Business Profile
Adult Novelties
EdenFantasys.comThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.56/5 stars
Average of 9 Customer Reviews
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Review fromLou P
Date: 10/16/2024
5 starsLou P
Date: 10/16/2024
**************** is amazing!! Polite and efficient!! It was actually great to receive great customer service as nowadays people dont know what it is!!EdenFantasys.com
Date: 10/17/2024
Dear Louise ,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our customer service team. Providing polite and efficient service is our top priority, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
Customer Support TeamReview fromSharron J
Date: 09/16/2024
5 starsSharron J
Date: 09/16/2024
More than 5 stars are needed great customer service and great products as wellEdenFantasys.com
Date: 10/17/2024
Dear Sharron ,
Thank you so much for your amazing feedback! We're thrilled to hear that both our products and customer service have exceeded your expectations. ?? Your support means everything to us, and we’re so happy you had such a great experience!
With love,
Customer Support TeamReview fromAndrea S
Date: 06/28/2024
5 starsAndrea S
Date: 06/28/2024
The rose ******** is amazing I had an o***** in seconds????!!!!! It's the best *** toy I've ever had!!!!!! I haven't tried the other two products yet but I'm sure they will be amazing!!!!! I would definitely give then more than 5 stars if I could....EdenFantasys.com
Date: 10/17/2024
Dear Andrea,
Wow, thank you for such an amazing review! We’re thrilled to hear that the toy exceeded your expectations! ?? It’s fantastic to know it provided such a great experience for you.
We can't wait for you to try the other two products, and we’re confident you’ll love them just as much! Your excitement means the world to us, and if you could give us more than 5 stars, we’d happily take it! ??
Thank you again for your incredible feedback
Customer Support TeamReview fromMildred T
Date: 03/02/2024
1 starMildred T
Date: 03/02/2024
Awful junk. They do not stand behind their products and do not send your money backEdenFantasys.com
Date: 03/04/2024
Dear *******, We sincerely apologize for your unfortunate experience. Upon thorough review of our interaction, it appears that you sought to return the item due to dissatisfaction with its appearance. As aesthetic preferences vary from person to person, we endeavoured to accommodate you by offering the option to return the item for store credit. Regarding the tracking information, we promptly notified you upon receiving the item back on 12/21/2023, However, it is conceivable that our correspondence may have been misdirected to your spam folder, possibly due to email filtering.I truly regret that this situation has impacted your experience with us, and I hope you will consider giving us another opportunity to serve you better. Rest assured, your funds have been refunded to your card despite our standard policy of issuing a store credit.Thank you for your patience and understanding throughout this process. Please allow some time for the refund to reflect in your account.Review fromMelissa B
Date: 12/15/2023
5 starsMelissa B
Date: 12/15/2023
You won't believe the incredible experience I just had! So, you know how picking *** toy online can be like entering a jungle? But girl, I found this store that literally holds your hand through the whole process.Toys are describes like your lovely partner explaining everything in simple terms, and there are so many cute options! I was lowkey stressed - it was my first time, but their support team had my back. Now that I've made my choice, I feel like a **** pro.I'm not kidding; this store turned my indecisive mess into a confident queen. Can't wait to keep exploring with them it's like secret shopping with your bestie!EdenFantasys.com
Date: 12/18/2023
Hi *******,Thanks a million for your awesome review! We're thrilled to hear our store made your first-time experience a breeze. We aim to be your friendly guide through the process, and we're stoked it worked for you. Your confidence boost is our win! Can't wait for more adventures with you!Cheers,Customer Support TeamReview fromEve E
Date: 07/07/2023
1 starEve E
Date: 07/07/2023
I spoke to two customer agents today, and I have never had a negative experience about asking to speak to a Manager. They used all tactics to avoid me from speaking to a manager. Beware aware people if you have any issue come up and request to speak to a manager, they will try everything in the book to avoid it and the agents will argue with you purposely and tell you the Manager isn't available.EdenFantasys.com
Date: 07/13/2023
We apologize for the inconvenience and frustration you experienced while trying to speak with a manager regarding your product issue. Our company values customer satisfaction, and we take your feedback seriously. We understand that you were seeking assistance from a manager, and we regret if our agents' responses seemed evasive.In situations where a manager is temporarily unavailable, our customer service agents are trained to provide immediate assistance and resolve issues to the best of their abilities. Their intention is to ensure that your concerns are addressed promptly and effectively. However, we acknowledge that it's important for customers to have the option to escalate matters to a higher authority when necessary.To improve our handling of similar situations in the future, we would like to offer our assistance in addressing your concerns directly. We would be happy to connect you with a manager via private email or arrange a time for a callback from a managerial representative. Please provide us with your contact information, and we will ensure that your issue is given the attention it deserves.Once again, we apologize for any miscommunication or inconvenience caused! We value your feedback and appreciate the opportunity to rectify the situation.Review fromJohn E
Date: 04/22/2023
3 starsJohn E
Date: 04/22/2023
Price is okay with other toys companies. Their shipping ***** even if you purchase their higher price range. They say ships 1 business dy but really takes2 days. They use DHL for shipping **** orders. I live 150 miles from ******* and it took 6 business days They don't count Saturday or Sunday. Will not use them again.EdenFantasys.com
Date: 07/13/2023
Dear valued customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our shipping service. We understand that timely delivery is essential, and we regret that your expectations were not met.At our company, we strive to provide efficient shipping services to ensure our customers receive their orders promptly. We apologize for any delay you encountered with your recent purchase. We are constantly working to improve our shipping processes and partner with reliable carriers to ensure a smooth and timely delivery experience for all our customers.Your specific case has been noted, and we will review our shipping procedures to identify areas for improvement. We appreciate your feedback, as it helps us address any issues and enhance our services.Once again, we apologize for any frustration caused and understand your decision not to use our services again. If you have any further concerns or questions, please feel free to reach out to our customer support team, who will be more than happy to assist you.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Review fromTurner D
Date: 08/07/2022
4 starsTurner D
Date: 08/07/2022
Fantastic customer service, some toys can have some issues, but any time I've faced a problem the Eden ********* team was more than efficient in fixing the issue. I love the deals they have, and the price:quality ratio is phenomenal. Would definitely recommendEdenFantasys.com
Date: 10/17/2024
Dear Turner,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our customer service and that you enjoy the deals and quality of our products. ?? It’s great to know we’ve been able to resolve any issues quickly and efficiently.
We truly appreciate your recommendation and look forward to serving you again soon!
With love,
EdenFantasys Customer Support TeamReview fromKayla M
Date: 05/23/2022
3 starsKayla M
Date: 05/23/2022
Let me start with I love this toy. I didn't hesitate to purchase, regardless of the price. I was a little disappointed that it wasn't as discreet and I couldn't enjoy it while active as I wanted but no big deal considering. I've had for a little over a month now and has began working rather slow as I expected to be do to use. Today, it acts dead so I put it on charge, charged until light stopped flashing and tried to turn on again but nothing. Both pieces charged all day and I've mingled with the botton and still no sign of life. I'm almost sure I still have the receipt. Not sure what I can do at this late but I'm quite bummed being it cost me $70EdenFantasys.com
Date: 05/25/2022
Dear ***********************,I'm sorry to hear about the troubles with the unit!Feel free to contact me directly at ************************************* including a photo of the item if possible. I'll be very happy to solve your issue.Kind regards,Alex, Head of ****************
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