ComplaintsforPro-Direct Soccer US/Unipart Logistics

• Initial Complaint

  10/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased cleats from ProDirectUS 9/15/22, order number 75051300.Delivered 9/21/22. I tried on my cleats and jogged a little to see if they were okay. They were not, they fit fine when first put on, but after a few minutes, I could barely walk. I returned them 9/23/22 as they were a faulty item. I had to go back and forth with *** and ProDirect for days because they were marked as "delivered" (9/27/22) but ProDirect could not find them for days. They made me file an investigation with ***. But they magically re-appeared in their factory some days later. Now 10/3/2022, they are refusing to refund me as they were worn once. For an online only store, I am not sure how you are supposed to try before you buy to make sure the shoe is okay. This is disappointing from the start, their lack of customer service, and scripted emails, and ignoring my escalation requests every time. Now I am out of pocket of a few hundred dollars. I have used ProDirect between ****** and *** for almost 18 years. This is sadly now the end of a long relationship unless this can be resolved.

  Business response

  10/04/2022

  Dear Customer,

  After checking our e-mail communication between yourself and us we can see we had sent you a follow up return e-mail as to why we are refusing the return. I am afraid once they were received back and inspected by our returns department team they did send us images (which we have provided to you in an email) showing the studs were scratched and the boots show clear signs of being worn.

  We do not accept back any products that show signs of being worn unless there is a genuine fault of manufacturer. We have inspected the boots to see if there was any ridges/bumps within the material which may have lead to them causing you discomfort when wearing them but we were unable to find anything wrong with these boots. The sizes we have are correct for this particular model as they have been sized directly from the brand and then sent to us to sell on.

  We do allow our customers to try on the item when they have received the product but we do expect them to try them on a carpeted surface so they remain in a brand new condition and not tried on outside/worn in a game where they will become used. Unfortunately on this occasion the return has been refused and the boots will be getting sent back to you.

  As a goodwill gesture due to the circumstances of this return procedure and the wait for the return to be processed due to the courier issue we will be happy to refund you 20% off the item price and this can be done right away so the funds will return to your account in the next 3-5 working days.

  Please let us know if you will accept this and we can get this resolved for you.

  Best Regards,

  US Customer Services

  Customer response

  10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Order # ******** on the amount of $ ****** was placed online on 08/17/2022.I never got my item delivered, contacted customer service by e-mail (vendor doesn't provide a phone number).customer service told me my pkg tracking number # ************ shows delivered to the recipient address. I was at home the day/time the tracking from ***** shows the pkg was delivered and nothing on my door step.the complex facility where I live has a pkg locker system, so I checked with them i they reviewed the locker cameras and there were no deliveries from ***** at 10:53 am on Aug 19/2022. so the pkg was not delivered to my door, neither to the locker system. then I called ***** and was told that i need to check with the shipper in order to have a refund. Pro-Direct Sport is refusing to give a refund, instead they are asking me to provide my picture Id to follow up on this claim, something I'm not willing to do given to non-existent trust on this company. I will qualify this buying experience as a scam and hope you can alert other people to avoid doing business with Pro- Direct sports or Pro-Direct Soccer winch are the same

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩