Complaints

This profile includes complaints for Landmark Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landmark Properties LLC

  315 Oconee St Athens, GA 30601-3605

  
• 

  Landmark Properties LLC

  315 Oconee St Athens, GA 30601-3605

  
• 

  Landmark Properties LLC

  1557 S. Lumpkin Street Athens, GA 30605

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The various email addresses listed on the website for this business have a block in accepting incoming emails. In addition to this BBB complaint, the email letter will be sent via deliverable mail to the corporate address of the business via signature required.The following communication is PRIVILEGED AND CONFIDENTIAL RE: The One at *************** *************************************** Jounte Armantrading, Apartment# **** To Whom It May Concern:Due to the sensitive nature of this communication, please forward this email to leadership at the company responsible for the above captioned property. Based on the housing contract, the management/agent is listed as: Landmark ************************. In addition to this email being sent to your corporate address of record in ******, **, a simultaneous filing is being made with The Better Business Bureau.I am the legal guardian (parent) of Jounte Armantrading, as she has been directly affected recently by a traumatic event in the above apartment unit. She was sexually assaulted at the above property address, and since that time, has endured psychological trauma causing her to be fearful of the building and the apartment unit since the occurrence. In addition, she has dropped her college coursework schedule for the current semester.Confidential medical records to substantiate the above are available upon request. If desired, please confirm a contact name and email address to send the records ***** light of the above, I am asking that her current housing contract be terminated without any financial repercussions.Sincerely,***** ***** The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited.

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out and sharing the details of this situation. .
  
  Unfortunately, we cannot accept medical records 

  To proceed with this matter, it is necessary to file a police report regarding the incident.

  We cannot meet the request for termination of the housing contract as stated in your request. 
  

  We have made the property team aware of your request and asked them to contact you with the necessary information needed to contact police.  

  If you have any question please contact the property team as they will have the most up to date information to assist you. 

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was denied lease after submitting an application to the *************************** and nearly a year later have noticed a collections charge on my credit report. I have never been a resident of this property. After multiple attempts, I cannot reach anyone to file the dispute with nor has my call been returned. Even the collections agency will not speak to me (unheard of).

  

  Business Response

  Date: 03/26/2025

  Thank you for reaching out via the BBB. 

  We have reviewed the request and documentation. i was found that during the application process there was a non refundable application fee. This fee was an agreed upon factor in conducting the application for review. The fee was paid and when the potential resident failed process they then went in and reported to the bank that it was fraud. again the charge was not fraud and was an agreed upon non refundable fee.

  Having reported this the as fraud this a NSF charge was applied. This was then sent to collection as nonpayment. 

  We are unbale to refund the requested amount and advise the customer settles all account with the collection agency. 

  Thank you again for contacting us. if you have additional questions please feel free to reach out to the property staff as they will have the most up to date information to assist you. 

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months, the water in my apartment has been either intermittently shut off or of extremely poor quality, making it undrinkable and unsuitable for regular hygiene purposes. The lack of access to safe, reliable water has impacted my ability to maintain basic cleanliness and has forced me to miss work on multiple occasions. On some days, Ive had to resort to showering with bottled water. Despite my repeated attempts to resolve this issue, including numerous calls and texts to management, the issue persists with no permanent resolution.The management has only responded by sending monthly emails stating that they are working on the issue or that it has been fixed. However, these communications are often misleading, as the problem is never resolved. In one instance, when I followed up, their response was simply: you have water now. This does not address the ongoing water quality issues nor the fact that I have endured months of unreliable ********** addition to the unresolved water issues, I have experienced unprofessional treatment from the apartment staff. In particular, I have been harassed via text messages. When I raised concerns about the trash left on my patio, the response from management was dismissive and overly harsh, including threats of lease violations. They have repeatedly accused me of creating issues that were present before I moved in. Furthermore, when I expressed my frustration, their communication was dismissive, and they responded by saying I was being ******* address these issues I have sent the property a Cease and Desist letter. Their response to my cease and desist letter was not to address the concerns I raised but instead to tell me to cease and desist and shift the blame on me the tenant as retaliation. In addition, they have since threatened to terminate my lease and pursue league action. I have also contacted their corporate office which was dismissive of mm complaints, reinforcing a pattern of neglect and bad faith

  

  Business Response

  Date: 03/03/2025

  Thank you for reaching out via the Better Business Bureau.
  

  As mentioned in your concern, we have experienced water issues at various times over the past several months and have addressed each issue as soon as we became aware of it.
  Regarding communication, the resident is part of our regular communication and outreach system, which sends automated messages about necessary payments and contract requirements. The resident can opt out of this communication via the resident portal. However, even if they choose to opt out,they will still be responsible for any notices or payment requests sent.

  Our teams will continue to communicate as per the contract,and all interactions with the resident have been documented to maintain professionalism.
  

  If you have any additional questions, please feel free to reach out to the on-site property team, as they will have the most up-to-date information to assist you.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease date for ******* ******** was 8/19/23 until 7/25/2024 at ************** which is Landmark Properties. 1. Would like a refund for pre estimated water *****and utility bill *****. 2. Requesting a copy of the Utility bill for June and July unless they pay the full amount of *****. 3. We provided Move in sheet to show that damaged we were charged for was already there. We are due ******** regards to the above, We recieved a pre estimated water and utilitiy bill to pay ahead of my son's move out. Water was for May7- July 25 for ***** and Utilities was from June 1- July 25 for *****. Per the lease on page 4 of the UTILITIES ADDENDUM we are to request a "TRUE UP" for the overage. This has been requested back in August and then I have a chain email starting in October between myself, **** **********| Senior Regional Director - Operations, ******* ********** | Community Manager, Temple ******** | Associate Community Manager, ******** ***** | Customer Service Coordinator. I will provide this chain email. Today, after 9 more days waiting on a response I emailed all and got a response from *** stating "my cause was closed and the damage was valid" which I have proof on the move in sheet it was there. Reason he so quickly responded and closed my case was because I included the CEO of Landmark properties.

  

  Business Response

  Date: 12/05/2024

  Thank you for reaching out via the BBB.

  We have reviewed the complaint and have found that the site teams have exhausted every resource to meet your request. 

  All documentation shared by the site by the third party provider to the team has been give to the resident and the true up process has been completed.

  As this is been completed and we are no longer using this third party service we are not able to claim any additional documentation. 

  I am sorry we are not able to meet your request for the additional reimbursement. We do see the original true up payment has been received and cashed as well as additional fees assessed at move out reversed. 

  Thank you again for reaching out via the BBB and we are sorry we are not able to meet your request. 

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22592313
  
  I am rejecting this response because: I am dispute that all document was given as Landmark properties.  I spoke with *** ***** in August about the 3rd party contract and he confirmed the it would be expiring in a week.  This is weeks after my lease was up and I should be provided a copy of the *************** Bill for June and July to verify my refund which as this point has been nothing for this bill. 
  This is what I have received:
  Check dated 8/8/2024 for $80.00.  This is for part of the security deposit.  This original payment you are stated has nothing to do with the True up.   (Document provided)
  Check dated 11/15/2024 for $*****.  (which I just received)  As stated in a chain email dated 10/24/2024 $***** for remainder of security deposit and ***** for Water.  Nothing for Electricity.
  This is my updated dispute:  I paid ***** for estimated utilities.   You stated all documents were given to the residence which I never received.  To be clear, I am asking for a copy of the June and July *************** bill to show the charges. This has not been taken care of in you TRUE UP process.  The utilities I paid for ************* 11.67.  You charged me 5 TIMES that amount and then do not want to show me proof of the bill.  This is a huge problem and I am beginning to wonder how many other families you are doing this to.  Bottom line is show me the bill or refund me what I paid. 
  I am providing the following: 1.  Check dated 8/8/2024 for $80.00 for security deposit 2. Check dated 11/15/2024 for ***** (***** security deposit and ***** water) 3. Email as proof for what check dated 11/15/2024 was for and did not include any electricity TRUE UP.   4.  My bill that show I paid ***** in estimated utilities which is 5 times as high as the month before.  
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/13/2024

  Good morning 

  Again, all documentation shared by the site by the third party provider to the team has been give to the resident and the true up process has been completed.
  As this is been completed and we are no longer using this third party service we are not able to claim any additional documentation. We have reached out to both the third part provider and energy company for additional assistance but have not received the information you are requesting. 
  

  I am sorry we are not able to meet your request for the additional reimbursement.

  We do see the original true up payment has been received and cashed as well as additional fees assessed at move out reversed. 
  

  Thank you again for reaching out via the BBB and we are sorry we are not able to meet your request. 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22592313
  
  I am rejecting this response because: Your True up process has not been completed until you can provide documentation of the charges from *************** which has told me directly that you can request these since you no longer use the third provider.  You did not exit your agreement with Simple Bills until weeks after the ending date for my bill estimate so this should not be an issue obtaining this information. 
  To be crystal clear, You owe me a refund for any overage I paid for estimated charges for Dominion Energy. My charges were 5 X the normal amount!!! The normal process is I was able to see a bill with usage from Simple Bills. By ending your contract with the 3rd party provider, you as an unethical business changed the process so the renter would not be able to see the actual charges. (ended well after the lease date). By ending your contract this is a way to avoid providing documentation for the estimated charges I paid as an overage to show proof I am not due a refund.  Simply, you would be willing to provide the June and July bill if this was not the case. 
  For the record as stated before.  I only cashed the check dated 8/8/2024.  ThIs was only the security deposit.   To this date I have not cashed the check for the partial true up check for the water.  I have yet obtained nor received supporting documentation for the true up for the Utilities.   If you can not provide refund my payment.
  Also, Why did it take you from moveout in July until Nov 15 to send a check?  This is because you are hoping all your renters/parents forgot about the true up and go away.   Ask *** ***** at your office and he will tell you as he did me.  If you dont request it, you dont get it.  And if you do request it, you will have to call for months for any response.  
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/17/2024

  Good afternoon, 
  Again, all documentation shared by the site by the third party provider to the team has been give to the resident and the true up process has been completed.
  

  As this is been completed and we are no longer using this third party service we are not able to claim any additional documentation.

  Again, We have reached out to both the third part provider and energy company for additional assistance but have not received the information you are requesting and therefore the current true information will stand . 
  
  I am sorry we are not able to meet your request for the additional reimbursement.
  

  We do see the original true up payment has been received and cashed as well as additional fees assessed at move out reversed. 
  
  Thank you again for reaching out via the BBB and we are sorry we are not able to meet your request. 

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22592313
  
  I am rejecting this response because:   Again and again and again.  You have not provided documentation for the estimated utility bill that to show that I was charged the correct estimated amount and I have requested a "true up" .  This is unethical to blindly charge someone and not prove the charges are legit.  I am requesting a copy of June and ******************** bill.  It is not my problem that you discontinued your relationship with the 3rd party as you need forefill your obilgations as a company to show that the estimated charges are legit and not fabricated.  I will be contacting *** ****** your CEO and some others with your unethical practice that you are doing to parents and students that live in your student housing.  I would think you as a company would like to make things right rather than continuing to take from hard working parents.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I signed a lease for her 3 years of law school at the Station @ *************. Which is under Landmark Properties. During her 3 years they never painted or cleaned her apartment and the internet was not working correctly. They are charging us for cleaning which we did ourself and the pictures that were taken could have been any room at all. It is a reasonable standard that yes in the three years they were there that her room would need to be painted. We even used command strips as to not put any holes in the wall. There is no clear picture of who's bathroom is who's. Anyone of those pictures could have had a new label and used to be sent to all roommates. I called and they will not help us at all. ****** is a lot of money for her to pay and is just unreasonable.

  

  Business Response

  Date: 12/05/2024

  Thank yo for reaching out via the BBB.

  We have reviewed the *** and documentation of the unit and found that the fees assessed were justified. 

  Every resident is issued a unit conditions from at the start of their residency at the property and is able to document the condition of the unit. If the conditions of the unit requires additional attention at move the site is able to address any issues. 

  We are not able to address undocumented issues at the end of the contract period. 

  I am sorry we are not able to meet you requested adjustment. 

  Thank you again for contact us via the BBB.

  If you have any additional question please feel free to contact the site team as they will have the most up to date information to assist you. 

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended on June 24, 2024, and I have not yet received my security deposit of $2,009. According to the law, the deposit should have been returned within 30 days, but it has now been over four months without any refund.On July 2, 2024, I called and emailed to provide my forwarding address (which is different from the leasing office's address). Since then, I have sent 16 follow-up emails and called three times from July 2 to October 19, 2024, inquiring about the status of my deposit. However, I have only received one reply in August, asking for my forwarding address again, which I promptly provided. Since then, despite my continued efforts, I have received no further meaningful communication.I am dissatisfied with the lack of response and am now requesting the immediate refund of my full deposit.

  

  Business Response

  Date: 11/06/2024

  Good morning,

  We have reviewed the records and communicated with the the site team and they have confirmed that after the last communication with the addresses update the deposit refund was sent to the the new address. 

  If the customer has not received it please feel free to reach out to the property team with your concerns and if needed the unreconciled checks will be voided and new ones issues. 

  Please note that this may cause additional delays as the check issuing posses would be restarted from the beginning. 

  Thank you for bring this concern to our attention. If you need any additional assistance please feel free to contact the property team as they will have the most up to date information. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22446586
  
  I am rejecting this response because:

  The last time I was informed the check had been sent was on September 10, 2024. Since then, I have reached out to the ************** weekly to confirm that I have not received it and to request that it be sent to my address as soon as possible. Each time, I am simply told that they will follow up. It has now been two months, and I still have not received the check. This delay is unreasonable and far exceeds the legally required timeframe. I request that a new check be sent out within two weeks and that I be informed when it is sent, along with a tracking number.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 12/03/2024

  Thank you again for the follow up.

  Again our records indicate the the despot has been returned and sent to the requested address. 

   

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I have lived at The ****************** for years, and the Wi-Fi has been slow to borderline unusable. They have been "exploring new options" for years, and nothing has happened. Wi-fi outages will occur for hours or days at a time.2. Our cable TV service was removed with almost no notice, and our rent was not adjusted accordingly.3. The remote clickers for the gates were taken from us. Without the clicker, you have to manually remove a fab from your keys and scan at only two of the gates that are farthest from my unit. The Legacy is now charging us to be able to use the gate clickers that were free.

  

  Business Response

  Date: 09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

  

  Business Response

  Date: 09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

  

  Business Response

  Date: 09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 12, 2022 my daughter filled out an application for The Retreat On ********, a Landmark Properties company. A $200 application fee was paid 01/12/2022. We were contacted by the office that a new application in my name needed to be resubmitted because my daughter (the resident) was not 18 and the lease could not be in her name for legal purposes. My daughter moved in July 2022 and did not turn 18 until June but the signing of the lease locked in the rate. Understanding the legalities the application was resubmitted in my name and I chose to be what they called a Self Guarantor, showing proof of income and required to pay a higher deposit that would not be eligible for return until my daughter moved out. In March of 2022 I was contacted by the property office identifying that our account was past due which was strange since the lease started July 2022. The ledger reflected a total of $1,890.95 which included the first month of rent, another application fee of $200 and the self qualifying applicant reservation fee of $870 along with a $1.95 convenience fee. I contacted the property office inquiring about the payment receipt not showing the full amount paid was for and it was identified to be the first month rent that would then show as a credit until the first month of rent was due August 1, 2022. A day later I called the office because I realized the $200 application fee was already paid when my daughter sent the initial application. ***** North the **************** Manager advised the refund would occur.We signed another year's lease and moved out July 2024. Upon reviewing all statements and returned funds from the Self Qualifying Applicant Reservation Fee it was identified that the double payment of the application fee was not refunded. I contacted the office on 09/05/2024 to discuss this issue and was advised to send an email. The email was sent on the same day and ***** *******, Area Manager is refusing to refund the $200 double payment.

  

  Business Response

  Date: 09/20/2024

  Thank you for reaching out via the BBB

  We have reviewed the account as well as communication from your requests directly to site staff. 

  We have found no communication showing that you were offered a refund for a non refundable application 

  The team did review both your application which includes a nonrefundable fee and FMO disputes. 

  From these reviews we will be holding to the sites discussion and are unable to refund any additional funds from a reconciled account.

  We are sorry we are not able to meet your quest.

  Thank you again for contacting us. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting about 3 weeks ago in the middle of August, the parking garage door is stuck open. This means that anyone has access to the underground parking garage. I pay $265 A MONTH to have my car protected and have access to come and go as I please. Now the door to leave the parking garage is stuck closed so I have to exit through the entrance door which is stuck open. That is a safety hazard and can cause accidents when people are coming and going. Along with that, the Air Conditioning has been broken during the hottest months of the year and have yet to get it fixed. They have had to get two different contractors in and they cannot figure it out. My rent per month just got increased from $1610 to $1670. So why am I paying $60 extra every month for the ** to be broken. Along with the **, the pool, which was promised to be open before everyone moved in, is still closed and the trash chutes have been piling up and clogged so trash is spilling out and it smells rotten every time you pass any of the trash rooms. They dont have people actively cleaning the shared spaces so there are dried liquids and foods covering the floors where the apartments are located. This is not a luxury apartment as they have advertised. I would like a refund for what I have paid the past couple of months considering I was paying utilities for the ** that were broken from June to ************** And I would like a refund on my parking payments for the past couple of months since the doors have been broken and it is hard to enter and exit. There was also a hot water issue where no one in any of the three building associated with this address had hot water. It took them over a week to fix it. Lastly, the internet is terrible. The fee is included in rent and they told us directly they couldnt do anything about it even though everyone is complaining about it not working constantly. A refund is all I want because I shouldnt be paying this much for terrible quality.

  

  Business Response

  Date: 09/20/2024

  Thank you for reaching out via the BBB.
  Our records indicate that the ** issue have been resolved.We do apologize for the time required to resolve the issue as warranty issues and certified technicians we requested to complete the needed repair.  
  Pool is currently functional any delay on uses is due to inspection requirements by the city but again the pool should be currently functional.Please contact the site team for any additional information.
  Per the parking addendum the property can have the gate remain open and even remove the gate system if needed. At this time, we are waiting on parts needed to repair the system and access to the lot will remain open to allow residents to park. If oy are having difficulties accessing the lot,please notify the team there on site for assistance.
  We are unable to meet your request for refund and are happy to address any additional issues by contacting the site team there on property. 

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22229314
  
  I am rejecting this response because: 

  I received an email a few minutes ago stating that the pool and spa are still closed. When I originally sent in my complaint, the response I got stated that the pool is open. They lied in the response and the picture I included shows that they stated in an email to all residents that the pool and spa are still closed after over a year of the building being open.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do not have a functioning washer or dryer. Maintenance came over 2 weeks ago and said they need to order a part, and havent said anything since. Nobody at the office will give me an update as to when I can do my laundry.

  

  Business Response

  Date: 09/20/2024

  Thank you for reaching out via the BBB.
  Our records indicate that the maintenance issue has been resolved and the property staff has confirmed the repair.
  We apologize that the part on order that was required to complete this repair took longer than expected to be delivered.
  If you have additional questions or need assistance please reach out to the property team as they will have the most up to date information to assist you.