We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Breakfast

Cinnabon Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Breakfast.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I was eating my cinnamon roll I found one long Piece of blonde hair on the corner of my cinnamon roll. I ignored it and tried to continue eating it only to find another price inside the cinnamon roll. All I wanted was to enjoy my 6$ cinnamon roll.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Cinnabons online and the product wasnt at the store they want more money. I wasnt gonna pay double for the Cinnabons so I called cancel the order and they charge my account anyway and its been two months now they will not refund me the money they said. 29.10$

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a 6 pack of cinnabons n 6 icings. Door dash delivered them ard *****pm n they were hard(stall) that I could not even cut them qith a knife. I called the store the next morning an spoke to ****** explained the situation to her, she was very rude n did not want to hear anything. The bill was $48+ an was told she cud not refund my money to call doordash. I asked for a manager n was told she was Not in yet n would call me when she arrived, her name was ****, that was last ******** still haven't received a ******* way to run a business. I also sent an email n have Not heard anything yet.

  • Initial Complaint

    Date:10/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One October 19th we stopped at the *********************** in ************ around 6:30 pm on our way home from vacation. We stopped at the cinnabon that is connected to ***********. We stood there for a couple minutes waiting for an employee. Finally I asked a *********** employee for help. He spoke with his Superior and advised us that the cinnabon was closed. Clearly they weren't closed but we went ahead and walked away. Shortly after, a girl appeared behind the register so we went back. They didn't have any regular cinnabons so we ended up ordering a four pack that was sitting on the display. The cinnabons did not look normal but since it was all they had I went ahead and purchased. It was approximately $22. We were not offered a receipt. When we got home to eat it, I realized they had expired on October 17th. I have tried to contact cinnabon corporate on October 20th, October 24th, and October 31st. No one answers the phone and no one responds. Not only is this awful customer service but the fact that they are selling expired food is a safety concern. I would like my money back and an apology. Photographs can be provided upon request. For some reason the photograph is larger than the limit.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my issue is this place is charging tax for food rather you purchase it online or in store....i made a purchase and they are located in the mall and when i purchased i was charged tax and the mall was closing and i was not eating in

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on the Cinnabon website for delivery. I received an email indicating that my delivery was cancelled. I called the store and was told that the store didn't offer delivery. I had previously ordered from the website multiple times with the purchase being successfully delivered. Then I was told they use a 3rd party for delivery and I would have to contact them. I contacted them and they said I would have to contact Cinnabon. I keep calling and speaking to different people and kept getting the run around. No one wants to refund me for the order I never received.

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 10/25/23, 29.99...staff tried selling me 10hr old buns, the ones in case were supposedly fresher yet no icing, was told by employee that icing cost extra, when I opened box after 1 hr trip home, purchased from ***************** location, sales staff rude especially when i refused the the rolls that were stale, not risen and disgusting, contacted ***************************** the mgr of the location, she assured me she would send host coupons to be used at the store we exchanged phone numbers and gave her my address, have yet to see a refund or coupon, tried contacting cinnabon directly...no response etc

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at ************ in **** at your Cinnabon store I wanted a six pack of fresh Cinnabons that were $30 and some change the manager said no you have to take day off for that price on your sign it says nothing on there about taking day-old your day old look like it was week old if youre gonna sell something thats all that have a sign if not I shouldve got fresh for $30 , just happen about 7 PM so that stuff that was supposed to be day old was really old so how can I tell how old it really is and I dont Watch them again there was no sign saying I had to take day-old for $30 what is the problem I can read very well Im 70 years old and well educated thank you very much for your time ***********************

  • Initial Complaint

    Date:12/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21, 2023 an order was placed for 2 orders of cinnamon rolls from the Cinnabon at the Outlet Mall in ***********, ********. When I arrived to pick up my order I was told that the cinnamon rolls had not even been put in the oven. I asked how long it would be and was told about 30 min. I returned after 45 minutes only to be told that my order was still not ready. The employee at the register who informed me twice that my order was not ready acted as though he thought the situation was funny. I then asked to speak to the manager. When I tried to explain to him the situation all I got was a blank stare. At no time was I offered an apology. And at no time was I rude to either of those employees. When I asked for a refund I was told that I would have to contact customer service which I did. The third time I called customer service I was informed that they were not going to do anything as their employees claimed that I had cursed at them. The bottom line is that I paid for cinnamon rolls but never got them. I had to leave the store because the employees were rude and kept telling me that my order was not ready. I waited a good 45 minutes for my order. I just want a refund as I paid for a product that I never received.The order #: *****************

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday Sept 30,2023 I stopped at Cinnabon at *************** Mall, *************************************************************************** and purchase 4 large cinnabons n 5 cups of icing. When I returned home and was going to have them for dessert to my surprise they were stale and hard and the icing as well. I called the corporate number and all I got was a recording to leave a message which I did and NO one has called me back. Been ***** for a week now.

Cinnabon Headquarters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.