Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Net Credit at ******************************************** *****************************. I do not have an account with **********************. They did not provide me with the original contract, as requested.

  Customer Answer

  Date: 04/06/2025

  I filed this complaint myself, personally, this morning Sunday April 6, 2025. 

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per NetCredit, this account was opened March 5, 2022, became delinquent August 5, 2022, and charged off November 7, 2022, due to non-payment. Plaza Services, LLC is providing a copy of the loan document.
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23167661
  
  I am rejecting this response because:
  I recently received a debt collection notice from your office. I am writing to verify that you have
   contacted the correct individual and to request that you provide documentation confirming this.
   Please supply me with a copy of any contract or agreement signed with your company or the
   original creditor.
   In accordance with the Fair Debt Collection Practices Act (FDCPA), I request the following
   information:
   1. The name and address of the original creditor and the current creditor.
   2. Verification of the debt amount you are seeking to collect, including evidence that
   a contract exists creating the amount you claim is owed.
   3. Documentation of all assignments showing the transfer of the debt from the
   original creditor to the current creditor.
   4. Proof that the original creditor securitized the debt.
   5. Documentation showing the assignments of the debt from the original creditor to
   the secured trust and then back to the original creditor.
   Please cease and desist from collecting on this debt until you have provided validation of the
   debt.
   Additionally, I request that you do not access my credit report or report anything to my credit
   bureaus. I dispute the validity of this debt amount, and this dispute should be reflected on my
   credit report if you have already reported this debt.
   Permissible Purpose
   Please state your permissible purpose for accessing my credit information. I dispute your right
   to do so.
   Notification to Other Collectors I dispute that I owe this debt to you. Should you transfer this debt to another collector, please
   inform them of my dispute regarding the validity of this debt.
   Thank you for your prompt attention to th
  
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 04/15/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per NetCredit, this account was opened March 5, 2022, became delinquent August 5, 2022, and charged off November 7, 2022, due to non-payment. Plaza Services, LLC purchased this account in January 2024. Per our records, correspondence regarding this account has been sent to you.  Per the original creditor, the original loan amount was $5,000. Any interest or fees are applied by the original creditor. Plaza Services, LLC does not any amount to accounts purchased. Details of interest rate and fees can be identified in the contract copy provided. Plaza Services, LLC is providing a copy of the loan document.
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from my account *** on 4/5/2025 around 3:30pm. I answered and all he said was Hello ******. I had to ask where he was calling from, he proceeded to mention a previous phone call where we spoke about an arrangement, and I let him know I couldnt do anything that day with the arrangement.He proceeded to tell ME how I wasnt going to pay my bill, and then brought up my credit score and credit history. He referenced my credit score and credit history by telling me based on those factors, it doesnt look like Im ever going to pay my bill or any bill thats brought to me. Then proceeded to hang up on me. First, why does this *** have access to my full credit ***ort and credit history? This seems illegal and I will be exploring legal options for this matter. Second, no information was verified before bringing up my credit ***ort and history, which also goes against **** guidelines. I will be exploring legal advice for this as well. Third and most importantly, this is how this company handles customer service? This is a disgusting display of collections practices, and I will be following up on this with legal ***resentation unless someone in this company can provide me an IMMEDIATE explanation for how me and my information was treated today. Thank you.

  Customer Answer

  Date: 04/06/2025

  I am the consumer who had the business transaction with the company. No third party was authorized to submit the complaint on my behalf, this complaint was submitted by me. Thanks. 

  

  Business Response

  Date: 04/22/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  We apologize if there was any confusion or inconvenience when working with our servicing agency *********************. Plaza Services, LLC will investigate this matter with them. Per your request, Plaza Services, LLC has ceased the account. There will be no further communications regarding the account. 
  
  ******************** is happy to assist you further. You may contact our office at ************** and speak with a representative. 
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** lost my phone i sent too them. I still have the email. Thu, Sep 15, 2022, 10:16AM ***** wisconsin or nebraska phone made it to the warehouse for phone inspection after that the phone got lost. they keep telling me it tell 30days before they take the phone per month payments off my bill. i was told in nov 2022 on recorded line the phones got lost and they will investigation it. i left **** dec ***** 2022 they had me paying for lost phones. they sent the bill to a collection thats hurting my credit report over phones **** lost

  Customer Answer

  Date: 04/06/2025

  No. I talk to AT&T.   They told me they put $450 credit on my account for the iPhone max and iPhone pro that got lost at there warehouse.     That still dont make sense for me to pay 1600-2000$ for phones that AT&T lost.  My credit report is hurting over this .  The iPhone max cost $1500+tax and the iPhone pro cost 999$. +tax.   *** drop the phones at AT&T warehouse and was lost on their watch . Idk how AT&T making me pay for this. 

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you.
  
  Based on the information provided in your complaint; Plaza Services, LLC is not affiliated with AT&T or phone services. We are unable to locate information our office may have associated with you. Plaza Services, LLC does not have any related information associated with the address, email or contact number provided in your complaint.  
  
  We need additional identifiable information so that we can further research and assist. Please provide your full legal name including any maiden or alternate names; current street address and state or street address and state when information was originated; or any other information that we may be able to use.
  
  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ***********************************

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Plaza services LLC. I do not have a contract with Plaza services LLC, nor was I ever provided an original copy of this contract. States that they sent information to me but I have received nothing. By law I am to receive VALIDATION (NOT Verification) of debt by US mail. They have called friends and family and I have not received any calls from them on my phone number nor anything by US mail. They are in violation of 15 U.S.C. ********p

  Customer Answer

  Date: 04/03/2025

  I did not use a third party to file this complaint.

  

  Business Response

  Date: 04/17/2025

  Complaint ******** ********* ******

   

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.

   

  Per *** serviced by NetCredit Loan Services, this account was opened April 26, 2023, became delinquent September 6, 2024 and charged off November 25, 2024 due to non-payment. Plaza Services, LLC is providing a copy of the loan document.

   

  Per our records previous correspondence has been sent to you regarding this account. Prior to receipt of your complaint, Plaza Services, LLC has no record of any dispute received. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.

   

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, I do not have a contract with Plaza *********** they did not provide me with the original contract as i requested

  Customer Answer

  Date: 03/31/2025

  3 party is the owner of the credit ***** ***** Rivera 

  *****************************************;

   

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you.
  
  Based on the information provided in your complaint; Plaza Services, LLC is not affiliated with **********************. We are unable to locate information our office may have associated with you. Plaza Services, LLC does not have any related information associated with the address, email or contact number provided in your complaint.  
  
  We need additional identifiable information so that we can further research and assist. Please provide your full legal name including any maiden or alternate names; current street address and state or street address and state when information was originated; or any other information that we may be able to use.
  
  Please let us know if there is anything else needed at this time. You may reach us at ************** or via email at ************************************

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** SERV - ******* - $2,023.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Customer Answer

  Date: 03/17/2025

  I submitted this complaint on my own.

  ***** ******

  ************

  *******************************

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Plaza Services, LLC through the ************************************. We appreciate the opportunity to respond and resolve this with you.
  
  Per CashNetUSA, this account was opened May 24, 2022, became delinquent July 16, 2022, and charged off October 25, 2022, due to non-payment. Plaza Services, LLC is providing a copy of the loan document.
  
  Pre our records, previous correspondence has been sent to you. Prior to receipt of your complaint, Plaza Services, LLC has not been made aware of a dispute associated with the account. The account has been updated per your dispute. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why PLAZA SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******* Amount Disputed: $4,955

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per Personify, this account was opened January 24, 2022, became delinquent May 5, 2022, and charged off October 31, 2022, due to non-payment. Plaza Services, LLC is providing a copy of the loan document and transaction history.
  
  Pre our records, previous correspondence has been sent to you. Prior to receipt of your complaint, Plaza Services, LLC has not been made aware of a dispute associated with the account. The account has been updated per your dispute. Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with PLAZA SERVICES. I do not have a contract with PLAZA SERVICES. They did not provide me with the original contract as I requested

  Customer Answer

  Date: 03/14/2025

  I'm not liable for this debt with PLAZA SERVICES. I do not have a contract with PLAZA SERVICES. They did not provide me with the original contract as I requested

  This ****************** is showing up on my credit report and I have no idea who they are I would like this removed from my credit report. There is not proof of purchase or  contract or bill of sale 

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per American Credit Acceptance, this auto loan account was opened January 5, 2020, became delinquent October 19, 2022, and charged off June 5, 2023, due to non-payment. Plaza Services, LLC is providing a copy of the loan documents that include the application, contract, deficiency notices, repossession and related materials.
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am filing a formal complaint against Plaza Services for harassment and unlawful debt collection practices in violation of the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692 et seq.Complaint Details:The alleged debts (Checkintocash and CashnetUSA) in question is past the statute of limitations and is legally unenforceable.Despite this, Plaza Services has continued to contact me and my family members, which constitutes harassment.I previously sent a cease and desist letter, yet they sold the debt to another agency, which is now also contacting me.Their repeated attempts to collect or transfer this time-barred debt violate federal regulations and cause undue distress.Requested Resolution:I request that Plaza Services Immediately cease all contact with me and my family regarding this debt Stop selling or transferring this debt to other agencies Remove any negative reporting (if applicable) from my credit report Comply with all ***** regulations moving forward I am prepared to escalate this complaint to the ************************************ (****), the ************************ (***), and my state ************************ if necessary.I appreciate your prompt attention to this matter and look forward to your response. Please confirm receipt of this complaint.

  Customer Answer

  Date: 03/13/2025

  This is not written by a third party. It was written by me 

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau.  We appreciate the opportunity to respond and resolve this with you.
  
  Plaza Services, LLC purchased account ******** for original creditor Loan By Phone in May 2019 and account ******** for Cashnet *** in February 2021. Per our records, Plaza Services has closed both of these accounts since 2021 and 2022. Plaza Services, LLC has never submitted any information associated with these accounts to any credit reporting agency. There have not been any communication efforts relating to these accounts since closure in 2021 and 2022. 
  
  Plaza Services, LLC will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, **** *****, am filing this complaint on my own behalf, not as a third party. I have no contractual agreement with Plaza Services, LLC and am not liable for any alleged debt they are attempting to collect.I have sent both a cease and desist letter and a debt validation request demanding proper documentation proving their authority to collect this debt. I have also filed complaints with the ************************************** and the **** to document their actions.If Plaza Services, LLC attempts deceptive collection practices, including reporting this unvalidated debt, they will be in direct violation of 15 U.S.C. 1681s-2(a)(1)(A) of the ****, which prohibits furnishing inaccurate, incomplete, or unverifiable information to credit bureaus. Their failure to provide documentation also violates the ***** by attempting to collect a debt without validation.For their convenience, I have attached dispute letters to prevent them from claiming non-receipt. Any such claim will further prove their bad faith practices.Plaza Services, LLC has a pattern of evading complaints and failing to verify debts, as shown in multiple BBB reviews exposing their deceitful tactics. I urge the BBB to investigate and hold them accountable.If Plaza Services, LLC engages in deceptive collection practices, fails to validate this debt, or continues unlawful collection efforts, I will pursue statutory damages, actual damages, and legal fees. Attorney **** A. ********* of *************************** is prepared to take legal action if necessary.I demand an immediate investigation and require Plaza Services, LLC to cease all collection efforts and remove this unverified debt unless they provide full validation as required by law.Sincerely,**** *****

  Customer Answer

  Date: 03/12/2025

  Dear BBB,

  I **** *****, am not a 3rd party. *** sent this complaint on my own behalf. This is a deceitful tactic that Plaza Services likes to use in order to not address these complaints.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Plaza Services, LLC through the Better Business Bureau. We appreciate the opportunity to respond and resolve this with you.
  
  Per NetCredit, this account was opened July 12, 2023, became delinquent June 14, 2024, and charged off November 12, 2024, due to non-payment. Plaza Services, LLC is providing a copy of the loan documents and notice of account being sold to ********************.
  
  Prior to receipt of your complaint, Plaza Services, LLC has not been made aware of a dispute associated with the account. Per your request, Plaza Services, LLC has ceased the account. There will be no further communication efforts associated with the account.  ******************** will be more than happy to assist you further. You may contact our office at ************** and speak with a representative.
  
  Please let us know if anything else is needed at this time.