ComplaintsforLandmark Properties LLC

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been living in ************************** Townhomes here in ********* ************** for about 3 years now. Ever since myself and my family have moved in, there's always been an issue with repairs getting done. My refrigerator has been leaking like crazy for OVER 6 MONTHS NOW!! They have had this very nice man try to fix it, when he said there's nothing else that he can do at this point. There are also several other things that weren't done prior to us moving in. We pay over $1,870.00 a month to live in a place that wasn't upgraded like it should of been, and to have maintenance **** requests for repairs to be completed knowing they NEVER even came to fix the problem. I'm so tired of having to call the leasing office. There's been tons of turnovers with management, and now I can see why. I do not recommend anyone to move into this place. We heard there's only ONE MAINTENANCE TECH COVERING 2-3 PROPERTIES. We have never been able to use the features on our refrigerator because if there being mold and other particles inside....it's old and should of been replaced before we moved in. They are cheap and do the bare minimum to accommodate the residents at the properties. For the amount that we pay for rent, this is absolutely ridiculous! We will not be renewing out lease, this is it. I'm completely fed up with this place. I'm currently pregnant and I should not have to deal with this stress and headache....as you know stress is no good for a pregnant woman. I feel so badly for management and the employees, because they are only doing what they are told by the owner *******************.

  

  Business response

  08/11/2024

  Thank for reaching out via the BBB

  Unfortunately, we do not nor have we never owned or operated ************************** Townhomes in ********* ***************
  

  A quick search of the website shows the contact information as ****************** ************************;**************

  We are based out of ****** Ga and have no affiliation with this property.  

  We are sorry we are not able to assist you and hope your issues are resolved soon.

  We would ask this complaint be removed and applied to the correct account. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello,We signed a lease for August 2024 with Tradition of *********. This agency advertises on their website there is an onsite parking garage. We signed up for parking and provided all the information for move in on August 13th. We found out yesterday via a non related group ************* that the Tradition parking garage is under construction and therefore there is limited to no parking. Most will not have parking on the first day per ********************* their customer service coordinator. This was not published to the tenants. There has been no communication at all about this from this company. Tradition is not answer phone calls, text, or emails with concerns. ***** states he has reached out to **** but does not have answers. They falsely advertised and rented property without parking. They have not provided a statement or alternatives to this major problem. It is unreasonable to think a person can live miles away with out a place to park a car.

  

  Business response

  08/14/2024

  Thank you for contacting us via the BBB.

  Information was sent out to all residents on August 6th as well as an update on with locations to park sent on August 8th.

  As onsite parking becomes available, we are contacting residents who have requested parking and informing them of their status.  This project is being completed in phases and so as each phase of the project is completed, additional parking spots will become available.

  We sincerely apologies for any inconvenience this may have caused, and site team will  update residents as to the progress of the parking structure and offer additional information as it  becomes available.

  For any additional question please reach out to the property team as they will have the most up to date information to assist you. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We renewed a lease for apartment 804 at the Tradition ********* in October for the 2024-2025 school year. In October, our daughter suffered domestic abuse. After that, she moved home in November 2023 to ***********. We did a lease transfer for her first lease for the 2023-2024 school year. However, tradition ********* would not cancel the 2024-2025 lease. We have tried to find someone who would take the 2024-2025 lease over, but it is impossible to show the apartment since we don't have access. ***** from Tradition ********* said that they would advertise our room in the building. However, the room does not show as available. Instead, the website says "Sold out for 2024-2025". They tell us it is our responsibility to transfer the lease, but we are unable to fulfill this due to the lack of availability to the apartment. The business refuses to release us from the lease until the new tenant pays the first month's rent. We have not paid the first month's rent, but the rent is $1189 per month.The hurdles that the business has placed on us make this an impossible task. Since the building is sold out, we would like to cancel our lease.

  

  Business response

  08/06/2024

  Thank you got reaching out via the BBB.

  At this time we are unable to release you from your contract. 

  While we are unable to release you from your contract the team is actively working to assist you with acquiring a contract takeover. 

  All the information and requirements on the process is available in the reassignment document you have signed.  This is required to maintain fairness and consistency for all resident needing assistance. 

  Once a new residents completes the process and is accepted the team on site will notify you of the contract takeover completion and you will no longer be responsible for the contract.

  Until this time we must hold tot he signed and completed contract on record. 

  We do apologies for the length of this process but hope to have it resolved for you as soon as all steps in the process are met. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Recently, I received a violation notice stating that my unit was found in an unsanitary condition during a quarterly inspection, specifically mentioning a torn-up dog bed, feces, and lack of food or water for *****. This notice is deeply troubling as it misrepresents the actual circumstances and fails to uphold the procedural standards outlined in the lease. Following our conversation, I promptly relocated ***** to another residence where he is well-cared for by my support team. Contrary to the allegations in your notice, there was indeed water in ******* bowl, and video evidence clearly shows pre-portioned food packets that were left for his consumption in his bowl by my support team during his feeding times. Moreover, the torn item described as a dog bed was actually a couch pillow that ***** has adopted as a toy, which is quite common behavior for pets.The assertion that my unit was unsanitary due to the presence of dog f**** is false and misleading. ***** had accidents, which I deeply regret and have addressed with my support team. However, this does not justify the imposition of fees that are not substantiated by our lease agreement. According to Section 13 of our lease, residents are responsible for maintaining furnishings in good condition, but it does not stipulate penalties for bladder accidents. Additionally, the procedure outlined in your violation notice was not followed, as it states that residents should be given an opportunity to correct any issues before fees are imposed.During my attempt to discuss these charges with management, I encountered dismissive and unprofessional behavior. Despite presenting evidence from the communication message they sent (Violation email attached) and referencing our lease agreement, I was informed that the fees would not be removed . This blatant disregard for established protocols and the dismissive attitude toward my concerns only exacerbate my frustration and disappointment with University Village 2505.

  

  Business response

  07/15/2024

  Hello and thank you for reaching out via the BBB

  We have reviewed all the documentation and communication regarding your request and found that the fine is justified and will stand. 

  We would advise that you settle any outstanding balance in full to avoid any additional fees. 

  We are sorry we were not able to ***** your request. 

  Please feel free to contact the site team with any other issues or concerns as they will have the most up to date information to assist you. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am disputing the accuracy of a debt collection entry on my credit report by NATIONAL CREDIT SYSTEMS linked to 09 THE STANDARD AT *************, asserting that it is erroneous and requires removal. During my residency, significant undisclosed building issues such as elevator malfunctions and mold were present, compromising health and safety, yet ignored by the property management despite awareness.Furthermore, the City of *************, **, has cited multiple building violations, highlighting the landlord's failure to meet legal habitability standards. In response to these severe conditions, I legally withheld rent, placing it into an escrow account as a direct measure against the landlord's neglect to maintain the property.I contend that the listed debt is invalid, stemming from damages due to the landlord's negligence. Enclosed are documents supporting my dispute, including reports of the issues and city citations. These have personally affected me. When I attempted to end the lease, the then serving property manager ****************** informed me that it wouldn't be possible to do so and I would have to go to court. Furthermore, there was a refusal to remove rent fees after I legally withheld money from ************ at *************. The party knew about all the issues with the building and did not inform me, the tenant. This resulted in me becoming trapped in their elevators ************************************************ ************************************************* ************************************** This is me. All of these videos are me. I uploaded them. Watch all of the other videos here

  

  Business response

  06/11/2024

  Thank you for taking the time to contact us regarding your requests. 

  After a review of the communication and requests we do see where your issues were addressed.

  This included an apology for the inconvenient experience and unit relocation. 

  In addition we did offer a release from contract but the offer was refused and a request for compensation was received. 

  The compensation request was denied and with the refusal of release the contract and agreements within stood. 

  With this, we are unable to remove the collections on your account and ask that you work to settle you account. 

  We are sorry we are not able to assist you further in this matter but please feel free to reach out with any question to the collection agency or site teams for any information regarding your ledger. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 4-1-2024, my apartment became water-damaged. The property Manager requested I relocate for a short time to a different apartment with 3 others living there till repairs can be made. My apartment is for two persons only.On 4-20-2024, no repairs started, and no ETA for repair tp start or completion date given.I reside temporarily in an apartment of lesser value and quality, with no end in sight.I must go between the two apartments daily to get things.The property manager will not return calls or meet with me. Keeps avoiding **** do not want to live like this.I cannot find a replacement person to take over my lease as the apartment is not inhabitable.

  

  Business response

  05/01/2024

  Thank you for contacting via the BBB

  We have reviewed our records and it shows that the site team and the complainant have discussed the maintenance issue and all parties understands the timeline and concerns. 
  

  A gift card was to be issued to the resident and we hope to have the issue completely resolved in the next week or two. 

  We are sorry but we are not able to offer any reduction in contract payment nor terminate the contract. 

  If there are any other concerns or questions please feel free to contact the site team as they will have the most up to date information to resolve your concerns.  

  Customer response

  05/07/2024

   
  Complaint: 21614037
  
  I am rejecting this response because:

  To resolve this situation we did meet with ***********************, CAPS, Regional Director - Operations, Landmark Properties, Inc. on April 25th where ***** made a commitment that the apartment will be repaired by no later than beginning the week of May 6th. This fact is also echoed in the BBB business response. This timeline and solution was reasonable and acceptable to us. 

   As of today May 7th no work has begun and there is no ETA for the work to be completed.  I have provided the apartment complex with a 10 day notice to complete the repairs as required per Arizona law but the complex is not complying with AZ law.  We still have no ETA for work completion.

  Given this situation is affecting our quality of life amongst many other things we request a termination of the lease on May 10, 2024 or a refund for every day the apartment has not or is not available for our use and enjoyment.

  Sincerely,
  
  **************************

  

  Business response

  07/15/2024

  Thank you again for contracting Landmark via the BBB

  At this time we are standing by our original response in that compensation was giving and agreed upon. 

  If you have additional questions regarding your contract please feel free to reach out directly to the on site team as they will have the most up to date information to assist you.

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was charged for a maintenance request for what was suspected to be a faulty light fixture due to fixture emitting dim lighting.Maintenance contractor came on site and determined the fixture was ok, and ultimately needed just a bulb replacement. Landmark charged my for the cost of visit to check light fixture.

  

  Business response

  03/28/2024

  Thank you for taking the time to reach out via the Better Business Bureau
  We have reviewed of your complaint and contract we are unfortunately unable to refund you the amount requested.
  Within the sign a completed contract it explains that items such as light bulbs are the responsibility of the contract holder at the location.
  Unfortunately, in this situation your request for service technician to come out to assess your lighting concerns required for an outside vendor to arrive at your property.
  The cost for the vendor to come was the amount charged. While the issue was just a light bulb if the bulb had been changed by the resident as agreed on in the contract the vendor charge would not have applied.
  We are sorry that we are unable to accommodate your request.
  If you have any additional questions, please feel free to reach out to site management as they will have the most update and correct information to assist you with your needs.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Leased sign for my son, Surya for the Standard.We did automatic payments for the rent. The Standard's automatic payment system broke down in December during the student holidays and erased ALL automatic payments. They sent an email on 1/4 with less than 24 hours notice that the system broke down and payments were due immediately.All the students were away on holiday and my son was overseas travelling. He did not see the email till January 5th and we made payment that night, but it did not post till Jan 6th AM. Due their negligence in the sytem breaking down, they have penalized hundreds of residenst with late fees over the holidays when most where travellling. The grace ****** was literally less than 24 hours notifiying us of the payment issue.Their system broke down and then they sent an email on 1/4 during student holidays with a very miminal grace ****** extension. We were charges $144 in late fees due their system breaking down.Issue #2:There is a monthly charge for something called "Rentplus" at $8.95 a month. We never opted into this and it's basically a scam charge for credit building. We cannot find any evidence that we agreed to this charge.

  

  Business response

  02/14/2024

  Thank you for taking the time to notify us of your concerns via the Better Business Bureau.
  We have reviewed your account with the site management team showing communication of system conditions during the pay period.
  While the system and communication of issues we're working correctly the records also show consistent on time payments prior to the situation.
  As a onetime courtesy, the late fee has been removed from your account and this removal should be visible on the resident portal.
  Please make sure auto payment information has been reentered and is working properly so that no other late fees due to missed payment will occur.
  Lastly the ******** information is located on page 12 of the signed and completed contract titled Credit Program Addendum. Also on page *************************************************************** dispute any of the charges
  We apologize for any inconvenience this may have caused.
  If you have any additional questions regarding payments or issues at the property please feel free to reach out to site staff as they will have the most up-to-date information to assist you.
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter and 4 roommates visited an apartment complex owned by Landmark Properties (**************** Apartments). They were told that there was 40% availability for an apartment layout they wanted. We each quickly filled out an application with a $210 application fee. The next day, the complex told us there was no availability but they could offer something $500 more a month, which was out of our budget. We declined, and they would not refund the application fee. While the application fee did say it was non-refundable, we would have never moved forward if we hadn't been told there was plenty of availability. This is a complete bait and switch con, and we would like to be refunded our money.

  

  Business response

  11/22/2023

  Thank you for contacting us via the BBB.

  We do apologize for your frustration. The demand for housing in the area is very high and availability of desired bed space can me limited by the demand. 

  In the application process ******* state that we are not able to guarantee your desired unit and that this may cause the application to adjust to the next available option which you stated was offered. 

  Also as you stated the information provided ******* clearly state that the application fee is nonrefundable. To remain fair and consistent with our policies we are unable to offer the refund desired. 

  We are sorry we are not *********** you with your desired resolution. Please feel free to contact the property team with any additional questions. 

  Thank you again for contacting us and we hope you have a wonderful holiday.

  Customer response

  11/23/2023

   
  Complaint: 20868971
  
  What you are missing in your reply is that, while the policy can be whatever you have in writing, the person at the property was consistently telling the applicants there was plenty of availability for what they wanted and to not worry.  If you stand behind that as a practice with students, that is unethical. 
  

  Furthermore, the property told them not to worry about losing the application fee once they were told there wasnt availability because it is refunded if a background screen hadnt been done yet   If it is standard practice to promise something to assure students then come in at the end and pull what you did, that is a complete bait and switch tactic that is not acceptable  Im trying to understand how you can possibly keep $1000 from students who learned 24 hours after payment that you didnt have what was promised   Dont tell me that between Sunday and Monday, the 40 percent availability they were told existed for what they were looking for was completely gone.  Its ridiculous.  You did absolutely nothing for that $1000, and it needs to be returned.

  
  Sincerely,
  
  *******************************

  

  Business response

  11/29/2023

  Thank you again reach out for additional follow up. 

  Reviewing the documentation again, the application you and the residents signed is not able to be "whatever you want" it is standard for all residents and informs the applicant and guarantor before the signature:

  "I understand that any Application Fee(s) and Administrative fee(s) I will pay are non-refundable and i will be expected to sign a Housing Contract following this application...."

  The application show this was signed by both parties involved in the application. 

  To remain fair and consistent with all applicants  we are unable to meet your request for refund. 

  Thank you again for contacting us. for any additional questions please feel free to contact the property directly. 

  Customer response

  11/29/2023

   
  Complaint: 20868971
  
  I am rejecting this response because: per the attached text, this is confirmation that the person in the office told them that the fee is refunded if a background check isnt done. If you want to be fair you need to match what is told to your contract. Seems your standard practice is to put one thing in writing but then have something else communicated to the applicants. Who, as you know, are typically young students. They were told dont worry, youll get refunded if they dont do the screenings.  Its honestly so unethical, and I cannot believe you even attempt to justify keeping $1000 from these young adults.   The timing of going from 40% availability to completely sold out within 24 hours is laughable.  And then refusing to refund within that 24 hours?  Using the word fair is hardly appropriate. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They came to depopcorn my ceiling and ended up messing up my walls, my furniture, and cost me time and money from work.

  

  Business response

  11/22/2023

  Thank you for contacting us via the BBB.

  We currently have no records regarding your account with us. It may be you are attempting to reach another Landmark named property manager. 

  Also your email is listed as a No reply in the complaint. These emails are normally not accepted in our system. 

  If you feel this is an error please are the name of the property you are referencing. If this is part of our individual property management services please reach out directly to Landmark ******. 

  We are sorry we are not able to assist you. If this is not reference our company we kindly ask this complaint be removed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩