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Business Profile

Wigs

CysterWigs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1st, I placed an order for three wigs from this business. I have been a customer for years. On May 9th, I received the incorrect order. The invoice in the order belonged to someone else, and I received all of the wrong items. I have subsequently sent 6 emails to this business over the past 3 weeks. They only accept email inquiries. No response. No refunds. Nothing. I offered to return the items if they sent me a prepaid label with the expectation that I would receive what I actually ordered, and nothing. My purchase was over $200.I have the photos supporting this, but the files are too large for your upload.

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-25-2023, I visited HairKittyKitty.com, and purchased two wigs (Order WF304381), "******* Wig--Illuminaughty Rooted," and "******* 10-Inch Wig--Chocolate Strawberry Rooted," during their "2023 Black Friday Sale. On 11-30-2023, I received Order WF304381 from HairKittyKitty.com, but instead of shipping the "******* 10-Inch Wig--Chocolate Strawberry Rooted," I was mistakenly shipped the ****** Wig--Chocolate Strawberry Rooted." On 11-30-2023, I began contacting HairKittyKitty.com in ******* to get a successful resolution to the mistake THEY had made of shipping the wrong wig to me. From 11-30-2023 to 12-26-2023, despite my attempts, HairKittyKitty.com has not formally reached-out to me directly in order to satisfactorily resolve this matter (other than a brief reply, dated December 11, 2023, to a message I left on Hair ***** ******* X / ******* account on December 7, 2023); nor have they offered any type of support to help me return their property, and to ship the actual wig that I originally ordered on November 25, 2023 during their 2023 Black Friday Sale. I have tried sending several emails to ************************** via my primary account, *********************** and secondary account, ******************** I have tried sending several direct messages to Hair ***** ******* X / ******* and Instagram accounts. I have tried initiating a return on HairKittyKitty.com's formal "Customer Return Authorization Portal." I have tried leaving at least two direct messages on HairKittyKitty.com's "Contact Us" portal. Last but not least, I have tried to contact HairkittyKitty.com via their business telephone number ************** 20 dozen times (240 calls total) during their listed business hours and after business hours (in the hope of being able to leave a voicemail for their Support Team). Instead, all I have been able to reach via the Hair ***** ***** business telephone number is a perpetual "busy signal," no matter what time of day or night I call.

CysterWigs is NOT a BBB Accredited Business.

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