ComplaintsforLoanmax

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I got a title loan on our truck cause we were struggling and since covid it has gotten worse we have made alot of 400 dollar payments and one 1000 dollar payment we have paid back what was borrowed and some we would like our account settled and our title returned ....the interest is too high ...I would just like it settled and our title returned

  Business response

  10/27/2021

  Business Response /* (1000, 5, 2021/10/18) */ Thank you for notifying us of Ms. *******'s complaint. We appreciate this opportunity to respond. An investigation of the complaint proved the company committed no wrongdoing. Nonetheless, the company always tries to work with customers. With that said, the company is willing to settle Ms. *******'s account for a reduced amount. *******, the company's Assistant General Counsel tried to reach Ms. ******* at the telephone number listed in the complaint, but was unsuccessful. With that said, if Ms. ******* would like to take advantage of the company's offer, she should call ******* at XXX-XXX-XXXX, by October 26, 2021. Thank you again for your assistance with this matter, as well as the opportunity to respond.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a title loan out I expressed them after they said that I paid more than I took out that I would like to try and settle they told me that there was no way that they could but they will run it up the chain a command when they ran it up I was told no and that there's nothing I can do and that they are not a title loan company they are a loan company that uses collateral even though state regulations says if says if they try and take a vehicle and I tell them no no that they cannot take it that they can still take It it I tried making things right and tried offering a settlement they told me that they won't settle anything and that I can get an attorney and hung up on me

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/12) */ Thank you for notifying the company of Mr. *****'s complaint. We appreciate this opportunity to respond. An investigation of the grievance proved the company committed no wrongdoing. On April 9, 2021, Mr. ***** borrowed $2,200.00. The total cost of the loan was fully explained to Mr. ***** by the company's personnel, as well as on the loan documents in compliance with the Federal Truth and Lending Act. Based on the monthly income and expense information that Mr. ***** entered on his application, the loan's scheduled monthly payment was within his ability to repay. At no time did Mr. ***** indicate that he was confused about the terms of his loans. Notwithstanding the above, the company is a customer focused business and always tries to work with customers. With that said, in light of the total payments submitted and in a good faith effort to resolve this matter, the company agreed to settle Mr. *****'s account for a reduced amount. The company's Assistant General Counsel, *******, spoke with Mr. ***** directly and is pleased to report that he was satisfied with the resolution and agreed to submit his final payment on or before October 22, 2021. Thank you again for your assistance in this matter.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  October 07, 2021 Last week I requested a title loan going in person to the Topeka, KS LoanMax on SW 29th, I handed them my car title and they gave me a check for a loan but it was a bad check, their own bank would not cash it. I took the paper check to them within 24 hours of when I requested that title loan and they refused to take the check back or give me my title back. They made me come back, drive to their location, three times on three different days and drive to both of their bank locations on two separate days to cash that check but their own bank would not honor their check. They continued to deny giving me my car title back and taking the check back that I handed them. This week they ask me to bring in the check and I did that but they still did not give me my title back. Please advise. Sincerely, ****** F. ******

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/12) */ Thank you for notifying the company of Ms. ******' complaint. We appreciate this opportunity to respond. An investigation of Ms. ******' statements prove the company committed no wrongdoing. First, the check Ms. ****** received for her loan proceeds was not rejected by any bank. Second, Ms. ****** brought the check back to the company after she had already endorsed it for a mobile deposit. Nonetheless, despite her contentions, the company took the check back and rescinded the loan. As explained to Ms. ******, since she endorsed the check, the company had to wait until a 'stop payment' on the check was confirmed. Obviously, the company wanted to make sure that Ms. ****** did not deposit the check via a mobile device. After confirming the check was not deposited, the company mailed the title to her address on file (per Ms. ******' instructions). Should Ms. ****** need anything further, she should contact *******, the company's Assistant General Counsel, at XXX-XXX-XXXX. Thank you again for your assistance with this matter.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Oct 2020 I took out a title loan on my vehicle. I defaulted on this loan and in April 2021 my vehicle was repossessed and sold at auction. May 2021 I received a letter stating I was to receive a surplus amount of $667.80 120 days after I called to claim my funds. I called and was told Sept 20 2021 would be 120 days. I called again after Sept 20 and was told no funds were sent and no future date was given. I have been given no name, dept or date that helps me at all. Loanstar Title Loans, Wellshire Financial Services, and Select Mngmnt Resources have effectively stolen my funds from me. Can you help mediate a solution to this problem. I don't understand how a company that makes a profit loaning money cannot seem to pay their debts on time, or at all.

  Business response

  10/27/2021

  Business Response /* (1000, 14, 2021/10/25) */ An investigation revealed that the company committed no wrong doing. A check has been mailed to Ms. ****. Thank you for your assistance with this matter. Consumer Response /* (2000, 16, 2021/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept if and when I actually receive a check in the mail.

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took a title loan from ********* Title Loans and due to financial hardship had to relinquish the vehicle. A sale of my vehicle was held on 5/10/2021. The vehicle sold with an overage of the borrowed amount and consequently I received a letter on 5/12/2012 stating I was due a refund and could expect it to take 120 days. It has now been beyond 120 days and the ONE number provided to me has a lady who says she is a corporate office but can offer NO information on when I may expect my money. She states there is no one higher up to talk to and that basically I need to wait indefinitely. I have contacted ********* Title Loans local office and their "customer service" number and receive the same run around, yes they owe me money but no they don't know when I can expect it. I have never encountered a business who has no idea why something isn't being done and states that there is no one available within the company who can answer any questions. They owe me 2,674.58.

  Customer response

  10/15/2021

  Consumer indicated they have not heard from the company

  Customer response

  11/03/2021

  Moved from Case# ********
  
  I took out a title loan from Northwest Title loans, due to financial difficulties I had to relinquish the vehicle. The vehicle then sold at auction 5/10/21 and I received a letter of sale stating the company owed me ********. I called to begin the refund process and was told to wait 120 days. It has been well beyond that time and still when I call the "corporate" office I talk to the same lady, ***********************, who repeatedly tells me that there is no information on when the check will actually be sent. She tells they have to receive a "list" with my name but will not say who generated this magic list. I have called almost every customer service number for ******** ******************************************* LLC and LoanMax and get the same run around. This is clearly a fraudulent and thieving company who has no intention of paying their customers what is owed to them. There is no actual corporate department and no one in a higher position being held accountable for customer service and honest transactions. We willingly relinquished our vehicle to settle our debt and would like the same respect from this "company." They owe us ******** which is not a small amount of money and want them held accountable for the stealing they are currently doing. I've seen several complaints of the same nature and wonder how long they are going to be able to lie, cheat and steal people's money when, during these times, people are struggling. The company responsible for payout is ******** Financial Services, LLC dba Northwest Title Loans, via Loanmax.
  

  Business response

  12/16/2021

  Thank you for notifying us of **************** complaint.  An investigation proved the company committed no wrongdoing.  A check has been mailed to ************.  *********** is contacting her to provide her with the tracking number.  Thank you for your assistance with this matter. 

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got a loan back in 2018 I believe it was , I called months later since I lost my job I told them where car was they got the car now I got a text about this I called and they say to set a payment plan up I did I paid 50 and never heard back now . Yet when I call loanmax which there isnt one In my state anymore they tell me there isn't no information they can give me with my name. This other company that text me said they have sent mail to address yet never received anything.

  Business response

  10/07/2021

  Business Response /* (1000, 5, 2021/09/27) */ Thank you for notifying us of Ms. *********'s complaint. We appreciate this opportunity to respond. An investigation proved of the grievance proved the company committed no wrongdoing. Nonetheless, the company is a customer focused business and always tries to work with customer. Therefore, in a good faith effort to resolve Ms. Vaderlin's complaint, the company agreed to settle her account for a reduced amount. The company is pleased to report that MS. ********* was satisfied with the resolution and on September 22, 2021, submitted her final payment. With that said, the company considers her account closed and will assume the same with regards to this matter, unless you should need anything further for your files. Thank you again for your assistance with this matter, as well as the opportunity to respond.

• Initial Complaint

  09/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Back in December of last year i applied for a loan of 6 or 7 hundred dollars due to the pandemic. I have been dealing with this ridiculous interest payments. As we all know the World is still suffering. Im sure i have paid 3 times the amount borrowed. I just need some leniency to help get me pass this hardship. I cant afford to lose my vehicle at this time. The office people dont sympathize with customers. I have been struggling to make payments since the beginning of this loan. Im just needing to see if anyone in the company will help me out.

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/09/14) */ Thank you for notifying us of Mr. ******* complaint. We appreciate this opportunity to respond. An investigation of the grievance proved the company committed no wrongdoing. The terms, conditions and cost of the loan were fully explained to Mr. ******* by the company's personnel, as well as on the loan documents as required by the Federal Truth in Lending Act. Based on the monthly income and expense information that Mr. ******* entered on his application, the loan's scheduled monthly payments were within his ability to repay. Also in the contract, in big bold print, the company warns consumers that the interest is high and encourages the potential borrower to attempt to repay it as quickly as possible. A review of Mr. ******* account revealed that he did not submit his payment in a timely manner, or missed monthly payments altogether. Moreover, Mr. ******* has been uncooperative and has had limited communication with the company. Notwithstanding the above, in a good faith effort to assist Mr. *******, the company has agreed to settle his account for a reduced amount. The company's Assistant General Counsel, *******, spoke with Mr. ******* directly and is pleased to report that he was satisfied with the resolution and agreed to submit his final payment on or before October 22, 2021. Thank you again for your assistance with this matter. Consumer Response /* (2000, 7, 2021/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The local branch i got a loan from has not been very trustworthy in their dealings, infact they are crooks and i can easily prove it, i not going to discuss this in an open forum and im sure that defrauding a disabled veteran would be frowned upon by any judge and/or jury should i decide to take this to court. I need to speak with someone who is able to settle this ad if loanmax is not interested ill just move forward and not waste my time trying to negotiate. I am aware there is a forced mediation clause but being that from day one the branch acted dishonestly, i cant see any judge requiring me to follow a contract when loan max never abided by that same contract, . anyway, please contact me so this can be settled. I have filed a complaint with the CFPB already.

  Business response

  09/30/2021

  Business Response /* (1000, 5, 2021/09/21) */ Thank you for notifying the company of Mr. *****' complaint, we appreciate this opportunity to respond. An investigation into Mr. *****' grievance proved that the company committed no wrongdoing. On February 8, 2020, Mr. ***** borrowed $888.00. Then, on February 21, 2020, Mr. ***** submitted the minimum amount needed to refinance his contract. On that date, he also borrowed an additional $1,117.00. The total cost of the loans, including the fees and interest were fully explained to Mr. ***** by the company's personnel, as well as on the loan documents in compliance with the Federal Truth and Lending Act. Based on the monthly income and expense information that Mr. ***** entered on his applications, the loan's scheduled monthly payments were within his ability to repay. At no time did Mr. ***** indicate that he was confused about the terms of his loans. Thereafter, instead of paying off his loan off in full when due, Mr. ***** elected to submit the minimum amounts needed to refinance his contracts. Moreover, a review of Mr. *****' accounts reveal that he did not always submit his payments in a timely manner. The majority of the company's customers pay off their loans in a short period of time, which significantly reduces the amount of interest and fees the borrower pays. In closing, the company operates in strict compliance with federal and state laws, as well as any local ordinance, and has committed no wrongdoing. Nonetheless, in light of Mr. *****' complaint and his menacing and threatening statements toward company personnel, as well as the total payments he has submitted on his accounts, the company is willing forgive his remaining loan balance in exchange for is signature on a simple mutual release agreement. The company's Assistant General Counsel, *******, tried to reach Mr. ***** at his telephone number in the complaint, but was unsuccessful. With that said, if Mr. ***** would like to take advantage of the company's offer, he should call ******* at XXX-XXX-XXXX by September 29, 2021. Thank you again for your assistance in this matter, as well as the opportunity to respond.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I took out a title loan..( I know, I know...how BAD NEWS these places ARE !! ) on 08/27/2020.... On 01/04/2021 I went into their office to change the payment date from the 27 th of the month to the 1 st of the month.... THIS IS WHAT I WAS TOLD TO DO !!! I spoke to the woman today, ( every time it's someone different, and seemingly complicates things...) and she claims I have four payment left..It is a standard contract, of 12 payments,,, I HAVE MY BANK STATEMENTS, and HAVE paid 11 payments already !!! I can send photos via email, or, I can send hard copies if you wish... These people have the upper hand, and basically, can hold my truck title hostage.. I did not agtree to any more payments, or is it in writing anywhere !!! PLEASE HELP ME.... Can u please send me an email confirmation, so that I can photograph my documents, and send them to you ??

  Business response

  09/20/2021

  Business Response /* (1000, 5, 2021/09/08) */ Thank you for notifying the company of Mr. ********'s complaint. We appreciate this opportunity to respond. An investigation into Mr. ********'s complaint proved the company committed no wrongdoing. On August 27, 2020, Mr. ******** borrowed $510.00. A review of his account reveals that he did not submit his payments as agreed, and even missed a monthly payment altogether. Then, on January 4, 2021, Mr. ******** submitted the minimum amount needed to refinance his loan. At that time, Mr. ******** agreed to submit 12 payments of $137.78 beginning on February 3, 2021. The terms, conditions and cost of the loan were fully explained to Mr. ******** by the company's personnel and on the loan documents as required by the Federal Truth in Lending Act. Further, based on the monthly income and expense information that Mr. ******** entered on his application, the loan's scheduled monthly payment was within his ability to repay. At no time did Mr. ******** indicate that he was confused about the terms of his loan. A review of his account reveals that he has since submitted his payments in a timely manner. In closing, the company operates in strict compliance with state and federal laws and has committed no wrongdoing. Nonetheless, the company is a consumer focused lender and strives to provide quality service. With that said, in light of the total payment submitted and in a good faith effort to resolve this matter, the company agreed to settlement Mr. ********'s account for a final payment of $137.78. If Mr. ******** is interested, he should go to the LoanMax office where he obtained to take advantage of this offer on or before October 3, 2021. Thank you again for the opportunity to respond and your assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩