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Business Profile

Collections Agencies

Rent Recovery Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 691 total complaints in the last 3 years.
  • 285 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt. I do not have a contract with RENT RECOVERY SOLUTIONS they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/28/2025

    **************

  • Initial Complaint

    Date:04/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with Autumn creek apts/*** managem, i do not have a contract with rent recovery solutions, they did not provide me with the original contract as i requested.

    Business Response

    Date: 04/23/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:04/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RENT RECOVERY SOLUTIONS Power and I do not recall or have contract with DESERT RIDGE/TI COMMUNIT

    Business Response

    Date: 04/23/2025

    We have forwarded this move out document to our client for reinvestigation. If we cannot confirm the validity of the debt with our client within 30 days, we will cease collection on it and order it disputed from the credit bureaus.

  • Initial Complaint

    Date:04/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with THE GROVE/T.I COMMUNITIES, I do not have a contract with Rent Recovery Solutions, LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/21/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23228132

    I am rejecting this response because:  they need to produce contract.

    Sincerely,

    ******* *********

    Business Response

    Date: 04/23/2025

    Though Federal law does NOT require us to provide validation of a debt when it has NOT been requested by the consumer DIRECTLY from us in writing by U.S. Mail, we nevertheless, as a concession, provide both the contract and the assessments in our response.  The complainant  may contact us directly to discuss repayment.

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got a letter from your company claiming I owe a debt related to the account listed below. As of today, its been within 30 days of receiving that notice, so Im formally disputing the debt and requesting full validation.Account Name: LAS PALMAS Account Number: *******Under the Fair Debt Collection Practices Act (FDCPA), specifically 15 USC 1692g, and the Fair Credit Reporting Act (FCRA), 15 USC 1681b, this debt must be verified before any further action is taken. You are not allowed to continue collection efforts or report this account to credit bureaus without proof that I actually owe ***** asking that you confirm the validity of this debt by providing proper documentation, including anything with my signature or details showing my responsibility. If you cant verify it, the account must be deleted from my credit report under 15 USC 1681e(b) and 1681i(5).Until you verify this debt, do not report anything further to the credit bureaus. If you already have, you are required to contact them and update the account as disputed, or remove it completely.Also, please do not contact my employer, friends, or family. I dont want to receive any calls about this debtsend everything in writing only.Please acknowledge that youve received this dispute within 14 days. If you cant verify this debt, confirm in writing that the account has been closed and removed from my credit file. If you believe its valid, I expect to see clear, documented proof.

    Business Response

    Date: 04/21/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Rent Recovery Solutions. I do not have a contract and they have not provided me with the Original Instrument of Debt Signed with the Creditor listed.

    Business Response

    Date: 04/16/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23205389

    I am rejecting this response because:

    The account number listed on Experian is *******. Please add to the complaint and review. 



    Sincerely,

    J ****** *******

    Business Response

    Date: 04/21/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23205389

    I am rejecting this response because:
    I would like to see the original instrument of debt documentation that I have signed a contract with Rent Recovery Solutions as the original debtor and not as the receipt of debt. Otherwise, it is invalid and should be removed from my credit report. 


    Sincerely,

    J ****** *******

  • Initial Complaint

    Date:04/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RENT RECOVERY SOLUTIONS. I do not have a contract with RENT RECOVERY SOLUTIONS, they did not provide me with the original contract as I requested.

    Business Response

    Date: 04/21/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PREMIER PROPERTY *********. I do not have a contract with RENT RECOVERY SOLUTIONS. They did not provide me with the original contract as I requested. Correction to my credit report. I demand this account be removed from my credit report.

    Business Response

    Date: 04/16/2025

    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23203937

    I am rejecting this response because: the business is wanting the account number. The account number on my credit report is *******.

    Sincerely,

    ***** ***********

    Business Response

    Date: 04/21/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail

  • Initial Complaint

    Date:04/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Shiloh Valley Overlook. I do not have a contract with Recovery Rent Solutions. They did not provide me with the original contract as requested.

    Business Response

    Date: 04/14/2025

    We are in possession of documents validating the debt.  According to federal law, the complainant may request these in writing directly from us via U.S. Mail.  

  • Initial Complaint

    Date:04/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with rent recovery solutions, I do not have a contract with Business Headquarters Location, they did not provide me with the original contract as I requested

    Business Response

    Date: 04/14/2025


    There is insufficient information to positively identify the account in question. Please reply with the account number, available from the credit bureaus.

Rent Recovery Solutions, LLC is NOT a BBB Accredited Business.

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