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Business Profile

Auto Auction

Online Impound Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to them to use a online auction to buy a vehicle at a local impound lot in ********. We used our credit card and it was supposed to have been reimbursed for $9.95 and it never was. This company has never respond to the 2 emails I sent them. Also the auction we where going to bid at was cash only which doesn't make sense why they charged us $9.95 for a credit to bid on the vehicles and then another $30 fee and then the cost of the vehicle as well. We would like a refund for the $9.95 and possibly more for the hassle because the wording on there website makes you think fast round means in person auction which we drove an hour and a half to get to the auction location and we couldn't even bid on the vehicles because it was online only we wanted to view the vehicle before we bought it as well and we couldn't even look at it. So this company has been a hassle ever since we tried to bid on the vehicles

    Business Response

    Date: 10/03/2022

    I'm not sure I understand ****************** D Rumpf  complaint, the website clearly identifies as an Online Auction as the name applies. OIA list a preview date before every auction date, nowhere do we say the auction in onsite.

    BBB you can review the website at www.onlineimpoundauctions.com  you will find at the top of the page a tab for buyers, this will take you a buyers video, on the home page we provide a buyers learn more tab. OIA did send an email offering a refund on the credit as a good business practice, he never replied until Oct 2,22 OIA believe his complaint is unfounded.

    1. How much does it cost to bid? 

    A. There is a $9.95 charge per auction.
    This fee is referred to as your bidder credit and is ONE PER AUCTION.
    Online Impound Auctions does not require you to pay per bid, or per car. $9.95 joins you to the auction where you can bid as much as you like.

    2. What is the Deposit/Hold that is required to join an auction?

    A. There is a credit hold that is also required to join an auction.

    This is a credit hold, not a deposit. No money is transferred from your credit card to us.
    Your hold will be released when
    You are not a high-bidder on any vehicle in he auction. Online impound releases the hold immediately following the auction close
    You are winning-bidder and you pay for your vehicle(s)
    Note, your bank may take additional time to process the release. 

     

     

    Customer Answer

    Date: 10/04/2022

     
    Complaint: 18148735

    I am rejecting this response because: the company did bill ** credit card for the auction and never refunded it. Also who in there right mind watches a video of how to use it I have dial up internet so there is no way for me to watch the video either. We just want our money back and will never use this company again that is why most impound lot use ***** to sell there vehicles and its more user friendly and there is no $9.95 fee either just a buyers premium which is common at auctions. 

    Sincerely,

    *************************

    Business Response

    Date: 10/19/2022

    Refund was issued on 10/19/22

    Customer Answer

    Date: 10/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Online Impound Auction is NOT a BBB Accredited Business.

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