ComplaintsforPegasus Residential, LLC

• Initial Complaint

  02/04/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I lived in *********************** from 2014-2016. During March 2016 my rent was paid late and Pegasus Residential unlawfully filed court paperwork that states that I was evicted. I was never evicted from this property and stayed through the duration of the lease. I left in good standing and was even refunded my security deposit. Due to this false eviction paperwork I have been denied housing for the first time in 2021-2022 based on a false record this company filed all the way back in 2016. I have called Pegasus Residential numerous times and have not been able to reach anyone or get a call back. I am trying to get record of my lease and payments from 2016 to prove that I was in good standing and not evicted. This company does not have a good reputation and had a class action lawsuit filed against them for unlawful eviction practices.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pegasus Residential LLC are crooks.I used to be a resident under this management in ***************** in a *****, **************. The manager (********) at the time didnt give a valid reason to why I cannot renew my lease , leasing agreement end in March 03/18/2019. She was very unprofessional and rude. I have made complaint and I made agreement to resident transfer to *******, ******* which I am currently still living at. There was no balanced owed and I returned the keys are requested. Now, I have balance showing on my credit report that I owe a balance that is invalid. I have tried to get in contact with Pegasus corporate over a year and have yet to have someone return my call. My leasing office has a new management and dont have any supporting documentation showing a transfer was done or that balance was owed.

  Business response

  02/02/2022

  To Whom It May **************** have attached the final account statement, along with the conversation log, documenting the charges that are due and all conversations regarding the amount due. ************** was very aware of the reason for non-renewal and that there was a balance outstanding.

  Thank you,

  ***********************, Sr. ******** Manager

  Customer response

  02/02/2022

   
  Complaint: 16678567
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We attempted to apply for an apartment at Forest Ridge. I am a refugee from *********, and I received a work permit and SSN last year in April. My parents are here as well and have Temporary Protective Status. We paid a $200 fee and $60/person for the application- $380 total.After talking with the front office, we were basically told that all we need to do is prove that we receive sufficient income to pay rent. I earn slightly less than $4000/month as a babysitter, and my parents work as janitors. The rent is about $1240/month.However, our application was denied on the basis that we needed to provide 3 out of the 4 of the following: 1. pay statements - we only receive checks and not pay statements, and Pegasus will not accept these checks as proof. 2. Bank statements. We provided these and mine was approved, and they further corroborate the checks that I provided. My mom's for some reason was not approved even though she has a US bank account. My dad's was not because his bank account is in ******. 3. W2 or ****: I filed a **** since I was only paid by check in 2020 (which Pegasus refused to accept), and my parents have not been in the country long enough to file taxes. It's impossible for us to provide a W2 or ****. 4. Employment verification form: Mine was rejected because my employer pays me personally and not through a registered business. My parents forms were accepted.The problem is we were told the total criterion for approval AFTER the money had been submitted and forms were filled out. Common sense shows that we can pay the rent, but Pegasus's stringent criteria will only accept certain documents. We were not told any of this, and it would have made much more sense for Pegasus to ascertain our immigration status and availability of these documents BEFORE we applied and paid $380. A refund is necessary, and we feel taken advantage because recent immigrants cannot possibly be approved.

  Business response

  02/01/2022

  Thank you for applying for an apartment home at our community, ***********************************.  We will lease to any applicant that applies and is approved based on our stated rental criteria.  As you stated in your description of events, you were not able to provide the requisite information for approval of residency.  Unfortunately, we do have to adhere to the guidelines set forth in our application process.  However, you were invited to apply in the future should you be able to provide the necessary proof of income.  If there is anything more we can do to be of assistance, please feel free to contact us directly.  Thank you.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My mom did an online application for an apt. on 10/31/21 for me at Chapel ********* was approved for an apt at this property with a move in date of 12/6/21. I received the quote via email and called everyday for the next 5 days to try to speak to someone about the application. Finally was able to talk to a temp named **** on 11/5/21, who informed me that the online system was allowing people to apply for apt that weren't actually available. *******, the property manager stated they would have availability in Dec. or they could refund my money. December move in was fine with me. I waited and waited and waited, but didn't hear anything back as far as an actual move in date. I received emails about the community and renters insurance, but nothing about my actual lease. My mom actually went to the property on Tuesday 12/7/21. She talked to ******* the property manager face to face, concerning the application because it was her credit card information used to pay for the *********** fees, since no money was ever returned to her card, she wanted to know what was going on. ******* stated to my mother that the apartment was still available and that they would honor the $830 quote I was emailed on 10/31/21. She also stated that I could definitely be moved in before Christmas because she had already walked the unit and it was going to be a classic style turn. ******* confirmed my email and phone number to contact me as well as my mother's correct info. I waited and didn't hear anything and my mom stated she hadn't heard anything. I work for *** and my schedule has been hectic with the holiday season, so my mom said she would go back up there. She went up there today and talked to ******* and was informed that they were reneging on the emailed quote and verbal conformation she had given my mother last week.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 15 paperwork was submitted to leasing office for termination of lease, the property manager stated she had to reach out to the legal team to get a resolution a resolution was never given. According to leasing agreement the business had to terminate lease due to family violence the business refused to come up with a resolution. I contacted the property prior to November to move out of the property before a new rental month was due. The property still is charging when I no longer reside at that residence. The keys had been returned I have no access to that property

  Customer response

  12/01/2021

  Consumer indicated they have not heard from the company

  Business response

  01/04/2022

  To Whom It May ********************************* provided a temporary order against the co lease holder for her apartment. In the order, she was temporarily awarded possession for the apartment home for 30 days. At the end of the 30 days, she was required to provide a permanent order that she was never able to provide. We advised her of the option to have the co-lease holder sign a roommate release form to which they both declined. Attached you will find the most recent email to ******************, a copy of the temporary order, and a copy of the lease contract. The lease contract requires a 60 day notice with a buy out fee. All parties are required to give proper, written notice and the buy out fee has to be paid at that time. We have not received possession from the co-lease holder, no written notice to vacate from either party, and have been very clear and communicative in the proper steps to resolve this matter. Should ****************** and the co-leaseholder provide a proper written 60 day notice and pay the buy out fee, then they will be released from the remainder of the contract. This can be found in the signed lease contract that is attached. Both parties on the lease have come into the office yelling and using profane language impacting our place of business. At this time, we have asked that both parties transition all communication to written correspondence only.

   

  Thank you,

  ***********************

  Regional Manager 

  Customer response

  01/04/2022

   
  Complaint: 16232291
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For about a month and a half I have been reaching out to property management to address issues within my apartment unit. Maintenance, noise complaints, pest control or law care services. I've reached out to the actual management company but no one responds. ******************* does not answer the phones or respond to emails. I can't receive packages because they refuse to send me package parcel sign up information. I have several emails of me basically BEGGING for management to do their job. I have several video recordings of the noise complaints that I have submitted to property management, and still nothing has been done. I am fighting with SCORPIONS, lizards and spiders inside of my apartment unit. Weather stripping that I've been requesting be replaced for almost 2 months. I'm unable to work from home due to the noisy neighbors. No one should have to live with these circumstances. I pay entirely too much for this terrible service.

  Business response

  11/19/2021

  I am from the corporate office and have not had a message from this resident, this is the first I am hearing about the complaint. I contacted the office and looked into the activity on her account, this is what I found.
  
  Pest Control has treated the apartment and found no evidence of pest, however still treated. I can have the owner of Pest Control out there on Monday to *****, if she gives permission.
  
  Lawn Service, she does reside near a wooded area. The office leasing associate, and property manager went to the patio area of the resident and personally blew and raked the area for her.
  
  Weather stripping has come in on the shipment Tuesday the 17th and will be installed today (11/19/21)
  
  The resident stated there was noise coming from a neighboring apartment. We have sent out notices to the building, as the resident doesnt know where it is coming from exactly. We have spoken with other residents in the building and they are not experiencing this. The site has instructed the resident to contact the police if it is happening after hours; and to contact the leasing office if it is happening during business hours to come hear and try to locate themselves.

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a former resident of a property this company managed. The ****** during July 2018-May 2019. In August 2021 I learned that I owed a "balance" to the property. Over the past three months, I have made calls to Pegasus Residential to submit payment and settle my unpaid balance. I have sent emails to every executive listed on their website, I have sent web inquires via Pegasus website, physically went to the property on 2 separate occasions, and I sent messages via ********* All I want to do is verify my debt via final ledger and submit payment. I do not understand why this is such a hard process. I've noticed this company has several complaints from other customers who have the same problem with their lack of communication. Any help or feedback you can offer with this urgent matter is greatly appreciated.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  am a current resident and have been trying to reach your corporate office. I live in Henrico, Virginia at the villages at west laurel. I have had an insect issues for the last several months which I have been in contact with your leasing office about. I was previously speaking to Bee( who is no longer with the company) and she tries providing other options that just didn't help. We have had an issue with gnats and it has been terrible and the only solution is to keep sending pest control when that doesn't work.. We spoke to pest control when they came out and they made it clear that their treatment doesn't really help with gnats. I have a 1 year old and a 7 year old. Do you know what it's like to try and feed your baby food and gnats are in his food, in the shower, everywhere? Myself and my partner are what I like to call very clean people but now we have had roaches. Again I have two small children this is not acceptable, I called the office and spoke with the manager whose name is *********. If I had to say I would say she was probably the rudest person I have ever spoke with.. While she told me she understood, she couldn't answer the questions that I was asking she told me " if I would stop talking/ cutting her off I would hear what she had to say" her resolution was to have the supervisor of pest control come out and take a look. I then responded if that were the case why was that never an option before. And what could a supervised do that a regular employee couldn't do and made clear it wasn't much they could do. Previously we reported a roach problem and they came filled the holes, as if bugs can't get through. I have lived in the community for years and have had enough, especially if I had to go out my way and find your information. I've called corporate countless times with no response either. At this point I just want out of this community and would love to speak to someone or should I go to the news.

  Business response

  11/11/2021

  Business Response /* (1000, 8, 2021/11/02) */ Our office has been made aware of the pest issue that you are experiencing and have been working towards a resolution. A supervisor with our pest control company came out on October 22, 2021 and provided some suggestions to one of the occupants to help with the gnat and roach issue. Your home was treated on October 25, 2021 for the roach issue. At that time, the pest control technician indicated that the treatment should alleviate the issue you are experiencing with the roaches. Our records show that several alternative apartments homes were presented to both occupants as a transfer options, but no selection was made. We are still willing to extend a transfer options to you and waive all applicable transfer fees if you would like to review available options. Our team has made some progress with the source of your gnat issue and hope to have a full resolution within the next 2 weeks if not sooner.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩