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Business Profile

Collection Attorneys

Durham & Durham, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN PAYING *********************************************** FOR A HOSPITAL **** AT $20. A MONTH SINCE 4/5/2016 THE **** WAS FOR $960.00 I CHECKED MY RECORDS AND I OVER PAID THEM $600.00 NOT ONE **** DID THEY CONTACT ME ABOUT THIS. THE ACCOUNT NUMBER WITH *********************************************** IS ******* I AM 71 AND ON SOCIAL SECURITY SO I HAVE A FIXED INCOME I HAVE CALLED THERE OFFICE MANY ****S .JUST GET A RECORDING TELLING ME TO LEAVE NAME AND ACCOUNT NUMBER AND THEY WILL GET BACK WITH ME .THEY NEVER HAVE NEVER CONTACTED ME.. THIS **** IS IN MY STEP SONS NAME *************************** HE WAS YOUNG AND NO INSURANCE AND NO JOB AT THE **** OF THE SERVICE.

    Business Response

    Date: 05/15/2023

    May 15, 2023


    Accredited Business Standards Specialist
    Better Business Bureau, Inc.
    ************************************************************
    Suite 900
    *******,**  30303


    RE:                 Case # ******** *****************************


    To Whom This May ******************** letter is in response to the complaint filed by ********************************* against Durham & Durham, LLP. Our firm represents The ******************************** the original creditor, in this matter. We offer this information as a formal response to your inquiry and a proposed resolution for this case.  

    It is common practice for healthcare specialists to operate independently from the hospital facility. Independent specialists (e.g. emergency room physicians, radiologists, anesthesiologists,etc.) are not employees of the hospital and thus generate their bills for the services they provide The ******************************** uses PaymentsMD as their billing company, www.paymentsmd.com / **************.  

    ****************** stated he has been making payments on an account for Mr. **************************** File Number *******. All payments were applied to Mr. ******* account, ******* until that account balance reached zero balance. All other payments received were applied to *************************** account, File Number ********, which still has a balance owing of $616.38.Please see the enclosed payment history for both accounts.  

    In detail regarding *************************** account, we are attempting to collect on behalf of the emergency physician for services provided to ****************** on December 19th, 2019, at ******************************** by The ******************************** physician, ****************************** MD. The original charge for this emergency room visit was $1,400.00. Payments were applied to Mr. ******** account and has a balance owing of $616.38.   

    We appreciate your assistance in resolving this matter and hope that this will serve as a resolution for this complaint. There has not been any action, credit reporting, or otherwise regarding this account by ********************** & Durham, LLP. 

    If you or ******************, have any questions or concerns, please do not hesitate to call me directly at ************ or email me directly at ********************************************************.

    Pursuant to the Fair Debt Collection Practices Act, this is an attempt to collect a debt and any information obtained will be used for that purpose. 

    Respectfully,

    ****************************

    enclosures

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive received calls and letters from this debt collector saying that I owe an outstanding medical invoice. I called the hospital from which this account was originated and they told me that there is no outstanding balance. I gave them the law firms information and was told that they are not associated with them at all. I even gave them the Original Creditor Account Number and they say they have no record of that number. These people have my ************* personal information. It seems like a scam and theyre to get me to pay a **** that does not exist.

  • Initial Complaint

    Date:05/28/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from this company day and night. But no one ever is on the line. I have reported the number to metro pcs and blocked but some how still calling **** looked the company up and said that they work to collect medical debt. I have free health care from the VA health care system with no deductibles or copay's and all is paid 100 percent. I noticed the calls started after I started my radiation treatments with Emory. I also noticed that billing at Emory always said no insurance but that was corrected and Emory has been paid. I never received any mail requesting money from Emory or durham and durham . I'm asking the company to stop calling me or explain to me why they are calling to settle this matter.

  • Initial Complaint

    Date:05/13/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting voucemails,with a robo message from Durham and Durham. When I call the provided number,it is an automated answer that hangs up. No resolution.

Durham & Durham, LLP is NOT a BBB Accredited Business.

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