Complaints

This profile includes complaints for Platinum Used Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Platinum Used Cars

  6760 Atlanta Hwy Alpharetta, GA 30004

• 

  Platinum Used Cars

  6740 Oakley Industrial Blvd Union City, GA 30291-5125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 4 2024 i spoke to one of the most freindly sale person and finance manager you could ever meet. So i went to see a 2020 tesla and leave a deposit. It took me two hours to get to the deleadershp. When arrived my salesman **** met me at the door and informed me, that the car wasn't there it was at another location being charged. no problem, then I was take to the finance Manager ***** who was freindy and kind informed me that my loan was approves however there was a possibility of fraund done on my account and I needed to go to SS ***inistration office.However she will send me my paperwork to sign via Docu sign. DIDNT HAPPEN.The next I call all day started at 10am no response from ***** until 7pm. She ensured me everything was OK and I need to go to the SS *********** .I told her had an appointment for Wednesday at 9:15am however I still want to see the car and test drive it. Went to my SS *** appointment got done what I needed , went to the Marrieta Location to test drive the car .to be told that the car was on the charger for the pass 2 day but it was only at 15% . I call my next salesman **** to be told that he was. I asked for my ****** to be redunded because I not buying this car and no one has call me or have return my money.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2019 *** X5 xdrive40i from them on August 1st. Upon inspection of the car we noticed it had a cracked windshield. I was told my the sales guy (****) it is a safety risk and we will get it replaced for you Throughout the entire negotiation process the topic of the windshield was brought up multiple times and he kept saying yes **** we will order a new windshield and have someone put it in for you It has been 2 weeks since then and I havent gotten a new windshield or heard anything back from them. I have called a handful of times regarding the topic. First call I was told that it was something I would have to speak to the salesman(****) about and unfortunately he wasnt in the office, so I had them leave a message for him. Never got a call back. Second-fifth call, apparently **** is never working when I call. Ill call at ***** sorry *** he isnt in yet, but he will be around noon. I will call at 12-1. Sorry ************* in today They know me now from the amount of times I have called, oh your calling about the x5 right, yeahhh sorryyy **** isnt in right nowJust complete ********. I love the car but I wouldnt have purchased it if I knew they never really any intent to replace it. Thats all I want is for them to live up to there end and replace the **** thing. Its few hundred dollars if a dealer is really trying to lie over that is just ridiculous.

  Business Response

  Date: 09/03/2024

  We have communicated with you several times, and on each occasion, you mentioned that you would be available on Friday. Based on this, we scheduled your visits twice, but unfortunately, you did not attend either appointment.
  To ensure we can effectively coordinate, I kindly ask that you reach out to us with a specific time when you are truly available, rather than consistently stating Friday. Additionally, please provide a time that works for you, as we strive to avoid unnecessary back-and-forth communications.
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22153943
  
  I am rejecting this response because: they never reached out saying it was scheduled and I never said I was free on Fridays. Im only free on weekends. Which comes to find out is when the guy doesnt work. Funny how it takes me a month to find out weekends dont work. How simple would it have to been to say sorry doesnt work, then I would have some how made Friday work. 
  
  **** *********

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My down payment hasnt been returned by the used car dealership after multiple attempts

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started with the unlawful sale of the van with a known failed emissions test that exposed my then 6-month-old and 18-month-old to fumes. All the van warning lights came on during this time, and electrical issues were draining the battery requiring frequent jumps. I pleaded with the company to address this safety issue and the other malfunctions. The company said you would take care of this. Van dropped off on Tuesday, January 31st. There was a lack of communication from the dealership from then on. The reported problem was a failed O2 sensor. The van was " fixed" and picked up on Saturday, March 4th after 32 days in the shop. On my drive home, warning lights came back on. Due to this bad experience, I took my van to another mechanic on March 6th. I spent $940.04 on dealership-related repairs and learned about the muffler's patched hole, not disclosed on sale. The battery died again after picking up the van on March 14th. I took the van back into the shop on Wednesday, April 5th, where more work was done in an attempt to address the electrical issues for $1,212.43. I picked up the van on Friday, April 17th. Also, my husband and I had to contact the dealership multiple times about the promised tag in the mail. After finally getting in contact with ******, I was told I would have to pick up the tag from the office due to some "hold up." The missing back windshield wiper that was promised on sale was also left unaddressed. The van had more battery issues and a stuck right minivan door (the van door was reportedly fixed by your dealership prior to purchase). Another safety issue for my children. I took the van back on Friday, May 26th, with pick up on Thursday, June 1st, with $313.95 for repairs. Monday, 7/17, my van stopped working at a light, I had to jump the car in the middle of the street. Tuesday, 7/18, while on the way to ********************, the van stopped in the middle of the road requiring a $160.00 to tow and another day of lost wages.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 GMC Yukon from Platinum Used Cars. Within ************************************************************************************** general. I took the car to a GMC dealer for a diagnostic test. The problem with the truck was the Torque Converter inside of the transmission. I took the report to Platinum used cars and the sales Manager *** said that the transmission needed to be drained, flushed and a thicker transmission fluid. *** said he would take it to the Cadillac dealership to have it done and provide me with the paperwork. I received the car back with no paperwork and the car was worst 2 days later. I spoke to the Manager ****** about the issue and because it was 2 days past the 30 days(they had the car before the 30days) I would have to pay for the repair and allow their technician to do the labor. As of November 26, I am still without a car because its a the dealership being repaired at my expense. All I want is for Platinum Used Car to buy the car back from the finance company.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Porsche Panamera from this dealership in April 2021. At that time, they gave me a will listing three relatively inexpensive parts that they would replace/install for me. One was just a tire lock, and we found it so it was not needed. There was also a front proximity sensor and hydraulic trunk arms. I started following up within the 30-day period specified in the will, but got the runaround and one excuse after another. I was referred to several different people at both the ********** and Marietta locations, and promised call backs that never happened. The only calls I received were from sales people that couldnt help but at least tried to get me to the right people. For nearly a year and a half, I called weekly and sometimes even daily. The only times I didnt call were when the car was with my mechanic for some serious issues (Ill give the dealership the benefit of the doubt on those issues; its possible they knew about them but I dont know). I explained to the dealership that I wasnt calling while the car was in the shop because I didnt know when I would get it back and couldnt make an appointment at that time anyway. In any case, all they had to do was replace some parts for a few hundred dollars and I would have been pleased, but they had my money and it seems they had no intention of honoring their part of the deal.