Complaints

This profile includes complaints for Hartsfield-Jackson Atlanta International Airport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hartsfield-Jackson Atlanta International Airport

  PO Box 20509 Department Of Aviation Atlanta, GA 30320-2509

• 

  Hartsfield-Jackson Atlanta International Airport

  6000 N Terminal Pkwy Atlanta, GA 30320-7400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 10 months I have had a consignment stored with **** *****, Director and his worker Mr ***** ******. I have paid for All required amounts totaling $145,000 ( all my investments from deceased husband), I am 75 yrs of age. Because of delay in my delivery I am continually charged storage fees. Now owe $5,000, which I dont have. Please have someone check this before I have my lawywper get involved. Thank you

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Atlanta International Airport Parking is engaged in deceptive parking advertising and instructions in order to scam first time customers in excessive parking fees.The ********************** terminal only has on-site hourly parking, but this is neither stated on their website nor on the airport road signs.If they were to simply provide these alerts, travelers would have time to find appropriate ********** 1/16/25 experience. I arrived at the International airport at about 2PM (2hrs before my flight). I then realized that the only parking available was hourly.I dropped my wife at the terminal and I drove back down to a parking lot on the right side of the long driveway leading into the international airport. An employee standing outside told me the parking was full and he directed me to a parking lot a couple miles away.After driving & parking at the lot, the shuttle bus driver told me they do not drop-off at the International terminal.I then drove to another lot on my way back to the International airport, and the same *********** that point, my wife called from the Air France check-desk to tell me the agent indicated I needed to get to the counter in 10 minutes to make the flight.I quickly drove back, parked in the hourly lot, and ran upstairs to the Air France check in ********* of parking lot entry is 1/16/25 Date of Exit 1/26/25 (Cost $396)Tag CXD5933 Ticket # ******** Receipt # H0022500616615 Last 4-digits of credit card - **** 7029 My request:I need a refund of $236; its the difference between what I would have paid at long term parking ($160), and the $396 I was charged at the Atlanta International Airport hourly parking. A colleague indicates he had the same experience and had to pay around $1000 for ********** end this scam, the airport parking must update their website to say no onsite daily or long-term parking, and they need to add related roadsigns.I sent an email to *********************** and I left a voicemail, but no responses.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, January 10, 2025, flight LA 2482 landed at the Atlanta airport at 7:09 pm. The passengers were held on this plane for more than 4 hours. I did not get off the flight until 11:18 pm. While we were stuck on the plane, we were told that it would be 30 minutes until our gate was available, then within an hour, then another hour, and then another 30 minutes. None of these estimates were accurate. No reason explaining this delay was ever given to the passengers. We saw multiple planes land and de-board at nearby gates while we sat on the tarmac. There were several empty gates at which we could have de-boarded the plane. Passengers were offered half cups of water and candies while we waited. Including our flight time, we were on this plane for over 11 hours. According to my understanding of the ********************************* regulations, airlines are required to give passengers on international flights the option to safely de-board before 4 hours. This did not take place for our flight. (**********************************************************************). I was supposed to make a connection that evening but was unable to do so due to the slow pace of baggage claim and the congestion in the airport. After de-boarding the plane at 11:18 pm and making my way through customs, I was able to retrieve all of my bags by 12:15 am. The last text I received about my connecting flight was that it was boarding at Gate B17 at 10:56 pm. That evening, I was unable to receive assistance to re-book a flight through the Delta Air Lines phone line (3 hr. and 49-minute wait) or messaging app (never received a response from a representative). That evening I had to call several hotels before I was able to book a room at a Days ************* This cost me $92. I had to book Ubers to and from the hotel for a total of $82.84. Still, this was not as agonizing as sitting on the tarmac for 4 hours, nor the insanity of terminal S the following day.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 1:58 PM EST on Friday, January 10th of 2025, I was hung up on by a customer service representative who refused to provide information on how to file a complaint against the Airport, for numerous issues that they will not allow me to address or bring up. Their online system is not efficient nor provides an immediate and easily accessible means for someone like myself to properly use, in order to be properly contact. I'm trying to reach out to the supervisor of that customer service representative, along with trying to acquire information about a specific contractor group hired by the airport, as well as trying to get in contact with the **********-International Legal Team. It has been almost completely impossible to communicate with any airport employee, because of the dismissive and aggressive tactics the employees use in order to bury or snub a problem presented to them by individuals like myself.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $800 to my PeachPass account after parking at ****************. This occurred on 7/19/2024 where I had been there only a few hours, as flights were canceled that day due to the Software Crash with Delta. I paid with my **************** Card for which I have a receipt. I had also been to the **************** from 04/19/2024 to 04/22/2024. Paid Via Peach Pass Trip #2 05/31/2024 to 06/04/2024 Paid: $76 ***** I have contacted Park ATL multiple times via phone and email. I have emailed them 3x, which is how they stated to file a complaint. I call and request to speak with a supervisor, however they will never connect me to one. I also called PeachPass, and they told me to contact Park ATL.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlanta Airport:Why do NONE of the seat cell phone chargers in Concourse D still not work????It has been years, and this is quite an inconvenience for passengers with long Delta delays Chargers are very important to the business traveler This should be a PRIORITY for Delta

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a first-time flyer with Atlanta Airlines. However, my trip to Atlanta was from July 5th-7th. I had to stay at the airport until the 8th of July. for 15+ hours because our flight to ******* got delayed. before the delay, everyone was boarded onto the plane and had to sit on the plane and get lied to about taking off we were on the plane for 3 hours with no food, no water, nothing. The pilot and the attendant were making jokes about everyone taking off saying we needed gas in the plane and that we could still fly we were just waiting on the route" Then they decided to stall time to end their shift and make it were no other pilots were available after being boarded and sitting for 3 hours with no food or water they then decided to onboard every one, keep changing the times of the boarding and plane leaving, then they realized everyone was getting upset and yelling crowding around the desks to only tell the truth about them canceling everyone flights having them stay for 15 plus hours and rebooking other flights in the morning which still took them time to take off. I was very uncomfortable and tired. I did not feel as safe as I should have. I was told there would be a voucher or something given it has been days since I have been contacted or left Atlanta airport.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the booking of my tickets, I asked for wheelchair assistance for both myself and my granddaughter. She has asthma and I have several herniated discs, as well as, Peripheral neuropathy. When I checked in my luggage, I was given our boarding passes and was told to go to wheelchair assistance to get our wheelchairs. Once there, I was told that my granddaughter could not get a wheelchair. I explained to the lady that she cannot walk long distance due to her asthma and she said that's not her problem then I would need to figure it out because she can't get a chair. I said then I guess she'll have to get on my lap. She said that won't happen. I said she's been getting on lap so, what's the problem? She said she isn't allowed. So, I asked for a supervisor. That's when she said she was the supervisor and laughed. I told her that I have her breathing machine in her book bag and there was no issue with me being told to come over here to get her wheelchair and she ignored me. So, I called my son and told him what was going on. He agreed that it's never been a problem with her riding on my lap so, I told him that we'll walk to our gate. We stood in line for over thirty minutes. With my conditions, it debilitating for me to stand more than five minutes at a time. That's why I no longer work. And for us to have to not only stand but, then to have to walk such a long distance to our gate, E4, was terrible and painful. I've NEVER felt so much outrage. My granddaughter has a disability and was refused a wheelchair. That was horrible on so many levels. I hope she's never in a situation where she needs medical assistance and is refused. By the way, she refused to give her name. She was black with blonde twist in her hair.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied about the economy lot being open, forcing me to park in super expensive parking to catch my flight. Their system still showed the economy lot as open 45 minutes after I parked even though it was full. They're ****ing the lot as open to scam people into having to park in the expensive hourly parking. They already have an automated system that keeps track of the cars, so there's no reason why they can't **** the lot as full. I even called and spoke with *********************** in customer support. She said she would look into it, but then never got back to me and refused to answer any further emails.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th, I accompanied my mother to the *********************************** Atlanta Airport at 6 am for a 9:45 am flight. The shuttle bus took more than 45 minutes to arrive, causing us to arrive at the international airport at 7 am. We encountered a significant issue at the ticket machines, which kept asking for a return date to ******, despite my mother being a resident at her destination. Even with assistance from a fellow passenger, we were unable to resolve the issue and were directed to the agent assist line. This process took an additional hour, with people rudely cutting in front of us. The entire experience was incredibly frustrating and stressful.We arrived 3 hours before the flight but still ended up late and couldn't even check in. We had to pay an extra 1532 USD to rebook the flight tickets to Korean Airlines. The booking reference number is 63V9UN. The place of issue is 11999514/7A, and the issue date is June 5th, 2024.Aside from working really slowly, because the ticket machine did not register my mother's residence at the destination( *********), it really stressed us out. She works at a hospital, and rescheduling for another date is not an option for her. We spent extra hours and money for her to get onto the flight, even though it was such a simple thing to fix. Therefore, we would like to get full compensation for this.Thanks.