Complaints

This profile includes complaints for TriBridge Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TriBridge Residential, LLC

  100 Peachtree St NW STE 1400 Atlanta, GA 30303-1910

• 

  TriBridge Residential, LLC

  100 Peachtree Street NW Suite 1400 ATLANTA, GA 30303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign any kind of paperwork stating that I would freely give up $350 after canceling my application. I was denied access to my funds and I want my money back. The company did not provide the solution or the resolution for me to lease or rent there, and I dont think I should be penalized for a application or Apartment that Im not living in

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an approved buy out (for early termination of my lease) and left the Tribridge property (*****************) in December 2023. The company is still attempting to charge for services, and will not delete the payment information I gave them despite repeated requests. They do not answer phone calls or emails.

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** and ******************* Three-month lease ****************************************************************** June 30, 2023 September 29, 2023 Lease agreement:Rent $2450 a month, plus $15 for water, $15 for sewer, $26 for trash, $25 for cable, $5 pest control.Not in lease but was told we owe $14 a month for management fee.Total rent of $2550 PAID:June 30 $2760.83 July rent July 31 $2575 August rent August 30 $2489.17 September rent for 29 days May 25 sign lease June 30 move in apartment July 5 gave notice to leasing office of intent to vacate with move to CCRC, was told of $2450 early move out fee September 1 notified that apartment was rented effective September 5. Had already paid $2489.17 for September rent.September 9 received letter outstanding balance $304.18 due by close of business September 21, 2023 September 11 mailed check to *********************** for $304.18 September 14 check for $304.18 deposited in The Lofts ************** Paid a total of $2793.36 in September when early move out fee is $2450, increase of $343.35 October 2 received credit collection letter saying payment of $304.18 was due August 5, 2023, obviously, incorrect as August rent was paid in office July 31.October 2 called The Lofts re collection letter, left voice mail, call not returned October 2 called Tribridge Residential, called two numbers, left voice mail, no calls returned October 2 called collection agency, was told account was settled on September 19. If this collection letter was correct, the collection due date should have been September 21 as in letter received on September 9.Other problems with renting apartment 115. During entire month of residence in July, roaches were in apartment. Called for pest control and first call took two weeks before pest control came to apartment. Called a second time and took another week for pest control to come. Roaches in silverware drawer and cosmetics drawer in kitchen and bathroom

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lived at the property for two years (10/2021-08/2023), and if I knew how underhanded this company is, I would have never moved here.I lived in a 1 bedroom unit, and took very good care of it during my two years there. Once I decided to move on to a much better property in the area, I gave them proper notice, and deep cleaned my unit as well as patched the few nail holes for the following items: (3) mirrors, (2) light wall shelf units, and (5) pieces of small/lightweight art. I patched and sanded down every little nail hole even though that was considered normal wear and tear.I was shocked to receive a final bill in excess of $600! They claimed they had to fill and sand over 50 nail holes (which is a blatant lie if you see the above list of hung items) and charged over $250 for it. They then charged me over $330 for carpet replacement. The only room with carpet was the bedroom and it was spotless.When I talked to the community manager Mellase ******, she stated the high traffic area in the bedroom were not as plush as the other sides so the tenant must pay to replace it. Apparently I was expected to levitate to my bed every evening for two years.Instead of actually following Georgia Landlord/Tenant laws, **************** tried to negotiate the price down on the carpet to $209 as if I was looking for a bargain. I tried to meditate the situation before bringing this to court, and they not only doubled-down on the charges but added an additional $40 for an alleged wall stain that was not added to the first statement sent on 8/8/2023. This leaves a grand total of $660 of fraudulent charges against me. They have a $200 deposit on file for me as well which I believe I am owed minus the final water bill statement of $88. This companys billing practices are predatory and unethical.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/2023, My rent went from $2185 to $2294. NO renovations, NO upgrades, NO rooftop deck, NO amenities, nothing improved. At the very same time, Tribridge was advertising $1950 rent for my exact unit. I lost my brother during many laborious email exchanges with TRIBRIDGE which were not only brutal, they ossified Tribridge's failure to its tenants and amplified disturbing patterns of indifference towards the suffering of others re its staff. I was essentially FORCED to move for unknown/refused to disclose, reasons. Discrimination? Probably. The weekend of 7/31, I was scheduled to move from 501 to 802 and was not given mail OR front door keys even after sending DAILY emails re keys. When keys Were finally available=ZERO mail keys. After a week of back and forth with management, on 8/8/23, my partner went to Tribridge for a face to face convo. A leasing staff person produced 2 "alleged" unverified mailbox keys for 802. The next day we discovered those keys did not open my mailbox. We made Tribridge aware asap, on or around 8/9 via email & in person. Almost daily thereafter we inquired re mail keys only to encounter ZERO staff onsite or, a temp staff who claimed ignorance every time we asked a question. We were told each day that the keys would be ready, to no avail. On or around Sunday, 8/13/2023 in the afternoon, I noticed my mailbox door Wide open and unlocked. I alerted management in WRITING, first thing 8/14. My partner spoke to them personally & was assured/promised by the onsite staff to expect keys AND a secure mailbox, by EOD 8/14. LIES. 8/16, NO MAIL ********* MAILBOX DOOR REMAINED OPEN FOR ALL TO SEE OR STEAL FOR SEVERAL DAYS. Tribridge=responsible financially AND psychologically. DISSMISSIVE, UNQUALIFIED STAFF MEMBERS ARE ILL-EQUIPPED FOR CUSTOMER SERVICE. MR. ****** (*****) ************, is the registered agent per the GA Sec.of State website. Perhaps HE will resolve things lower-level staff cannot?

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have resided at one of Tribridge's property "***************" between October 2021-August 2023, and prior to surrendering my keys to the property, I followed my lease agreement's guidance of how the apartment should be prior to the end of the lease. I deep cleaned my unit, and patched as well as sanded down small nail holes throughout where I had the following types of fixtures hung: Three mid-sized mirrors, 5 small pieces of artwork, two small wall shelves, and nail holes where curtains were hung. In addition to this I also cleaned and vacuumed the carpet (which was in great condition the entire time during my nearly two-year stay.On August 8th, 2023 I received an email from ******************** the property manager containing my move out statement. I was shocked to learn they charged me over $250 for "Sanding and painting over 50 holes". This is obviously a great exaggeration of the already filled and sanded nail holes within my unit. There was also a charge of $331.40 for "carpet replacement" which was surprising due to no damage being left on the carpet prior to my exit. When I called for clarification, **************** stated that they had to sand and prime the walls to paint which is the tenants responsibility, and the carpet in high traffic area wasn't as plush as the low traffic areas which means it needed to be replaced which is also the tenants responsibility.According to the Georgia Landlord-Tenant handbook, Page 14, Section 7: The landlord cannot keep the security deposit to cover normal wear and tear that occurs as a result of your using the property for its intended purpose. Normal wear and tear means the expected slight damages that happen over time from you and your family or guests ordinary use of the unit. Based on ******** own words, the carpet's condition falls within normal wear and tear. It is very clear that they are unethically attempting to make me pay for standard maintenance outside the bounds of my lease agreement which is ILLEGAL.

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** has failed to return my security deposit after several months. I have reached out to 3+ individuals on 3+ occasions to no avail. I am worried that the only way to recuperate my security deposit is through litigation, which I dont wish to do.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to file a formal complaint regarding the ongoing internet connectivity issue at my apartment complex. The property manager's inaction and lack of assistance in resolving this matter, along with ****** refusal to address the damages they caused, have caused significant disruptions to my work and personal life. I seek your intervention to address this issue promptly.Several months ago, during the initial installation attempt by ***** damages exceeding $100,000 were caused to the property. Despite the property management's efforts to hold **** accountable and seek compensation for the damages, **** has refused to take responsibility and pay for the repairs. Consequently, the property management has decided to prevent further fiber installation until the damages are resolved, leaving residents without a stable internet connection.I have expressed my concerns to the property manager on numerous occasions, emphasizing the urgency and importance of resolving this issue. However, both the property manager and **** have failed to take the necessary actions to rectify the situation. This lack of responsibility and accountability on the part of **** is unacceptable, as it disregards the rights and needs of the residents.I kindly request your immediate attention to this matter. It is crucial that you intervene to ensure that **** acknowledges the damages they caused and takes the necessary steps to provide compensation to the property management. This will allow for the completion of the fiber installation and provide residents with the reliable internet service they deserve.Thank you for your prompt consideration and assistance in resolving this ongoing problem. I trust that your intervention will facilitate a positive resolution that holds **** accountable and restores reliable internet connectivity for the residents.Sincerely,***************************

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my roommate *************** live in an apartment in the ************************ property in *******, **. We currently have a lease agreement for the year of 2022-2023 of $1,840.00. We went in-person to the front office to renew our lease, and were confirmed by the current TriBridge Office Manager ***** that we were set with a renewal for 2023-2024 for the rate of $1,840.00. We did not receive any additional information, but we assumed he had followed through since he was the designated Office Manager and no other contact options were available. Months later, we found out from other tenants ***** was fired from TriBridge, and that he had not fulfilled a lot of items he promised residents. We checked on our lease renewal on 5/30/2023, since leases are due by 6/30/2023, to find out that (1) I was not even listed on the lease (2) I did not have access to the portal to pay rent or view the lease agreement and (3) ***** did not input our lease renewal. The new Office Manager ******************* stated he would try to keep our agreed upon lease. We received an email on 5/31/2023 from Kain with an email attachment of the new renewal lease agreement, stating a rent increase to $1,969.00. The person mentioned on the renewal offer was ************************* from TriBridge Residential. We tried to contact the email on the official lease, and the email does not exist. We tried to call the number listed, and it was unreachable. We tried to contact the numbers listed on the BBB website for TriBridge, and all listed numbers were unavailable. We have not been able to contact ANY member of TriBridge other than the Office Managers, who are shown to be inconsistent and lying to tenants. This is a sign of bait and switch, as well as the TriBridge Residential company purposefully not giving tenants an opportunity to communicate with any member of their team. Since the previous TriBridge Office Manager was supposed to input our information and did not, we are extremely upset with this practice.

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May you see the attached document please and thank you. Separately, February 2022 warrant was inaccurately applied.