Business ProfileforPegasus Residential LLC

The below email is the basis of my complaint:******** ****** <*********************>Jul 6, 2024, 2:00PM (2 days ago)to ***, bcc: me Greetings,I desired to update you regarding the professionalism of your maintenance person. ****************** came by during Saturday morning with unidentified plumbers in an unmarked van stating they were plumbers. I gave them all booties to enter. One of them entered and looked around. ****************** stated that he would come back with an update and never returned with an update. In fact, he knocked on my door two minutes before the "plumbers" appeared. This is the second time that I have not received notice before a third party service was rendered. In fact, two weeks ago when he snaked my sink and tub he left a mess for me to clean. He is a nice guy but I don't know if he has been taught how to render customer service which is why I did not complete the customer service questionnaire lately. I am utterly with the latest jobs completed by him and I am still waiting for him to replace my son's faucet that has been leaking since June 22. Also, there is a hole in the wall from Friday and leaking in the wall in the pantry. Please advise.Best Regards,************************* My foyer closet is torn apart along with water damage in that wall and the adjacent laundry wall. The maintenance diagnosed it as the condensation log was clogged and it was cleared ; however, is the **** system connected inside the walls? I am requesting a certified plumber, not unidentified people in unidentified vans to diagnose the problem effectively so it will not happen again. I have items that are sitting on my porch that have been misplaced because of this issue for a week and I am still waiting on the faucet replacement (leaking faucet) that was submitted as a service request for two weeks.