Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,797 total complaints in the last 3 years.
- 3,621 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
am trying to close my mortgage loan, and an alleged judgment showed up against me preventing me from doing so until I get it straightened out. I have been dealing with this for approximately a month. The debt is ********/Home Depot. I have contacted *************************** (the attorney on record), ********, Home Depot, and ****** ***** (whom I was referred to by ********. Everyone I have spoken with has said they have no file or information. I have made multiple calls and attempts and get the same response every time. I cannot close my mortgage loan on the house for my children and myself until this is handled. If there is a valid debt I would like to settle it and get it taken care of, released with the Wagoner County Courthouse, and a letter mailed to me showing it has been taken care of. If there is not or if no one can prove validity then I would like this judgement to be released with the Wagoner County Courthouse, taken off of my name, and a letter mailed to me showing it is not valid. This is holding up closing on my mortgage loan, and I've done nothing but try to handle the situation. I have been met with no help and rudeness for no reason. I pray that I can get some help and justice on this
Business Response
Date: 03/25/2025
3/25/2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ***** ******* /BBB Complaint # ********
Dear Mrs. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I sincerely apologize for any inconvenience you may have experienced with the Home Depot Consumer Credit Card.
Please note that Citibank (************), N.A. is the financial institution managing both consumer and commercial credit accounts for Home **********************. As a result, we have forwarded your complaint to ******** for further review. Once their investigation is complete, ******** will contact you directly within 15 business days.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* ******
The Home Depot ************** Executive Escalations Team
Case: 38176299Customer Answer
Date: 03/25/2025
Complaint: 23113008
I am rejecting this response because:
I am awaiting the response of the other company that it was forwarded to.
Sincerely,
***** *******Business Response
Date: 03/26/2025
As previously stated:
Additionally: Home Depot's case will remain open until we receive a response from Citi
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ***** ******* /BBB Complaint # ********
Dear Mrs. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I sincerely apologize for any inconvenience you may have experienced with the Home Depot Consumer Credit Card.
Please note that ******** (************), N.A. is the financial institution managing both consumer and commercial credit accounts for Home **********************. As a result, we have forwarded your complaint to ******** for further review. Once their investigation is complete, ******** will contact you directly within 15 business days.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* ******
The Home Depot ************** Executive Escalations Team
Case: 38176299Customer Answer
Date: 03/26/2025
Complaint: 23113008
I am rejecting this response because:
I understand what you have stated. I will leave my case open until the issue is resolved.
Sincerely,
***** *******Initial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 22nd, I purchased What I thought was 2 4 step stair stringers but discovered they were 5 step stringers. I purchased an additional ******** on the 23rd of March. Thats when I discovered they were the wrong stringers. I took all 3 back for refund. Only refunded me for two. I asked cashier twice did she give me my refund. She could not resolve the issue. Ive been a Home Depot customer of over 30 years and need resolutionBusiness Response
Date: 03/26/2025
March 26th, 2025
Attn: ***************************************************** Specialist
Better Business Bureau
Serving *************, ****** & **********************;
*************************;
***********, Suite 900
**********************;
RE: ****** ******* /BBB Complaint # ********
Dear Mrs. *****,
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience the customer may have experienced regarding their purchase with our company.
The Home Depot has thoroughly reviewed this case and communicated with all parties involved. We collaborated with store leadership to ensure that the remaining refund was processed promptly. As of the morning of March 26th, 2025, we received confirmation that the refund has been issued. Additionally, we extended a gesture of goodwill to address the inconvenience experienced during the initial visit to the store
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* ******
The Home Depot ************** Executive Escalations Team
Case: 38164697Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:03/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Aunt bought me 2 bathroom faucets not realizing mine have to be wideset. I returned one no problem but when I went back with the other the system said no. The item is still being sold there and the first faucet is the only thing I've ever returned without a receipt.Business Response
Date: 03/23/2025
March 23, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ******** ******* BBB Case # ********
*************** ******,
We acknowledge the receipt of the *************** Consumer # ********On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot, Called and apologized to the customer for their experience. Explained the return was denied due to system limits on receiptless returns and, as a one-time courtesy,offered an e-gift card for the replacement faucet. Also, advised them on tracking future purchases using a ************************** or a Pro Xtra account.
With that being said, The Home Depot has addressed our customers complaint.
Its **********************'s goal to satisfy all of our customers with the products and ******************** that we provide.The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
******* *****
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF# ********Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I'd like to note that I'd only had one return without receipt prior in my entire life, so it's odd a second one would be too many.
But I was compensated via e gift card, which I appreciate.
Sincerely,
******** *******Initial Complaint
Date:03/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a digital gift card ********* for my Dads birthday present. It was supposed to be sent to his email address. Tonight (March 21st) I am contacting customer support for the 4th time about this gift card and issues were having. My Dad only received one email and the gift card was deactivated in that email. I requested a refund so I could just go buy the gift card in person and they denied my request for a refund because its a digital gift card. Its all just been very frustrating. I have spent so much time talking to customer support about this issue and nothing is being resolved.Business Response
Date: 03/23/2025
March 23, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ****** ******* BBB Case # ********
*************** ******,
We acknowledge the receipt of the *************** Consumer # ********On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot, After Partnering with the Online Resolutions Team,stated that Ms. ******* contacted us about reactivating her father's 03/02/2025 gift card. We advised that deactivated cards cannot be reactivated, but confirmed a replacement eGift Card was emailed to her on 03/22/25. She was asked to allow 24 hours for delivery and to reach out if further assistance is needed.
With that being said, The Home Depot has addressed our customers complaint.
Its **********************'s goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers'patronage and looks forward to servicing their future home improvement needs.Please contact me should you have any additional questions or concerns.
Sincerely,
******* *****
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: *********************
F: ************
SF# *******Customer Answer
Date: 03/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband, ***** ***** has been an employee since Oct 2022. He was fired today 3/19/2025. He is a retired vet. In the first year he was in lumber part time, he did most of the work. They had hired a lady and she did absolutely nothing. She finally was allowed to get her forklift license even after she told many in the store that she was on some major anti depressant meds. **** was left to do most of lumber by himself. My husband was in danger. I tried to speak to the *******s about the safety of my husband BUT NOT ONE MANAGER CALLED ME BACK and in fact there are almost no *******s on the floor on any day after Wednesday except *******. The rest of them are NO WHERE TO BE FOUND AND MANY AREN'T AT THE STORE.There are at least 4 girls up by the customer ********************** desk and today alone, four calls over the intercom were made to have anyone come help someone on two different aisles. NO one responded except my husband.**** moved up to full time in lumber then went to full time in mill works. He is always the one people ask questions to, including the employees. They wouldn't allow that so **** went back to part time and ask them to only schedule him on two weekends each month. Two weeks ago I won a 5 star trip in my business. **** was on the schedule and asked if he could take vacation days (it was 4 days total) They said no. He was called into the office by an asst. ******* ******* who by the way is the only one who really works at this store besides my husband and ******. They are never on the floor. ******* on several occasions has pulled **** off of the floor to go with him to pick up tile and do dishwasher installations with him. Why??? Because **** is the only one in the store that knows how to do this. THIS STORE IS AN ABSOLUTE NIGHTMARE, HIRING MANAGEMENT WHO CERTAINLY DON'T NEED TO BE IN MANAGEMENT AND evidently had already spoken about this to other employees about **** being fired and who they were going to replace him with BEFORE HE WAS FIRED.Business Response
Date: 03/20/2025
March 20, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
Re: ***** *****/ BBB Case ID #********
Dear Ms. **************** acknowledge the receipt of the BBB Case ID #********. On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his employment with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. We have documented the comments and concerns at the corporate level, and we have escalated his complaint to our Corporate ************************** for review and a response. The HR team will contact Mr. ****** accordingly as it relates to this matter.
With that being said, we are in the process of addressing our customers complaint.
Please know that The Home Depots goal is to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Sincerely,
Mrs. ***** ******
The Home Depot - Store Support Center
Executive Escalations, Customer Solutions Team
Phone: ************************
Fax: ************
SF case 38144083Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order online for delivery from ****** location I never received all items and was told it would be refunded and still hasntBusiness Response
Date: 03/20/2025
March 20, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
************************************************
*****************
RE: ****** Wilson / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with the delivery refund that experienced online refund processing issues.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by our Online Executive Escalations the agent apologized for the issues and delays and contacted the local store to assist with completing the refund. That refund was processed today.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
******* Head
The Home Depot
Executive Escalations
Customer Solution Team
*************************
Monday-Friday 8AM 5PM EST
Reference Number: 38137124Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you I did receive the refund this morning.
Sincerely,
****** ******Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a grill from the **********, ** store on sat March 15th, had the grill delivered, on Monday the 17th. Upon delivery the grill box was badly damaged and the contents was also severely damaged. HD, will come and pick the grill up, but will not bring an exchange until the grill is back at the store. PLUS there is a 10 day waiting period to get my money back. From a customer POV this is ridiculous! If I have to wait 10 days for my money back, and then place another order? I wont be shopping at Home Depot any longer. The common sense and efficient thing to do is bring a replacement for the item that's damaged. Hind sight is 20/20 and I wont be making this mistake happen. Also your store manager (becca) ****** NOT be in the position she's in. Zero customer ********************** and ZERO help. Also, I called your corporate Customer ********************** line 3 times, to try and get an individual who speaks ENGLISH and understands what Americans are saying in sentences. THIS is very important, and is unfortunately not happening.Business Response
Date: 03/20/2025
March 20, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: **** *****/ BBB Case #: 23081639
Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23081639.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The Assistant Store Manager contacted the customer and arranged the exchange of the old and new grill. The customer confirmed the delivery of the new grill via phone on today, March 20th.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My grass seed cost me with the tax almost $60 per bag. It's almost time to plant. I opened up the bag and found mold and fungus on the grass seed which is inappropriate. Don't want grass seed this deteriorated. Home Depot after 37 days and that's how long it took me to take the grass seed back, would not accept back! This is highly unacceptable. I want my grass seed replaced immediately because I have a project shortly. I've been to the store of argue with the store and this is going nowhere. Please help me get my two bags replaced that cost me approximately $130 with the tax.Business Response
Date: 03/19/2025
March 19, 2025
Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: **** ******/ BBB Case #: 23081092
Dear Ms. **************** acknowledge the receipt of the BBB Case #: 23081092.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. The customer was provided a $130 e-gift card for the grass seed as a one-time accommodation.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********Initial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Washing Machine, model WTW5057LW, from Home Depot on January 27, 2025, for $1,568.00. The appliance functioned properly for only a few days before malfunctioning within the first week. By the second week, it was completely non-functional.When I contacted Home Depot for a return or exchange, they refused, citing their 48-hour return policy for major appliances. However, since the appliance did not fail within that window, this policy is unreasonable. Home Depot redirected me to the manufacturer, despite the fact that I purchased this item from Home Depot, not the manufacturer.The manufacturer inspected the unit and confirmed it is defective, requiring multiple repairs, including backordered parts. This means I am without a working appliance indefinitely, despite paying in ******* resolve this, I escalated to Citi (Home Depot Credit Card Services) on February 26, 2025, filing a dispute due to Home Depots refusal to provide a timely resolution. **** informed me their investigation could take up to 90 days, which is unreasonable for a product that should have worked properly upon delivery.I then escalated to Home Depot Corporate, which responded that it could take until March 16, 2025, to resolve. This extended delay is unacceptable, as I am still being charged for a non-functional appliance.Additionally, a Home Depot representative visited my home, inspected the unit, and confirmed it is broken. However, I have still not received a replacement or refund.I request a full refund or immediate replacement of the defective appliance. It is unacceptable for Home Depot to refuse a return, ignore consumer protections, and force me into extended manufacturer repairs instead of providing a prompt resolution. Home Depot must take responsibility and resolve this issue immediately.Business Response
Date: 03/18/2025
March 18, 2025
Sent Via Email
Attn: ********************************** Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ****** *****/BBB Case #********
Dear Ms. **************** acknowledge the receipt of the BBB Case #********.
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding his hardwood flooring purchase with our company.
The Home Depot has reviewed this case and offers the following resolution. Our Online Executive Escalation Specialist **** ******** advised he reached out to customer on 3/17/25 to let them know we will be their primary point of contact for the resolution of their issue. They prefer to communicate by phone at ************. Their preferred email address is ********************* An email was sent to Whirlpool to escalate our customer's request for a replacement of their defective washing machine under the one-year warranty. A Whirlpool service technician has confirmed that the unit is defective. We also emailed the Home Delivery Executive Response Team (HDERT) to request an update on the status of Chargeback Case ******** opened by *****. Customer's refund was approved by **********
On 3/18/25, **** reached out to customer to advise ********* approved the refund for their washing machine (RGA *********). Refund was processed in the amount $756.25 and customer was advised their refund will be credited back to their method of payment in three to five business days. We also emailed them a copy of the refund receipt. Customer was also advised thier case would be closed due to no further assistance being needed.
If any further assistance is needed, please contact **** ******** at *************************.
With that being said, The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
Mrs. ***** ******
The Home Depot - Store Support Center
Executive Escalations, Customer Solutions Team
SF case number ********Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a TuffShed through Home Depot in November 2024. They build the shed and left it soaking wet, on January 05th. It grew mold immediately. I contacted them, I wrote this in the warranty, I finally got a call from HD (March 14th) and they say they won't take the shed back. They offer me possibly $300 to $400 back , which is less than the monthly payments I've made so far, and I have not been able to use. Tuffshed came to see the shed twice, treated it for mold once, which kept growing. I don't know why HD representative does not believe this is actually mold, based on the images I sent in January. I would like advice, I would like a bigger refund (I asked for 50% discount), or the shed removed. Do I have the right to this?Business Response
Date: 03/19/2025
March 19th, 2025
Attn: Ms. ****** *****
Customer Experience Specialist?
**********************?
Serving *************, ****** & *****************?
************************************************************************************?
**********************;
RE: ******* Cross /?BBB Case# ********
Dear Ms. **************** acknowledge the receipt of the BBB Case# ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced while shopping with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns.
The Installation Management has confirmed they have reached a resolution with the Customer. The Customer will be compensated and her full warranty will remain.
With that being said, The Home Depot has addressed our customers complaint.
Please know that it is The Home Depots goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.?
Sincerely,
******** Robinson
The Home Depot - Customer Care
Resolutions Expediter- Executive Escalations
Contact:************************
Where Customer's Come First!
Case# ********
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