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  In April 2023 BBB investigated Excalibur Homes LLC's business practices. This investigation was prompted by consumer inquiries, customer reviews, and complaints. 
  
  Specifically, consumers are alleging difficulty in reaching the company and delays in getting their work orders or maintenance items completed. While other consumers are alleging that the company has withheld their security deposits without cause.  One consumer stated, “My move out inspection was completed on April 4. After I did not hear from the company for some time, I decided to reach out on April 12, to inquire about my security deposit being returned. My property manager advised me that my $2,450 of my $2,650 deposit was being returned. I asked when I could expect the check in the mail. [The property manager] advised that the check was mailed out on April 30 and it would take up to 30 days. I have since reached out pleading for [their] assistance to confirm what address they mailed the check too. have emailed [them] several times with no response regarding the return of my security deposit.”  Another consumer stated," a maintenance request was created in October 2022 regarding a fallen light post. It has been almost six months, and the request has not been resolved.  I made a maintenance request because a light post that is in the front yard of the house I am renting fell over and needs to be replaced. I created four different maintenance requests because each one was left ignored. It is now an HOA violation and is still laying on the ground with no scheduled appointments to come and take care of it.”  Similar issues have been in multiple complaints. 
  
  These issues have resulted in a BBB media release against Excalibur Homes LLC. Click here to view it: https://www.bbb.org/article/news-releases/29105-bbb-warning-excalibur-homes-llc-has-a-pattern-of-complaints-alleging-service-or-repair-issues