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          Business Profile

          Collection Attorneys

          Durham & Durham, LLP

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collection Attorneys.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I HAVE BEEN PAYING *********************************************** FOR A HOSPITAL **** AT $20. A MONTH SINCE 4/5/2016 THE **** WAS FOR $960.00 I CHECKED MY RECORDS AND I OVER PAID THEM $600.00 NOT ONE **** DID THEY CONTACT ME ABOUT THIS. THE ACCOUNT NUMBER WITH *********************************************** IS ******* I AM 71 AND ON SOCIAL SECURITY SO I HAVE A FIXED INCOME I HAVE CALLED THERE OFFICE MANY ****S .JUST GET A RECORDING TELLING ME TO LEAVE NAME AND ACCOUNT NUMBER AND THEY WILL GET BACK WITH ME .THEY NEVER HAVE NEVER CONTACTED ME.. THIS **** IS IN MY STEP SONS NAME *************************** HE WAS YOUNG AND NO INSURANCE AND NO JOB AT THE **** OF THE SERVICE.

            Business response

            05/15/2023

            May 15, 2023


            Accredited Business Standards Specialist
            Better Business Bureau, Inc.
            ************************************************************
            Suite 900
            *******,**  30303


            RE:                 Case # ******** *****************************


            To Whom This May ******************** letter is in response to the complaint filed by ********************************* against Durham & Durham, LLP. Our firm represents The ******************************** the original creditor, in this matter. We offer this information as a formal response to your inquiry and a proposed resolution for this case.  

            It is common practice for healthcare specialists to operate independently from the hospital facility. Independent specialists (e.g. emergency room physicians, radiologists, anesthesiologists,etc.) are not employees of the hospital and thus generate their bills for the services they provide The ******************************** uses PaymentsMD as their billing company, www.paymentsmd.com / **************.  

            ****************** stated he has been making payments on an account for Mr. **************************** File Number *******. All payments were applied to Mr. ******* account, ******* until that account balance reached zero balance. All other payments received were applied to *************************** account, File Number ********, which still has a balance owing of $616.38.Please see the enclosed payment history for both accounts.  

            In detail regarding *************************** account, we are attempting to collect on behalf of the emergency physician for services provided to ****************** on December 19th, 2019, at ******************************** by The ******************************** physician, ****************************** MD. The original charge for this emergency room visit was $1,400.00. Payments were applied to Mr. ******** account and has a balance owing of $616.38.   

            We appreciate your assistance in resolving this matter and hope that this will serve as a resolution for this complaint. There has not been any action, credit reporting, or otherwise regarding this account by ********************** & Durham, LLP. 

            If you or ******************, have any questions or concerns, please do not hesitate to call me directly at ************ or email me directly at ********************************************************.

            Pursuant to the Fair Debt Collection Practices Act, this is an attempt to collect a debt and any information obtained will be used for that purpose. 

            Respectfully,

            ****************************

            enclosures

          • Initial Complaint

            08/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Ive received calls and letters from this debt collector saying that I owe an outstanding medical invoice. I called the hospital from which this account was originated and they told me that there is no outstanding balance. I gave them the law firms information and was told that they are not associated with them at all. I even gave them the Original Creditor Account Number and they say they have no record of that number. These people have my ************* personal information. It seems like a scam and theyre to get me to pay a **** that does not exist.

          • Initial Complaint

            05/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I keep getting calls from this company day and night. But no one ever is on the line. I have reported the number to metro pcs and blocked but some how still calling **** looked the company up and said that they work to collect medical debt. I have free health care from the VA health care system with no deductibles or copay's and all is paid 100 percent. I noticed the calls started after I started my radiation treatments with Emory. I also noticed that billing at Emory always said no insurance but that was corrected and Emory has been paid. I never received any mail requesting money from Emory or durham and durham . I'm asking the company to stop calling me or explain to me why they are calling to settle this matter.

          • Initial Complaint

            05/13/2022

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I keep getting voucemails,with a robo message from Durham and Durham. When I call the provided number,it is an automated answer that hangs up. No resolution.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Contact Information

          5665 New Northside Dr STE 510

          Atlanta, GA 30328-4649

          (770) 874-6800

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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