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          Rushmypassport.com has 1 locations, listed below.

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            Business ProfileRushmypassport.com

            Business Forms and Systems

            Contact Information

            3555 Lenox Rd NE Ste 750

            Atlanta, GA 30326

            Visit Website
            Email this Business
            (770) 709-3268

            Customer Reviews

            1.35/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            78 complaints closed in last 3 years

            78 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3555 Lenox Rd NE Ste 750, Atlanta, GA 30326
            Email this Business
            BBB File Opened:
            9/15/2022
            Business Management
            • Mr. Philip Thomas, VP, Consumer and Corporate Operations
            Contact Information

            Principal

            • Mr. Philip Thomas, VP, Consumer and Corporate Operations

            Customer Contact

            • Mr. Philip Thomas, VP, Consumer and Corporate Operations
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            78 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            On July 22, 2024 I started looking for a solution to rush-renew my passport. I was directed from fedexs website when I indicated there that I wanted to use a rush renew service, which obscured much of the information that rush-renew passport claims is on their website. IT IS NOT MADE CLEAR that the fee you pay does not include the government fee needed to renew your passport! You only see this information (when you are directed from the ***** site that they partner with) when you are told at the end to include an additional check. You are ONLY paying their 'expediting' fee, not the government fee.I paid ****** for my order, and my husband paid the same on his order, and we'll have to pay the additional government fee with the government expediting charge. This is just a price gouging shipping service, that also fills our one simple form for you. I request a full refund, as neither I nor my husband has used our shipping label (that's right, the hand-carry service they claim to offer is just ***** shipping).
            Read More
            Read 77 More Complaints

            Customer Reviews

            23 Customer Reviews

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            Most Recent Customer Review

            Alan G

            07/29/2024

            This is a pathetic business to handle a passport. Don't even try. They will take your money and make life miserable for you! When you have to deal, speak, write to them, it seems they don't know what they're doing. I'm writing this critique to help you avoid what I did - like give them my American passport and money for the application. Avoid them! ************

            Rushmypassport.com Response

            07/30/2024

            We apologize for failing to meet your expectations and for any inconvenience this may have caused. Unfortunately, the documents you submitted to us did not meet the **************** requirements, as the application was signed with two different inks. It's important to note that we cannot submit documents to the passport agency that do not meet their criteria. Identifying and addressing these errors is part of the service we provide, as having an application suspended by the passport agency can lead to lengthy delays in resolution. Our goal is to assist you in completing the process smoothly, and we understand that it can be frustrating to have errors pointed out. Thank you for your understanding.

            Rushmypassport.com Response

            07/30/2024

            We apologize for failing to meet your expectations and for any inconvenience this may have caused. Unfortunately, the documents you submitted to us did not meet the **************** requirements, as the application was signed with two different inks. It's important to note that we cannot submit documents to the passport agency that do not meet their criteria. Identifying and addressing these errors is part of the service we provide, as having an application suspended by the passport agency can lead to lengthy delays in resolution. Our goal is to assist you in completing the process smoothly, and we understand that it can be frustrating to have errors pointed out. Thank you for your understanding.
            Read 22 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

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