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Business Profile

Apartments

Euramex Management, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Euramex Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Euramex Management, Inc. has 15 locations, listed below.

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    • Euramex Management, Inc.

      1010 Huntcliff STE 2315 Atlanta, GA 30350-1898

    • Euramex Management, Inc.

      3575 Peachtree Industrial Blvd Duluth, GA 30096-6391

    • Euramex Management, Inc.

      100 Wesley Stonecrest Cir Lithonia, GA 30038-2565

    • Euramex Management, Inc.

      3250 Sweetwater Rd Lawrenceville, GA 30044-6539

    • Euramex Management, Inc.

      2770 Skyview Dr Lithia Springs, GA 30122-4020

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property manager is not allowing maintenance workers to complete work orders and my work order is constantly being canceled.

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23rd I filled out an application with Wesley at Stonecrest to rent an apartment under the understanding of leasing requirements per leasing agent and documentation provided when doing a tour along with Floorplan and pricing information. I had been waiting for approval and I was told by leasing agent *************************** that we were waiting for approval from corporate but I was never told why I was waiting. On May 29th I showed up to the leasing office to inquire again and was told by *************************** that it was because of my debt to income ratio although I met all of the requirements to lease. I was then advised to go ahead and pay a $350 holding fee to secure the apartment unit while waiting for a final decision from corporate about my rental approval. I paid the fee and was called on May 30th to be told that I was denied rental due to other items on credit report. I'm filing a complaint for false, misleading and leasing requirements. I am currently in a credit repair program and I took a hit with a hard credit inquiry which lowered my credit score and I would've never applied if I knew the full details of leasing requirements.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reported for the last seven months that my water bill in my apartments is more then it should be for a single person. The water bill has doubled in the last seven months without any explanation. The water bills themselves are duplicated each month for the same amount and has been ongoing for the last few months . I travel for work sometimes are in and out the state for weeks. There is no way, water bill can be identical each month for the same water consumption or sewage amount if there is not an clerical error somewhere. I moved into the unit several months ago at this complex from another unit , where as my water bill was avg 30 monthly whereas this units its 60 plus monthly , the water portion of the bill itself is lower but the sewage has doubled. The apartment maintenance men have come to my apartment and reported nothing is wrong, although they are not licensed water consumptions techs, I continue to receive these outlandish bills and nothing is being done. I would like someone from the water company to check my unit for a possible water leak that could be in the wall or flooring. I would also like to be refunded for overage on these water bills.

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i no longer owe them and it should be corrected as promised

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current resident at Wesley Kensington since 2017. I have NEVER paid my rent late or request any type of payment plan or extension. Ive paid my rent faithfully on time for the last five years. In the last two years, this complex owned by Wesley Apartment homes has had new staff take over. They are nothing but rude and unreasonable. I simply asked for pest control and a shower light change bc its nothing something thats easy to do. Furthermore, Ive had it completed many times before. They are refusing. They also closed my pest control request TWICE without completing. I would like someone from the corporate office has to assist me and possibly get a transfer to one of their other properties, Wesley Stonecrest, bc I refuse to continue dealing with ********, the manager. As well as, ****** or ******* who are two of the agentsf that work there. Maintenance workers have even been rude when completing previous request but I shrugged it off. Didnt feel it was worth the energy to complainbut now I am. Stay away from the Wesley Kensingtonat least until they get new staff. Previous staff never had any issues and maintenance requests were always complete. My rent has went from $850 to about $1350. Within the last year, my rent went up almost $250, while I still have carpeted floor and old white appliances which Ive never complained about because again its not worth the hassle but at this point constantly dealing with rude staff, living in an out dated apartment is just not worth the money I am paying.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a tenant at Wesley Hampstead since moving into this complex I have had numerous issues to date. I have been moved to a new unit due to previous unit leaking water when raining and mold in my daughters bedroom. Currently I do not have a working refrigerator, it initially stopped working on 7/9/22 only to be "repaired" on 7/11/22. I put in a new work order for the same refrigerator on 7/22 no one ever called me, I sent emails and even spoke with the manager,******** in person around 5:30 on 5/23. She advised me to call the maintence emergency line before 6pm to have the issue fixed. I called and had to leave a voicemail no one returned my call. I called the same number on 7/24 at 1:15 to again report that I did not have a working refrigerator, I spoke with maintenance manager, *******. He came and took the temperature inside the refrigerator which was 64 degrees. So again with the last 2 weeks all food and my insulin that was in the refrigerator had to be discarded.******* left and came back with a ice chest and 2 bags of ice and advised that I store my insulin and groceries in there until they could find me a refrigerator. I reached out to management the first time to ask for a reimbursement on my groceries and was advised that management said they could not assist. I also have been dealing with extremely high utility bills every single month since they moved me into this apartment. I pay approx $250-390 a month just on electricity. I have spoken with management several times regarding this and nothing is ever done to fix the issue. Also the apartment that they moved me into is $400 more than my apartment previously so once again a single mom who is already struggling due to the high utility bills is being forced to move in 2 months.

    • Initial Complaint

      Date:07/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease ended at Wesley Trevento Apartment June 19, 2022 and I turned in the keys June 18, 2022. I moved out April 22, ****************************** the apartment was April 24, 2022. I was told the water **** is back dated two months so I wouldn't receive a deposit until mid August but I received the check July 1, 2022 $171.79 and it was short $218.21. My deposit should've been $390. I was charge $87.71 for gas when the gas was already taken care of with ***********. I was also charged $128.50 from May 1 - June 19 for water. Again I moved out April 22, **** so there wasn't any water used. I contacted the complex rental office and the manager *********************** couldn't understand the break down either and stated the charge for the utilities(gas and power) being turned off before I gave up the keys on June 19 is supposed to be $36 not $89.71. She also stated the last day the water showed usage was April 24, 2022 so she didn't understand the water **** fee. I was told to call corporate to have them adjust it and I called every number I could find with no results. At this point I just want a check for $218.21 which is the rest of my money so I can be done with this company. Attached is the final power and gas bills which I paid in full.

    • Initial Complaint

      Date:06/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 5.27.22, I WAS DELIVERED AN APARTMENT INFESTED WITH BITING GNATS AND ROACHES, PLUS THE LIVING ROOM CARPET HAVING A PUNGENT MALODOROUS ODOR AND THE MASTER BEDROOM CARPET WITH A STRONG ODOR OF SMOKE/MARIJUANA. THE ***** WERE ALSO DIRTY AND MOLD IN SEVERAL AREAS. DUE TO RELOCATING FROM NEW YORK AND HAVING SCHEDULED FURNITURE DELIVERY WITH DELIVERY WINDOW OF 7AM-10PM THE NEXT DAY, I HAD NO CHOICE BUT TO ACCEPT THE APARTMENT SINCE THE LEASING CONSULTANT STATED THAT THE ISSUES WOULD BE ADDRESSED URGENTLY.IT TOOK ONE WEEK BEFORE PEST CONTROL ARRIVED, AND EVEN MORE THAT 24 HOURS AFTER TREATMENT THE BITING GNATS PERSISTED. I HAVE USED SEVERAL CLEANING AGENTS TO GET THE STENCH OUT OF THE CARPETS WITHOUT SUCCESS AND TO DATE THE CARPETS ARE YET TO BE CLEANED AS PROMISDED BY MANAGEMENT. I NOW HAVE A PERSISTENT COUGH DUE TO THESE ENVIRONMENTAL HAZARDS. WITH A PREEXISTING RESPIRATORY CONDITION AND HAVING JUST RECOVERED FROM COVID-19 A WEEK PRIOR TO MOVING INTO THIS APARTMENT, MY HEALTH IS A RISK.I UNABLE TO COMFORTABLY STAY IN THIS APARTMENT WITHOUT CONSTANTLY BEING ATTACKED AND BITTEN BY GNATS, I AM UNABLE TO SLEEP WITHOUT BEING BITTEN, AND THE PUNGENT MALODOROUS STENCH FROM THE CARPET IS EQUALLY DISRUPTIVE.DESPITE NUMEROUS COMPLAINTS MANAGEMENT HAS TAKEN A VERY PASSIVE APPROACH AND HAS NOT DISPLAYED ANY URGENCY IN RESOLVING THESE SERIOUS HEALTH AND SAFETY ISSUES. I HAD TO WAIT ONE WHOLE WEEK FOR THE REGULAR SHCHEDULED PEST CONTROL APPOINTMENT INSTEAD OF HAVING AN EMERGENCY TREATMENT GIVEN THAT THE INFESTATION WAS PRESENT AT HAND-OVER.

    Euramex Management, Inc. is NOT a BBB Accredited Business.

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