Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company using dozens of spoofed phone numbers. I replied to the company and advised them not to contact me or anyone in my family. They called my girlfriend and threatened her, then I received an email threatening me with liens or garnishments. At no time did they clearly identify themselves. At no time did they leave a message, At no time did they send information via mail. I take these threats seriously and will contact law enforcement if this is not resolved immediately.

  

  Business Response

  Date: 03/29/2025

  Notice
                                                                                               Creditor: Kabbage
  Garnet Humelsine                          Account Number: 8141
  143 Camelot Circle                     File Number: 2024-43963
  ***********;MD 21811                        Balance Due: $3,292.38
  
  
  Dear Garnet *********;
  
  The above referenced creditor has placed your account with our office for collection. We recognize that sometimes circumstances or events can make it difficult to satisfy your financial obligations.
  
  Resolving a long overdue debt is never easy. Often the hardest part is taking the first step. We are ready to assist you to find a solution that is both fair and reasonable. You may even qualify for a discount offer that could save you a substantial amount of money!
  
  Payment may be made by calling ************, mailing to the address listed below or by using our online payment website at ***************************************;(internet connection required). PIN ****

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23125096
  
  I am rejecting this response because: Company failed to address robocalls and threats to me and another person not involved in any debt. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I respectfully request that the BBB investigate this matter to hold Global Solutions Biz accountable for these violations of the ****** I am also requesting that all future communication from this company regarding my account be conducted exclusively in writing either by mail or email and that no further phone calls be made to me.

  

  Business Response

  Date: 04/17/2025

  ******** ****** received proof of debt via email on March 29, 2025. He also has not responded to proof of debt. We also offered a payoff but got no response. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23045329
  
  I am rejecting this response because: Proof of debt was never recieved. I am requesting proof of debt to be mailed to me so that I can be sure to recieve this. You have also not addressed the concerning nature that your staff has handled my private debt matters. Leaving detailed information on voicemail, especially a business voicemail that can be assumed to be heard by multiple people is not only concerning but illegal.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/25/2025

  Dear ******** ******;
  
  The above referenced funder has placed your account with our office for collection and lien enforcement. We recognize that sometimes circumstances or events can make it difficult to satisfy your financial obligations.
  
  Resolving a long overdue debt is never easy. Often the hardest part is taking the first step. We are ready to assist you to find a solution that is both fair and reasonable. You may even qualify for a discount offer that could save you a substantial amount of money!
  
  Payment may be made by calling ************, mailing to the address listed below or by using our online payment website at ********************************** (internet connection required). PIN ****

  Your account number is *********

  We have attached proof of your business debt to this email since you stated you never received it for your liking. Thank you for your time and we look forward to assisting you.
  

  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23045329
  
  I am rejecting this response because:
  I would like you to stop giving out information to my debt on unsecured lines. This is illegal. I have asked several times for you to stop contacting me by call *** have not given you permission to text yet you texted a shared business phone number yesterday, sharing information about this debt. I eould like a MAILED proof of this debit including all payments made with the payment arrangements as well, since there have been those. 
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/25/2025

  Mr. ******

   

  You have advised me that we never sent proof to you of debt. Now we send it to you with the lines of communication you decided to use your rejecting the response once again. We have made several attempts to work with you. I think at this time you want to us to send you a payment history. Please see attached. We are awaiting your response. All the same information has been sent to you via mail. Have a great day!!

   

  Thank you

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23045329
  
  I am rejecting this response because: please see the origional reason for this issue which I have. Attached a screenshot of.  ALSO, If you look back on prior emails you will see that I asked for this to be mailed to me now over a month ago on March 10th. You have acted unlawfully in conjunction with your debt collection activities. I asked for email or mail you have shared information about my debt with other people. I am not asking for this to be the form of communication as with the email I sent yesterday this is the only form of communication you will adhear to apparently.  This is not about not wanting to work with you it is avout the horrible unprofessionalism you have shown. If you would respond with how you have addressed what I am complaining about and hadn't violated my rights yet again yesterday then we wouldnt have an issue. I have kept the records of the vm and texts ( texts that were sent after informing you the the number is a shared business number to email or mail a letter. So you illegally texted.) I am assuming you have began responding due to the fact I reached out to the operations manager of the company you are representing?
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to you regarding your Merchant Cash Advance with Kabbage. Your current unremitted receipts balance is $800 +/- and is due in full immediately. Your case has been assigned to Global Solution Biz, LLC for collections and possible lien enforcement, as previous attempts to resolve the issue have failed. This is an attempt to resolve this case prior to any adverse action being filed against you. As Indemnitor, you are responsible for ensuring that the past due balance is resolved. If your past due balance is paid in full no later than 5 days from the date of this communication, no further lien enforcement action will be considered. I have a limited amount of time to evaluate the facts of the case and determine if your refusing to pay your account. I would much rather speak to you and discuss a solution for your business before making a recommendation on your case. Thank you for your time and attention to this matter. My contact information is listed below ***** *******

  

  Business Response

  Date: 03/04/2025

  *********, ****** / **************
  Account # **********
  
  Please be advised we are collecting for our client on your Kabbage business funding account. We have offered you a resolution with a settlement which you advised your attorney will handle. We are in a position to settle your balance for $500.00 today and mark your account as settlement in ful. As a convenience to our customers, we accept payment via credit card through our website ************************************** or you can call us to make a one-time payment, please  have your account number ********** and PIN# **** available.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22995738
  
  I am rejecting this response because I need a detail summary of dates and amounts from which I used kabbage and maybe we can work something out. 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 03/16/2025

  Please advise any offers you would like to present to our client. We have also provided proof of debt to your email on file. If you need a copy of it again we can send upon your request. Your balance is $875.16. We can set you up on a temporary payment plan of $25..00 for 90 days as discussed on February 26, 2025 with your representative.

   

  Thank you 

  ****** *****

  *********************

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received harassing phones calls and emails from ****** ******* at Global Solutions ******** in reference to my company. However, I have not received any legal notice/letter of any debt through the physical verification of the original signed consumer contract according to the Fair Credit Reporting Act, Section 609 (a)(1)(A). This is a violation of the both Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). I have sent 2 Cease and Desist letters to Global Solutions ******** on 11/02/2024 and 11/22/2024 and yet I received another phone call from ****** ******* which is now evidence of a violation of the cease & desist on 1/02/2025. GLOBAL SOLUTION BIZ, LLC ********************************************** ************* *********************************** 11/2/2024 You are hereby notified under the provisions of Public Laws ****** and ******, also known as the Fair Debt Collection Practices Act, that your services are no longer needed or desired in this matter. You and your organization must CEASE & DESIST all attempts to collect the above debt. Failure to comply with this law will result in my immediately filing a complaint with the ************************ and this state ************************** I will pursue all criminal and civil claims against your company. Let this letter also serve as your warning that I may utilize telephone-recording devices in order to document any telephone conversations that we may have in the future. Furthermore, if any negative information is placed on my credit bureau reports by your agency after receipt of this notice this will cause me to file suit against you and your organization, both personally and corporately, to seek any and all legal remedies available to me by law. Since it is my policy neither to recognize nor deal with collection agencies, I intend to settle my account with the original creditor, if I ever am able and the statute of limitations hasn't run out.

  

  Business Response

  Date: 01/22/2025

  January 22, 2025
  
  Childred, ******
  ***************************** Llc,
  
                  I am reaching out to you regarding your Merchant Cash Advance with Kabbage. This is a commercial account.  Your current unremitted receipts balance is $3,866.66 and is due in full immediately. 
                  Your case has been assigned to Global Solution Biz, LLC for collections and possible lien enforcement, as previous attempts to resolve the issue have failed. This is an attempt to resolve this case prior to any adverse action being filed against you. As Indemnitor, you are responsible for ensuring that the past due balance is resolved. If your past due balance is paid in full no later than 5 days from the date of this communication, no further lien enforcement action will be considered.
                  I have a limited amount of time to evaluate the facts of the case and determine if your refusing to pay. I would much rather speak to you and discuss a solution for your business before making a recommendation on your case. Thank you for your time and attention to this matter. My contact information is listed below.
  

  ***** *******

  ************

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22770402
  
  I am rejecting this response because:

  The phone *********** always rings busy and I have sent a cease & desist notification already. Provide a valid phone# and validation year of this debt according to my complaint or I will take legal action!!!
  
  Sincerely,
  
  ****** Childred

  

  Business Response

  Date: 04/17/2025

  ****** Childred refuses to acknowledge proof of debt via email. This merchant understands this is business debt. The merchant wants a cerified mail sent with agreement which he already has. No address was verified. Merchant is being difficult with the process.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 22770402
  
  I am rejecting this response because:

  Global Solution Biz, LLC
  1- Has never sent validation of any debt via mail

  2 - Has violated multiple Cease & ********************* including via mail, ************************************ (CFPB) and thru the *******, GA BBB.
  04/23/2025 
  You are hereby notified under the provisions of Public Laws ****** and ******, also known as the Fair Debt Collection Practices Act, that your services are no longer needed or desired in this matter.   
  You and your organization must CEASE & DESIST all attempts to collect the above debt. Failure to comply with this law will result in my immediately filing a complaint with the ************************ and this state ************************** I will pursue all criminal and civil claims against your company.  
  Let this letter also serve as your warning that I may utilize telephone-recording devices in order to document any telephone conversations that we may have in the future.  
  Furthermore, if any negative information is placed on my credit bureau reports by your agency after receipt of this notice this will cause me to file suit against you and your organization, both personally and corporately, to seek any and all legal remedies available to me by law. Since it is my policy neither to recognize nor deal with collection agencies, I intend to settle my account with the original creditor, if I ever am able and the statute of limitations hasn't run out.  
  
  
  Sincerely,
  
  ****** Childred

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Solution Biz LLC is claiming that I took out some kind of loan with ************ in 2016. I explained that I was a victim of identity theft and this is not my loan. I have requested the promissory note, security agreement, payment history, account information and the account information the funds were deposited into. I have received nothing but threatening emails including a potential visit from their Quick Track Enforcement Team. I have given this company my attorney information to contact but they will not contact my attorney. I have also filed a compaint with my states ************ General, a Federal complaint with the ************************************ and contacted my local law enforcement. I want these calls and emails to stop immediately.

  

  Business Response

  Date: 01/22/2025

  January 22, 2025
  
  
  ********* ******,
  
                  I am reaching out to you regarding your Merchant Cash Advance with Kabbage. Your current unremitted receipts balance is $17,131.90 and is due in full immediately. 
                  Your case has been assigned to Global Solution Biz, LLC for collections and possible lien enforcement, as previous attempts to resolve the issue have failed. This is an attempt to resolve this case prior to any adverse action being filed against you. As Indemnitor, you are responsible for ensuring that the past due balance is resolved. If your past due balance is paid in full no later than 5 days from the date of this communication, no further lien enforcement action will be considered.
                  I have a limited amount of time to evaluate the facts of the case and determine if your refusing to pay your account. I would much rather speak to you and discuss a solution for your business before making a recommendation on your case. Thank you for your time and attention to this matter. My contact information is listed below

  ***** *******

  ************

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today, supposedly from Global Solutions stating they have contacted my bank to freeze and attach my bank accounts. They have not provided me with any proof of any debt or the time the debt occurred.

  

  Business Response

  Date: 11/07/2024

  Date:  11/7/2024
  
  
  Dear *******, ******,
  
  Please accept this as notice that my firm represents **************************** on a matter regarding a defaulted Kabbage agreement between you and our client in the amount of $11,452.45 which includes costs and fees that your contract guarantees.
  As part of the recovery process, we have been authorized to conduct a complete asset and liability search on you and your business. As you know, your contract allows our client to file a *** Lien with your state, which will then allow our client to seize any and all assets pledged as collateral for the funding agreement.  It is our hope that we can assist you in resolving the outstanding balance owed to our client and avoid the *** lien being placed on your personal and business assets. 
  As you may be aware the *** lien language currently reads as follows:
  "All personal property and general intangibles, including related accessions, accessories replacements and proceeds, and certain future receivables, as detailed and defined in the funding agreement between the buyer and the seller"
  I'd like to schedule a time to discuss the above and work with you towards a monetary resolution which will result in the resolution of this matter. 
  Sincerely,
  
   ******* *****
  ************       

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by phone and email on 9/9/2024 about an old debt with Kabbage. This debt was charged off on on 11/7/2013. Global claims the amount is $5450.38, although I never received anything in writing from Global Solution Biz that stated the amount. I did default on this debt, and I know it wasn't that much. The *** said they had records and backup information. I did not dispute the amount and told them by email that I was open to working out a payment arrangement.After consulting with an attorney, I contacted Global Solution Biz to attempt to settle the debt. I was working with ******* *** at Global. She told me over the phone that they would accept $2725.00 to settle the account in full. I told her I couldn't pay that much and offered $1500.00 as settlement in full. She said they would accept that if the debt was paid that day. She said I would get a "zero balance" letter by 6:00 pm.I asked for something in writing to confirm this agreement. She said all they could do was issue a zero balance letter after I paid. I paid $1500 plus a $47.95 convenience fee over the phone without getting anything in writing. I was not told about the convenience fee in advance.The zero balance letter did not come that day. I emailed and called her the next morning, asking when I would get it. She said the woman that does that was. "out yesterday," and I would have the letter in four hours. The zero balance letter never came. I sent an email to ******* *** the afternoon of 9/26/24 summarizing our verbal agreement and asking when I could expect the payoff letter. There has been no response to that email.I will now only communicate with this company via email. You can't depend on anything they tell you over the phone. I have all the emails back and forth with this company and a record of all phone communication.All the information I have provided in this complaint is accurate.

  

  Business Response

  Date: 09/29/2024

  Thank you for advising us that you never received your zero balance letter. I reviewed your account and the settlement agreed amount resolve this matter in full. In the morning our admin team will send the zero balance letter. Due to the hurricane she has been away from the office for the last few days. My excuse any inconvenience caused and thank you 

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Solutions Biz originally called on 8/7/2024, claiming they had a "default mca" debt on their desk; I asked them to send documentation via certified mail, and they said an email form would be fine again. I said no, I'd like this sent in the mail. By federal law, any debt to be collected has to be proven within five days; as time passed, I hadn't heard anything, so I informed them Monday the 12th is when I would need documentation received. Fast Foward to 9/10, they call again stating it just appeared on their desk and deny that they spoke to me on 8/7, I have phone records proving otherwise. They are now calling my employee. I'm unsure who else, but documentation hasn't yet been received. I'd gladly set up a payment plan if they send the information requested. NOONE or any COMPANY is above the law.

  

  Business Response

  Date: 09/17/2024

  Hello **** ****

   

  We are in receipt of your complaint and reviewed all notes and recordings on your file. Our proof of debt was sent to you on 09.09.24 via email. You have refused to open the email. We also advised you that this is a commercial merchant cash advance which is not governed under the ****** Out of respect of your request to mail your documents we have sent you a copy by email/mail. Once you receive your documents fell free to reach out to resolve your account. 

   

  Thank you 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22271208
  
  I am rejecting this response because:

  It does not matter if it is a business or consumer loan, you are a debt collector and have laws to follow. You had 5 days from the day of contact to send "certified mail" proof of debt ownership. You contact me back in August, nothing was ever sent until just a few weeks ago. You claim to own a debt of mine, yet receive to follow legal procedure. We are done. Do not contact myself or anyone in connection with me. 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consistently receive threats, phone calls, and verbal abuse from this company, all of which are recorded. They harass me by emails and calls, calling everyone that knows me, and insulting me when I answer the calls.

  

  Business Response

  Date: 09/01/2024

  September 1, 2024
  
  KO, DELILAH
  SACRED MAYAN GODS
  
                  I am reaching out to you regarding your Merchant Cash Advance with Kabbage. Your current unremitted receipts balance is $1,995.95 and is due in full immediately. 
                  Your case has been assigned to Global Solution Biz, LLC for collections and possible lien enforcement, as previous attempts to resolve the issue have failed. This is an attempt to resolve this case prior to any adverse action being filed against you. As Indemnitor, you are responsible for ensuring that the past due balance is resolved. If your past due balance is paid in full no later than 5 days from the date of this communication, no further lien enforcement action will be considered.
                  I have a limited amount of time to evaluate the facts of the case and determine if lien enforcement is necessary. I would much rather speak to you and discuss a solution for your business before making a recommendation on your case. Thank you for your time and attention to this matter. My contact information is listed below. 
  *************************
  
  UCC Enforcement Mediator
  
  Global Solution Biz, LLC
  
  *************************************************************
  
  *****************
  
  **********************
  ************** direct
  
  *******************************

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** calls me repeatedly from several different numbers once after another. She leaves threatening messages saying that she has initiated a freeze on my bank account and is sending a team out unannounced to my house to value assets.

  

  Business Response

  Date: 09/01/2024

  September 1, 2024
  ****** CONSTRUCTION LLC / ******************************
  ******************************
  ****** CONSTRUCTION LLC
  
                  We are reaching out to you regarding your Merchant Cash Advance with Bitty Advance. Your current unremitted receipts balance is $8,544.67 and is due in full immediately. I see you scheduled payments with the representative mentioned **************** and all your payments declined. Please make your payment asap.

                  Your case has been assigned to Global Solution Biz, LLC for collections and possible lien enforcement, as previous attempts to resolve the issue have failed. This is an attempt to resolve this case prior to any adverse action being filed against you. As Indemnitor, you are responsible for ensuring that the past due balance is resolved. If your past due balance is paid in full no later than 5 days from the date of this communication, no further lien enforcement action will be considered.
                  I have a limited amount of time to evaluate the facts of the case and determine if lien enforcement is necessary. I would much rather speak to you and discuss a solution for your business before making a recommendation on your case. Thank you for your time and attention to this matter. My contact information is listed below. 
  *************************
  
  UCC Enforcement Mediator
  
  Global Solution Biz, LLC
  
  *************************************************************
  
  *****************
  
  **********************
  
  *******************************