ComplaintsforALM Athens

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I recently made the grave mistake of purchasing a truck from this delaership and I can confidently say that it's been a complete disaster from the moment I drove it off the lot. This vehicle has shattered any expectations I had and left me regretting my decision with every passing mile.Before I drove the car off the lot the engine light came on, which the dealership said they would honor the contract on fixing issues with the vehicle. Before the engine light the truck only needed the passenger seat fixed which took more than a week to fix and the engine light. They finally said they fixed everything so I went to retrieve the vehicle and yes you guessed it the engine light is still there.Now in my county where I reside we need to pass emissions before we can get any license plates so please remember this. So now the dealership came up with a new resolution they asked me to find a repair shop near my home and they would pay for the vehicle to get serviced to clear the engine light and codes associated with that. So I found a location and sent them the invoice how much it would cost to fix the issue. The issue was the catalytic converter needed to be replaced.The dealership refused to pay for that invoice because they claimed it was too much money.So I went to a second shop but this particular shop would only take payment at the location.So that did not work, so then the dealership said bring it back to us and we will fix the issue in house.So brought the truck back to them waited over a week and went to retrieve the vehicle yet again the engine light is still on. This issue is still ongoing as we speak, this dealership sells lemons and needs to be reported.In conclusion, if you value your sanity and hard-earned money, stay far away from the dealership. This purchase has been a colossal mistake on my part, and I can only hope that my complaint serves as a cautionary tale for anyone considering making the same error.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Im so disgusted with this business, me and my husband was interested in a vehicle to purchase, however we told them we would like to do a trade in on top of a down payment. Everything hit the fan when we got to the back with the finance department, the paperwork was a mess they never disclosed to us that they were putting the loan solely in my husband name. I asked them why would I want the loan just in his name? They proceeded to say you can get more buying power this way!!! I told them no deal. So they immediately changed the paperwork to show both our names then but thats not the bad part the finance manager tried to get us to hurry and sign the papers without going over the paperwork. Dont trust this place

  Business response

  03/16/2023

  I'm sorry you felt rushed, the finance manager should have gone over all of the paper work with you. if you have any questions you can reach out to ***** the *** of the dealership at ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩