ComplaintsforFIXD Automotive, Inc.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  July 6th 2024, I purchased a FIXED Sensor, and ONLY the Sensor.July 8th 2024, Hurricane ***** hit ********July 19th 2024, I was charged $99.99 for a premium subscription.Today, August 18th 2024, I am finally getting to reorganize finances and track banking information I DID NOT SIGN UP FOR THEIR PREMIUM SUBSCRIPTION. Signing the *** does not count as signing up for a premium account. You can not hide actual services in other legal documents. That is Illegal.When purchasing the **** OBD-II sensor, customers are automatically signed up for a premium account, and by signing something that mainly deals with the use of the sensor and is labeled the ***, you are also signing up that you agree to this erroneous premium subscription. We just went through a Hurricane down here in ******* at didn't have a lot of time to check to make sure companies aren't trying to cheat us. Just give me my money back, please. Just look at the volumes of history against this company on this very website.PLEASE JUST GIVE ME MY MONEY BACK. WHY ARE YOU LIKE THIS?

  Business response

  08/19/2024

  Hello,

  The agreement for the premium subscription is agreed to when it is added to the order, and the order is completed. After looking up your order, I can see that you had the subscription added to your cart when you checked out, which you can confirm by referring to your original order confirmation email. Since you are just outside of the 30-day money back guarantee, we have issued your a refund for your subscription and canceled it for you.

   

  Thanks,

  The FIXD Team 

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I canceled this service over two years ago. This $99.99 charge just showed up on my credit card. I would like a refund, because I haven't used this service in two years, or more.

  Business response

  08/14/2024

  Hello,

  A refund and cancellation have already been processed for your premium subscription. Please let us know if there is anything else that we can do for you.

   

  Thanks,

  The FIXD Team 

  Customer response

  08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There are other complaints very similar to this against FIXD AUTOMOTIVE. I recently purchased a sensor and was not disclosed that I would be charged $99.99 for some BS Premium subscription. This company has WRONGLY charged my card and I DEMAND a refund for all products and services immediately, including the $21.61 I spent for the sensor. I want a refund for both products, I do not wish to be in business with a company who wrongly scams their customers.

  Business response

  08/14/2024

  Hello,

  I am sorry for the confusion! What you provided is the shipping confirmation email. Since the premium subscription is a digital product that does not need to be shipped, it is not included in the list of items that are being shipped to you. I have attached your complete order confirmation, which we also emailed to you, that shows the premium subscription listed along with the billing details. 

  Since you are within our 30-Day money back guarantee, we have issued you a refund for the subscription and canceled it for you.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  June of 2020 I ordered the **** device. I canceled this in June 2021 when the fee was $69.99. Then on Saturday August 10, 2024 this company illegally and fraudulently charged my credit card $99.99!I have canceled the card via my credit union, I am filing a police report and action with the ** STATE Attorney General. This is theft, fraud, and unethical business practices! The BBB is littered with complaints regarding this. I guess it is time for a class action lawsuit.

  Business response

  08/13/2024

  Hello,

  The charge was for your subscription renewal. It looks like you have already been refunded and your subscription has been canceled. 

   

  Thanks,

  The FIXD Team 

  Customer response

  08/13/2024

   
  Complaint: 22134326
  
  I am rejecting this response because: 

  I cancelled this on June 28, 2021 when it was $69.99. You fraudulently reactivated my account without my permission or knowledge and then stole $99.99 from my credit card on August 1, 2024.

  This is theft, fraud, unethical and immoral in every sense of the word. I have filed a police report and a complaint with the Washington state Attorney General's office!
  
  Sincerely,
  
  ****************************************************

  Business response

  08/13/2024

  Hello,

  We do not have any cancellation records for this subscription. If the subscription was not billed in a previous year, then that was an error in our system. The subscription was still valid so the charge was processed. Since the subscription was no longer wanted, a refund has been processed and the subscription has been canceled.

   

  Thanks,
  The FIXD Team 

  Customer response

  08/13/2024

   
  Complaint: 22134326
  
  I am rejecting this response because:

  It has not been billed in over 3 years because I cancelled it! Also, one of your phone representatives even acknowledged this today, August 13, 2024! Then said well maybe I logged into the account, which I had not done until last night after you fraudulently charged me. I had not accessed the online account since 2021. So quit lying and stop scamming people!

  I challenged the June 28, 2021 charge as well as it charged after I had canceled it. Sorry, but bank and credit card statements DO NOT LIE!
  
  ****************************************************

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a device and was charged $99.99 for some premium service I did not want and was deceptively auto-enrolled in. This is the very definition of deceptive practices. I will be filing a dispute with PayPal and judging from the comments am not the only one!

  Business response

  08/12/2024

  Hello,

  I have attached a screenshot of your order confirmation page that shows the subscription was added to your order. In order to process orders, we require a billing agreement from the cardholder. Additionally, I can see that you were already able to cancel and issue yourself a refund using our self-service portal.

   

  Thanks,

  The FIXD Team 

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a Fixd obd Reader and they charged me for a $99.99 membership that was never discussed with me. I never approved this purchase and need a refund. I tried many ways to create acct to "cancel" but I never get "code" that are supposed to be sent to me to open app. I need a refund of the $99.99 thank you

  Business response

  08/12/2024

  Hello,

  I have attached a screenshot of your order confirmation page which shows that the subscription was added to your order. We require authorization of the billing agreement by the cardholder to process the order. Since you are within our 30-day money back guarantee, I have issued you a refund and canceled your subscription.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 9th, 2024 I was charged $99.99 out of nowhere. I signed up for nothing. I haven't had Fixd Premium in quite some time. I have no idea how this was even initiated. I don't have an online account with them that I'm aware of, I only ever used the app. There's nothing on my ****** subscriptions page indicating I'm subscribed to Fixd Premium either.I was able to get it to send me a cancellation link, which I followed. I only had to click "Cancel my subscription" 5 or 6 times. So I can "accidentally" sign up without even knowing it, but it takes 6 confirmations to cancel it? Come on Fixd, do better. I better get a refund post haste, because I can't afford to pay them $100 on a limited income.

  Business response

  08/12/2024

  Hello,

  It looks like the subscription was set to auto-renew, so you were charged for the new year. We have canceled your subscription and issued you a refund. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I keep getting charges from a company call "Fixed Automotive" for the amount of $99.99. I do not know what this company is and I've never signed up for anything with them that I know of. I am trying to get a hold of them to see why they keep charging me and when I dispute it on my bank account I have to get a new card and some how the charge comes up on the new account. From what I've seen online this company is doing this to a lot of people.

  Business response

  08/12/2024

  Hello,

  It looks like the subscription was started when you purchased our FIXD sensor. Since the billing was not successful, there is nothing for us to refund. I have canceled the subscription so you will not be charged again.

   

  Thanks,

  The FIXD Team 

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  07/22/2024 Purchased Fixd Automotive diagnostic tool online for $20.89. Site had an optional $99 subscription fee. I did not sign up for that fee. Nowhere did it say it was necessary or would be charged. I figured this was going to be necessary for the product and I emailed all the contacts on site to reverse $20,89 purchase. There was no response and purchase went thru. I found on the site "all sales were final". When I received the product it required signing up on a website to use and wanted a credit card to login. I read the service agreement and it said they would automatically charge any subscription fees. I did not enter credit card or complete registering for the site. I trashed the product and ate the $20 loss. My credit card was later charged $99 on 08/05/2024 using my CC from my original purchase. I called my credit card and had the $99 payment cancelled to Fixd automotive. I post this as a warning regarding this company and to report the fraudulent business practice.

  Business response

  08/12/2024

  Hello,

  Can you please provide additional information regarding your complaint? We have a 30-day money back guarantee on both the subscription and the sensor. The app is free, and a credit card is not required to sign up, so there seems to be some confusion regarding our product and app. 

  I do see that you signed up for the optional subscription when you purchased the sensor. I have attached a screenshot of your order confirmation. Since you are within the 30-days, the subscription has been canceled and a refund has been issued. 

   

  Thanks,

  The FIXD Team 

  Customer response

  08/12/2024

  I found the entire process a scam to force you into a $99 fee.
  The subscription fee was optional on the previous screen from what they had shown in their attach files.
  I did not accept that option. I do not recall any such default non-selected option as show on their graphic.
  Their site agreement for the website says they would have charged it there whether I selected it or not.
  I got my $99 back from my credit card and threw away their scam $20 product.
  Time and other customer feedback will tell if I am the only one that sees them as deceptive.
  My credit card company said they would block any additional charges from them for 5 years.
  Should they auto charge their annual subscription going forward.
  

  I have no further need for resolution or communication.
  
  

   

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i recently bought a FIXD sensor and NEVER subscribed to anything i dont even have the app set up I was just charged $99 for a premium subscription??? hello? i need this refunded immediately. I was not notified that I was going to be charged for any subscription.

  Business response

  08/08/2024

  Hello,

  I have attached a screenshot of your order confirmation. This was also emailed to you along with a separate subscription email with your billing details and a self-cancelation link. Your subscription has already been canceled since the charge for the first year could not be processed.

   

  Thanks,

  The FIXD Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩