ComplaintsforSmartBackgroundChecks.com

Background Checks

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Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Without my consent they have my private information posted online. I want them to remove all info associated with me.
Business response
07/17/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Smart background check posted all my personal identifiable information in the internet without my knowledge and I'm at financial and other risks and need the help of BBB.
Business response
06/18/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************

If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Regards,
SmartBackgroundChecks.com

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
06/24/2024
Good Afternoon,
Thank you for helping me remove my PII from SmartBackgroundChecks. The process to remove it is complete, but they will be responsible for exposing my personal information without my consent.
Thank you again
Initial Complaint
06/14/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found my personal information public online without my consent putting me at risk of exposure to anyone capable of harming me. Smart background has published viral information about me opening cyber security threat concern to my person. I had requested my info to be removed from their site, but with no avail. This business is putting peoples life in jeopardy and needs to be taken out of the internet
Business response
06/14/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
06/14/2024
This is the *** in question:
www.smartbackgroundchecks.com/people/koffi-bazonga#google_vignette,
i had submitted a request before through smartbackground check portal, and had initially received a note that it would take 3 days, t has been 10 days now
Business response
06/18/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
06/18/2024
I do not understand the process of taking off my personal information off of "Smartbackgroundchecks" and its affiliates platform; this business has poor ethics, there is no way you can be running people's background check and making it available to anyone on the internet, what kind of shady business is this? Now, i have to wait for them to verify that I am myself for them to remove my address, cell number, date of birth, and everything else from their site. Who authorized this business to make my personal information public to the whole world to begin with?
Business response
06/21/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today while reviewing my presence on the internet I found this listing: ********************************************************************************** They are selling information for which I did not provide permission. In addition there are so many errors in the information, including address, email addresses, telephone numbers, relationships, and associations for me to list. I have no idea what erroneous information lies beneath their paywall. I request immediate removal of my information from this website.
Business response
05/24/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My personal information has been posted on this website without authorization. My phone number, my familys phone numbers, address, email, employer and job title are all published without my consent.I followed the process to have this information removed but they are intentionally not processing the request. If I do not have this information removed immediately from this website, I will be contacting a lawyer since this is a safety concern.URL: **************************************************************************************
Business response
05/08/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/08/2024

Complaint: 21675242

I am rejecting this response because I would like to wait 5 business days to ensure my information has thoroughly been removed from their website.

Sincerely,

*******************************
Business response
05/09/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/09/2024

Complaint: 21675242

I am rejecting this response because my URL was provided in my initial complaint. All information has been provided to them and they are still delaying from the removal of my data from the website: **************************************************************************************

Sincerely,

*******************************
Initial Complaint
05/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
No transaction, I found online, by my antivirus protection that my information was sold by a data broker. In Smartbackgroundsdhecks.com I saw another woman with the same name and age who lives in ********. I live in *****, ** and do not want to be listed in this app program. I do not wish my information to be on this website as per as is my right by the Delete Act (CA SB-362).
Business response
05/02/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'Open Free Background Report' on your search result to see the yellow 'Remove' button.
*****************************************

If you are a California resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************

Regards,
SmartBackgroundChecks.com

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My personal information is on smartbackgroundchecks.com without my consent. I'd want it to be removed inmediatelly. However, the webpage gives false information how to have it removed. It says to "navigate to your records using the search features. When you find your record there will be a gold button that looks like" to remove the information. I did as it was instructed, however, it was false. There is NO button to allow you to remove information. I want my information to be deleted immediately, as is my right by the Delete Act (CA SB-362).
Business response
04/09/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
03/11/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** notified me that they were publishing my private information online. When I put in a request to remove the information the website continues to error across several devices and multiple different web connections. I want my information removed.
Business response
03/26/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
03/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not sure how long my information has been on this Web site I only found out about it because I signed up with life lock & they informed me. I have tried to get my info removed I was told to follow a link which I did and all this site wanted was all my info plus my credit card info{which I did not supply} I emailed them back gave them my name age & location and told them that I wasn't going to give my credit card info to the link and that the info I provided in the email was enough as I have never opened an account with smart background checks so I don't have a password. I have not heard any thing back.
Business response
03/26/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to **************.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Happy
Initial Complaint
03/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am performed the smartbackgroundchecks.com optout process many times over the past two (2) weeks, but my information is still displaying at the following:***********************************************************************************
Business response
03/26/2024
Hello,

Your listing has now been removed.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
SmartBackgroundChecks Customer Support

NOTE: SmartBackgroundChecks is dedicated to helping you find people and learn more about them in a safe and responsible manner. SmartBackgroundChecks is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

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