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Business Profile

New Car Dealers

Athens Dodge Chrysler Jeep
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this new vehicle on November 25, 2022 with only 24 miles. 2023 Jeep Wrangler Unlimited Rubicon. On November 21, 2023 my vehicle was taken in for an oil change and tire rotation. after receiving the vehicle and driving out of the dealership the vehicle was driven roughly 5 miles before vehicle starting loosing power and no response to the pedal and smoke coming out of the ventilations into the car. The oil cap was loose causing oil to spew out everywhere, engine oil dipstick was marking no oil and engine bay was soaked in oil. vehicle was than towed back to the dealership for inspection and found that cap was loose and top fluid off, after receiving the vehicle back the second time, there was a distinct ticking noise coming from the engine bay that was not there before. After driving the vehicle a couple days the noise would get louder. vehicle was taken back to the dealership to check vehicle and claimed it was normal at first and nothing was wrong with the engine than service manager had them check it again and stated that there was a purge valve on top of the intake manifold causing the noise, we told the service manager that what ever was causing the noise we just wanted it fixed. After going back and fourth with them that the noise is coming from inside the engine the service manager said that it could be due to the mileage of the vehicle (******). We talked to another manager and offered us a trade-in or a free oil change due to service manager stating that there was nothing wrong with the vehicle. The ticking noise has not gotten any better, my goal is to find a solution to fix my vehicle whether its to repair the vehicle or replace it with something identical it as I love what I have now.

    Business Response

    Date: 02/24/2024

     we had performed the oil change on 11/21/23. The oil filter cap o-ring had gotten cut when the cap was reinstalled and caused the oil leak. He came back and the o-ring was replaced and we confirmed that the oil level was correct and then was taken to detail to be cleaned. The customer then retuned a couple days later stating his engine had a knocking noise coming from it. That is when we took the Jeep to ************** in the shop and had 2 of them listen to the noise. They looked at it and when the noise started to occur they placed their hand on the purge valve and was able to feel the valve cycling and causing the noise. They stated that this is a normal noise condition and with the newer 3.6 engines they no longer have the engine covers on them and this is why the noise is noticeably louder on the newer 3.6 engines than the older ones. The cover isolates the noise. The customer was informed of this condition and disagrees with it. If the engine is knocking he would not be able to drive it as the knocking would only get worse. If any more information is needed just let me know

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to the deal to have my car repaired while it was there another Dealership employe came and hire my car my car was taken to the shop for 2 1/2 weeks because the Athens dealer didnt want to pay I lost money Im a maintenance technician and my truck is my tool I got my truck back and its still not fixed right

    Business Response

    Date: 10/25/2022

    Our driver was pulling into a parking spot and apparently hit his vehicle while at Gwinnett dodge. They did the repair and sent us the bill and we paid it. 
    If he has any problems with the work that was done, he needs to take it up with them. We didnt do the work, and we even paid for a rental while it was getting repaired. 
    We are at a loss on why he is contacting the BBB about us. 

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