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Business Profile

Swimming Lessons

Aqua-Tots Swim Schools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** July 2022 I signed up for 5 months of lessons and paid $570. The promotion at the time was that the 6th month would be free, but that is irrelevant as we never had the opportunity to use it. My daughter attended lessons in August and September of 2022. We ended up moving after that and were unable to complete the other 3 months that we paid in advance for. On September 29, 2022 I asked for a refund for the unused services and was denied. My account was put on hold at that time until I could speak to a manager. I have been going back and forth with this company for over 7 months trying to come to a resolution with absolutely no success. I most recently spoke to the manager named **** who told me that he would speak with some other manager named ***** (sp?) and that I would be able to reach a resolution with him. No surprise, I never heard back. Not a single person at this company has reached out to me and I have called and presented in person numerous times to speak with anyone who knows what theyre doing. The customer service is appalling. We have moved and are unable to attend lessons and there is no reason that we should not be able to get the 3 months of tuition ($342) that was completely unused refunded. This business is slimy and unprofessional.

Aqua-Tots Swim Schools is NOT a BBB Accredited Business.

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