Share
Business ProfileforExcalibur Homes LLC
Current Alerts For This Business
According to information in BBB files, Excalibur Homes LLC has a pattern of complaint alleging Service or Repair Issues.
Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed.
Consumers are further alleging that the company has withheld their security deposits without cause.
On April 25, 2023, BBB sent correspondence to Excalibur Homes LLC to request their voluntary cooperation in resolving the unanswered and unresolved complaints as well as their cooperation in eliminating the pattern of complaint.
On April 28, 2023, Excalibur Homes LLC responded with the following:
Our company manages over 8000 rental houses. Our "customers" are the property owners and they are very satisfied with our service. The BBB is getting complaints from tenants. We do not represent the tenant. The BBB has made it easy for any tenant with a complaint to try to damage our reputation even after a judge has sided with the landlord. The BBB is unable to accurately reflect a property management company's actual success. So we are withdrawing.
This aspect of the Business Profile will be updated once additional information becomes available.
Additional business information
Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed. While other consumers are alleging that the company has withheld their security deposits without cause. One consumer stated, “My move out inspection was completed on April 4. After I did not hear from the company for some time, I decided to reach out on April 12, to inquire about my security deposit being returned. My property manager advised me that my $2,450 of my $2,650 deposit was being returned. I asked when I could expect the check in the mail. [The property manager] advised that the check was mailed out on April 30 and it would take up to 30 days. I have since reached out pleading for [their] assistance to confirm what address they mailed the check too. have emailed [them] several times with no response regarding the return of my security deposit.” Another consumer stated," a maintenance request was created in October 2022 regarding a fallen light post. It has been almost six months, and the request has not been resolved. I made a maintenance request because a light post that is in the front yard of the house I am renting fell over and needs to be replaced. I created four different maintenance requests because each one was left ignored. It is now an HOA violation and is still laying on the ground with no scheduled appointments to come and take care of it.” Similar issues have been in multiple complaints.
These issues have resulted in a BBB media release against Excalibur Homes LLC. Click here to view it: https://www.bbb.org/article/news-releases/29105-bbb-warning-excalibur-homes-llc-has-a-pattern-of-complaints-alleging-service-or-repair-issues
At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2855 Marconi Dr. Suite 310, Alpharetta, GA 30005
- BBB File Opened:
- 9/1/1993
- Years in Business:
- 39
- Business Started:
- 1/1/1985
- Business Incorporated:
- 8/28/1996
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Excalibur Homes
- Business Management
- Mr. Matt Nelson, Vice President of Property Management
- Mary Nelson, CFO
- Michael Nelson, President
- Contact Information
Principal
- Mr. Matt Nelson, Vice President of Property Management
Customer Contact
- Mr. Matt Nelson, Vice President of Property Management
- Additional Contact Information
Fax Numbers
- (678) 825-1401Primary Fax
Phone Numbers
- (678) 825-0500Other Phone
- (678) 825-0303Other Phone
Email Addresses
- Primary
- (678) 825-1401
Customer Complaints
141 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
113 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ronald H
07/26/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.