Business ProfileforSmith Dental Care

On 1/11/24 I came in for two x-rays at the request of *******************, office manager, so that they could have evidence of a crown and root canal that I had to have done (at another dentist/endodontist) as a result of damage caused by Dr. ********************** the previous year. The reason they wanted proof was that I was asking for a remaining charge on my account from almost a year prior be dropped due to unnecessary pain, suffering, and the root canal and crown needed after the damage. They asked me to come in and I relented to have two xrays done to prove my case. I was assured multiple times prior over the phone that I would not be charged for the xrays since they were at the Dentist's request and not my own. I even have a printed and signed letter that ***** handed me on 1/11/24 that clearly states "Smith Dental Care will not be charging ************* for her x-rays today."After seeing proof of the procedures, I was assured by ******* and ***** that I would not be responsible for the remaining balance of near $350 and that there were no more charges on my account. Serveral days later, I logged into my *************** portal and noticed a claim for $46 for the two xrays on 1/11/24. I called and spoke with ******* in their accounting side who assured me that she would retract the claim with ***** since I was not supposed to be charged. This $46 was paid to ********************** (fraudulently) by my insurance but counts towards my out of pocket maximum for the year. It also counts as towards the total number of xrays I can have towards the year. Now, a month later, I see that the claim is still counting as paid and they RESUBMITTED a second claim for the same day. They were supposed to remove the initial 1/11/24 claim, not file a second one! Luckily my insurance company denied it as a duplicate claim but I want the initial claim to be cancelled as they stated the visit was no charge and only at the request of the dentist.