Complaints

This profile includes complaints for FIXD Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FIXD Automotive, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FIXD Automotive, Inc.

  75 5th St NW Ste 2190 Atlanta, GA 30308-1036

• 

  FIXD Automotive, Inc.

  1720 Cumberland Point Dr SE STE 16 Marietta, GA 30067-9204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against FIXD Automotive, Inc. regarding an unauthorized charge of $99.99 made to my account after I had properly and timely canceled my subscription.Specifically, I canceled the **** subscription weeks prior to the renewal date, following the companys multi-step cancellation process. Despite completing the cancellation, **** proceeded to withdraw $99.99 from my account on June 2, 2025, for a renewal I neither wanted nor authorized. I immediately noticed the charge that same day (June 2)and contacted **** to inform them that I had already canceled the subscription and should not have been charged. Despite this prompt notification, **** has refused to issue a refund.I made a formal request to **** for a full refund, citing my legal rights under the *********************** Transfer Act (EFTA), Truth in Billing regulations, and relevant state consumer laws, but I have not received a satisfactory resolution.This companys practices including presenting numerous obstacles to cancellation and then proceeding to charge anyway appear to violate consumer protection statutes. I am respectfully requesting the BBB/FTC to investigate this matter and assist me in obtaining a full refund of $99.99, as well as reviewing whether ****s cancellation and billing practices meet lawful standards.Thank you for your attention to this matter. I look forward to your assistance in holding this company accountable and resolving this complaint.

  Business Response

  Date: 06/04/2025

  Hello,

  Our records indicate that you did not cancel the subscription using our self-cancelation portal, and you did not reach out to our support team to cancel it either. We have made an exception to our refund policy and issue a refund for your subscription renewal. Your subscription has been terminated and you will not be billed again, nor will you have access to the premium features moving forward. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me for $99 for a premium subscription when I never even activated the trial subscription

  Business Response

  Date: 06/03/2025

  Hello,

  Your subscription was activated when you subscribed. We sent the details of the subscription via email including the charge and the charge date. We also provided instructions on how to cancel the subscription.

  We have canceled and issued a refund for the subscription on your behalf. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad for FIXD on social media and ordered it for $19.99 on March 2nd, and when I saw that they were going to charge me for a subscription, I wrote to them to cancel it on March 6th, well within the 7 day trial period. I continued to receive emails telling me how great they were but not how to cancel the subscription. On March 23rd, they charged my credit card company $99.99. I did not authorize this charge and feel that they are operating a scam operation. I never could even get the device to work, so it was all a waste of money. Please help me get my $99.99 refunded. Thank you!

  Business Response

  Date: 06/03/2025

  Hello,

  We received your email and responded the same day with a link to manage your subscription, but we never heard back from you indicating you had any additional questions. Since you were not able to resolve your issue using the self cancellation link, I have gone ahead and issued a refund and canceled the subscription on your behalf.

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a free trial through fixd on my iPhone. It said I have 7 days to cancel and I canceled on day 5, I have the cancelled date through my iPhone . They still charged the ***** yearly plan. I reached out to them many times trying to rectify this but they just keep sending me to a how to cancel page. I feel that my 10 emails was enough to explain the situation and should have gotten a resolution but it has ******* can see that I cancelled and was asking for a refund well within my 7 day trial period the screenshots

  Business Response

  Date: 06/03/2025

  Hello,

  I am so sorry for the confusion! Based on our records associated with your email, the subscription in question was placed through the Apple App Store. Because of this, you need to submit your refund request through ***** since they handle billing for subscription place through them. Please review the attached link from Apple that walks you through how to receive a refund for subscription placed through them:

  **************************************

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the fixed for $50 thinking this will do as I say and review the problem but they did not tell you in order for it to work properly you have to pay an additional $100 which I feel is a fraud

  Business Response

  Date: 05/29/2025

  Hello,

  I am sorry for the confusion! The sensor works as advertised without the optional premium subscription. The premium subscription does give you access to additional features, but all of the following features are free to use with the purchase of the sensor:
  -Vehicle scanning

  -Diagnostic reports

  -Live engine diagnostics

  -Maintenance guidelines

  -Reapair shop finder and scheduling

  -Recall alerts

  Since the sensor is functional, and your order was placed on 1/20/25 and therefore outside of our 30-day refund window, we are will not be issuing a refund for the sensor.

  Thank you for your understanding.

  The FIXD Team 

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I saw a charge on my ccard FOR $99.99 for An annual **** Subscription I never agreed to purchase. I had purchased the **** plug a year ago and it worked fine. Fast forward a year later and I see this charge for $99.99 for some sort subscription I called **** to cancel any subscription that existed and told them I wanted a refund. They said they will refund me $50 and I can still use the service for another year. I told them to cancel the entire service/subscription because I never used it or will never use it. I will dispute the charges with my credit card company but dont expect this will do much. After doing some research online I see many more people have been scammed by this company/ product. DONT BUY THIS PRODUCT ITS A TOTAL SCAM!

  Business Response

  Date: 05/28/2025

  Hello,

  As your screenshot shows, you agreed to a yearly premium subscription which means each year you will be billed for continued access until the subscription is canceled. Our records show that the subscription was not canceled prior to the renewal date, despite us emailing you regarding the renewal.

  Additionally, our records show that one of our support agents has already processed your refund request and canceled your subscription so you will not be charge again in the future.

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a FIXD sensor on May 13, 2025, and agreed to pay $19.99 plus tax, totaling $21.39. Nothing was said about a subscription annually of $99.99. As of this evening, looking over my finances I saw this company was charging my credit card . I then e-mailed said company to cancel a subscription that I did not subscribe to after over 40 (forty) emails back and forth of the same thing I have now decided to contact you to see if anything can be done about this situation, and I would also like others to know about this underhanded scam Sincerely ***** S *** ******************** **************

  Business Response

  Date: 05/28/2025

  Hello,

  I have attached your order confirmation page that details the subscription billing terms that you agreed to when you checked out. We also sent this via email, along with a separate email that was only about your premium subscription, the free trial terms, and the billing date. We also included instructions on how to cancel your subscription yourself within the free trial to avoid being charged at the end for the 14-day period. 

  As for the support tickets that were created- 13 individual tickets were created in less than 24 hours starting yesterday afternoon. What this means is that instead of our support agents working to resolve your issue in the most efficient way possible, they had to spend the time sorting through each different email to see what responses you gave in each different ticket. This slow down is exactly why we have a disclaimer that says: "Please note that submitting multiple requests can slow down response time. If you're following up on a previous request, please do so by replying to this email." This note was very clearly ignored. 

  Regardless, I see that we resolved your issue in less day as your refund has already been processed and your subscription has been canceled. 

   

  Thanks,

  The FIXD Team 

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I return the items within 30 days of purchase (2 items), received by the company on May 12, and have not received a refund. I a getting the run around with all these hoops to jump through that are dead ends leading back to the original page to request subscription cancellation also. I just want my refund for the items I returned.

  Business Response

  Date: 05/27/2025

  Hello,

  I am sorry for the delays. Once the return gets to our warehouse, our team does have to process the return before issuing a refund. It appears that has been completed and a refund for the sensor and for the subscription has been issued in full.

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/25 I ordered a product from this company. They took the money and sent me a order number. After 2 weeks I contacted *** and **** Both have a label created but never received anything to ship. I contacted fixed repeatedly and saved all emails. I was told by 3 different agents it would be fixed. I was sent a new shipping number for both *** and **** After a week I called both and was told the exact same thing. They created a new shipping label but never received anything to be shipped.

  Business Response

  Date: 05/21/2025

  Hello,

  We are very sorry about the shipping issues. It has come to our attention that some orders that were shipped out on May 5, were lost before arriving to the *** distribution center. Your new shipment is still progressing and the tracking indicates that it will be delivered on May 24 (*** Tracking: 420604359261290376128304052734). 

  We are very sorry for the delays. We have issued you a full refund  for your order and you can keep the sensor on us. Please let us know if you have any other issues or concerns. 

   

  Thanks,

  The FIXD Team 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Fixd OBD2 scanner join the app I put the scanner in my car one on the app and it worked OK so then I want to one of my other cars and when I signed on the app, my name was changed to a *** ******* so I changed it back to ***** ******** from then on theyve been trying to charge me 99 dollars per week to my credit card company which thank God. They caught it and asked me if it was something I charged and I said no so they talk to me through turning my card off told me to contact the fixd company. Every phone number Ive tried send me to a email and when I contact them, they send me to a link telling me how to cancel it while the link sends me into my phone subscriptionwhich I dont have their subscription so its not listed in there and when I tell them that and sent them a picture showing they just me another link telling me to go to the same place in the 1st picture that that I attached as you can see, I dont have their subscription the but it doesnt stop them from trying to charge me every week the 2nd picture is how many times Ive asked them to please go into your computer and take me out. Send them pictures showing I do not have their subscription. They send me back a link giving me directions right back to my subscriptions in my phone again. The third picture is me on the app showing I donot have a premium service or it would be checked green, but it does not stop them from trying to charge me for all of this when I came on the app and it called me by the name *** *******, so I went back and changed it to the correct name. I just want them to stop trying to charge me for a subscription so I can turn my credit card back on and not have to disputecharges from a company. I want nothing to do with anymore. theres all three pictures showing. I do not have their subscription how many times Ive contacted them and they sent me a link taking me to my phone subscription and 4th pic is proof they keep trying to charge me for it

  Business Response

  Date: 05/21/2025

  Hello,

  For our phone support, simply press the number listed in our message to get a hold of an agent. As for our email support, we have an automated message that allows customers to use our self service option instead of waiting for an agent reply. In the email in big bold letters we say "If this email does not answer your question or resolve your problem, please respond directly to this email and an agent will assist you." Instead of responding directly to the email, you created 6 new tickets in less than 24 hours. This means instead of continuing your ticket with an agent and receiving an expeditious response, you started a new chain that received the self service email.

  As for your subscription, which is under the name "***** (***) ********", it has been canceled and your card will no longer be charged. Additionally, please see that attached order confirmation page, which shows the subscription was added to the order under the name and address that matches the information provided in the complaint. 

   

  Thanks,

  The FIXD Team 

   

   

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory  about them ever answering the phone,Ive looked every phone number they had up and it all sends you to automated recording sending you to  ***** anyway thank you very much. I appreciate all your help.
  
  ***** ********