give me any real information about the charge, the subscription agreement, the application name, or when the subscription started - all of which is very illegal for them not to provide per FTC regulation. They only offered a small refund of 1/2 of the charges for the last few months, $45 instead of the $500 they stole from me. Company owner was already sued (class action) in a different state (I think it was *******, but I don't remember) for doing this same thing. I plan to start a class action suit, get everyone their money back + damages, and put this man in jail. His name is **** ******. There are complaints all over the internet of his other companies doing the same thing. ***************************************

  Business Response

  Date: 02/25/2025

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated.

  Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,
  
  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22985124
  
  I am rejecting this response because:

  In order to get my stolen money back, I had to point out repeatedly that charging my account for a subscription without my consent and not giving me any information about the charge or the subscription agreement is extremely illegal. THEN I had to threaten them with a class action lawsuit because this company has a TON of reports online from customers with the same issue AND the only time people get their stolen money back is when they report them here. Obviously, this is still a huge issue and all company leadership should be jailed, the companies shut down, and their customer's money returned with interest

  I still didn't get all of my money back. They claim to have refunded me the entire amount, but I was sent an email confirmation for 8 months of refunds plus their original claim of sending back 1/2 of the last few months. That still leaves them 2.5 months short, assuming I actually get the money back (it isn't in my account - might be a fake refund confirmation, might be bank processing; unsure yet).

  I invest my extra money and my returns over the last year are 115%. That opportunity AND the time it took to get this back was stolen from me as well. Even if I do actually get my money back, I am missing interest and damages, and he is still doing this to other people.

  I am owed at least $1000 more for interest and damages, and these company/s leaders are still stealing from people

  
  
  ***** ****

  Business Response

  Date: 03/04/2025

  Hello again *****,

  I sincerely apologize for the frustration and inconvenience this situation has caused. I appreciate you bringing this to our attention and understand how important it is to have full transparency with your transactions.

  Based on our records, your refund has been processed in full including the 2.5 months you mentioned. Please allow a little time for bank processing, as it can take a few business days for the funds to reflect in your account.

  I completely understand your concerns and want to assist in any way I can. If you need further details regarding your refund, please let me knowIm here to help.

  
  Best regards,

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmed Feb 6 I was supposed to recieve a light stand with my order as listed in the to be shipped. It was falsely advertised that I'd get the product before *********** day and the order itself is incomplete and this makes me very angry. I want this resolved

  Business Response

  Date: 02/25/2025

  Hi Caesare,

  I sincerely apologize for the inconvenience and frustration this has caused. We understand how important it was to receive your order on time and in full, and we truly regret the delay.

  To resolve this, we have placed a replacement order for the missing light stand. Your new order (#******) has been successfully shipped on February 25.

  Here is your tracking number: 92612903029181543479344293
  
  We appreciate your patience and understanding. If theres anything else we can do, please dont hesitate to reach out.

  
  Best regards,

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  according to print your places i subscribed and received an email for a "yoga" app subscription feb 2, 2024 which resulted in a monthly reoccurring charge of $38.77 from feb 2024 to jan 2025. i have never received an email nor gave permission for such advertisement. the only correspondence i have is the confirmation of the item i originally intended on buying from their website. i have emailed and message on their business ******** page for months and today was only time they responded but was only wanting to refund 3 months' worth vs the 11 they have been falsely charging me. i would like the full refund from feb 2024 to now to be refunded.

  Business Response

  Date: 02/04/2025

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service.

  I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated.Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a sign from Print Your Places in April of 2024. Turns out they've been charging me between $38.77 and $23.72 every single month since. 100% a scam. I will be doing everything in my power to get back all of they money they've stolen from me, and (hopefully) every other victim of theirs.

  Business Response

  Date: 01/21/2025

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated.Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sign from this company. They charged and collected the original $60.85 for the order made on 9/29/2023. During the check out process they did not disclose there would be a monthly charge of $38.77 every month after the original purchase it is now 12/02/2024 and they have charged me every month after and disguised it as appmontlyclub with no phone number anything. The charges started after making that purchase. I insist on being reimbursed from them because there never any mention about a subscription when placing the order.

  Business Response

  Date: 12/03/2024

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Print Your Places as a *********** gift February 5th, 2024 for $47.85, and recently discovered the company has been charging my account $38.77 per month since then for nine months. These charges come around the 28th of every month. This complaint is due to the fact that 1) I did not consent or agree to and 2) was not made aware of at the time of purchase. This has resulted in my being fraudulently charged $348.93 in the past 9 months. I am filing a complaint in order to 1) stop these recurring charges from being placed in the future and 2) receiving a complete refund of $348.93 as soon as possible.

  Business Response

  Date: 12/03/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I placed an order on Feb 2, 2024 to ************************** for $25.66. I recently noticed that I have been getting a monthly charge from Feb 24-Oct 24 (payment is pending for tomorrow) by DIGITALCONTENTAPPS for $38.77. Total $310.16. This is not something I signed up for and cannot seemed to find anything more on it than what is listed in my bank statement and reviews of other people experiencing the same thing. Im a little concerned. Can this be resolved?

  Business Response

  Date: 10/29/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will this be directly refunded to my bank account? 
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 11/25/2024

   
  Complaint: ********
  
  I am rejecting this response because: 

  Hello! I recently submitted a complaint #******** It was mostly resolved. I received a complete refund from a subscription I did not sign up for. However, it appears the subscription is still active. I currently have a transaction pending in my bank account that is identical to the ones I received the refund for. I am hoping to get a refund for this transaction, as well as a permanent canceling of this subscription. Thank you so much!

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/26/2024

  Hello again *****,

  Thank you for reaching out to us again.  I understand that this situation can be concerning, but dont worry, we have processed a refund from your most recent charge and your subscription has been successfully cancelled this time. I assure you that you will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Best Regards,

   

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving charges to my account for ***** for over 8-9 months when I have never signed up for any subscription. I have tried entering into contact with the digitalcontentapp charge accounts phone number and their response was unsatisfactory to me. I have not noticed these payments dude to the inconspicuous charge title and refuse to admit to the false claim that I signed up for this. I asked for proof of the fact I agreed to the terms and conditions of the so called subscription but they said they couldnt do that for me. I am very unsatisfied and require a full reimbursement for the fraudulent charges on my account that total upwards to $387.70.

  Business Response

  Date: 09/17/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

   

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22272095
  
  I am rejecting this response because:

  I want to know exactly when to expect a full refund to my account. I have concerns that you say I will receive a full refund, but no info on when? I am concerned this is a empty promise.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/24/2024

  Hello again *****,

  Weve already processed your refund, and it is now on its way.

  Please allow 7-10 business days for the refund to be fully processed and reflected in your account, depending on your bank or payment provider. If you dont see the refund after this time, feel free to reach out, and wed be happy to assist further.

  Thank you for your patience and understanding!

  Kind regards,

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the business "Print Your Places" a one time fee for $56.85 on February 14, 2024 for a valentines day gift for my wife. Ever since then, this "business" has been charging my account under the name DIGITALCONTENTAPPS for $38.77 every month for a total of $232.63. This was never authorized, never in any cart of the purchase that I did, never in any fine print, either. Please reach out to me if you need anything. Thank you.

  Business Response

  Date: 09/09/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for this service. I understand that this situation can be concerning, but dont worry, I am here to ensure everything is handled appropriated. Based on the information provided, I was able to check your order details and speak to our subscription management department, a lifetime refund for ALL charges has been issued and your subscription has been successfully cancelled. You will not receive any further charges.

  Please let us know if you have any additional concerns and we will work to address them.

  Regards,

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial purchase from print your places for $20.94, 11/2023 One month later, 12/2023, recurring charges for $38.77. For undisclosed subscription. Unfortunately I didn't notice until 8 months later. Fortunately the company canceled the subscription without refund. I ordered for a limited time offer and canceled straight away. I enclosed the initial payment and the first payment to the undisclosed company, finally the email from a billing company mentioning some yoga app

  Business Response

  Date: 08/27/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to DIGITALCONTENTAPPS' team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22183306
  
  I am rejecting this response because:
  II did not accidentally signed up for a prescription unknowingly. I have thoroughly examined the site and check out again. I appreciate.

  Canceling the subscription however I am out of $310 for a service.I didn't ask for
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 09/03/2024

  Hello again *******,

  We understand how frustrating this is for you.

  We've already asked for the team to process a refund for your subscription.

  Should you have any further issues or concerns, please don't hesitate to contact us anytime.

  Regards,

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************