Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dewalt saw that was defective. I was sent labels to return the item which I did. They have canceled the replacement order and I have not received a credit back to my account and all you get as an explanation is you will have more information in three to five business days. Monday the 28th it's been two weeks since the item was returned.

  

  Business Response

  Date: 04/25/2025

  Greetings *****, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was putting through my purchase on Saturday evening for a rental car and their system wasnt working for me to finish the purchase but I had gotten to the point where its pending and gives you 24 hours to finish the purchase but by the time I got to finish it Sunday morning which was way before the 24 hours they had already lowered my credit line for no reason. My credit hasnt changed, I havent missed payments with them and its not overextending me. I want this to be added back so I can finish my purchase since they are supposed to give the ****************************************************************** on Saturday night. This was lowered due to no fault of my own and Ive been a customer for many years and have spent a lot of money with them. I am asking for you to help me to get them to raise this back so I can complete the purchase. I even have the email showing I have 24 hours

  

  Business Response

  Date: 04/17/2025

  Greetings *****,

  We apologize for your recent service experience and for not meeting your expectations. We truly value you as a customer, and our goal is to provide a stellar service experience for all our customers.

  To address your concerns, we have escalated this issue to the ************* Vice President. A corporate specialist has already contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly.

  Thank you for being a Purchasing Power customer and for giving us the opportunity to assist you.
  

  Best regards,
  Purchasing Power, LLC

  
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23214050
  
  I am rejecting this response because:
  Your system issue on Saturday night was what caused me not to be able to finish my purchase when my credit line was still higher. Then when I went to finish it Sunday morning which was within the 24 hours that I have to complete it you had already reduced the limit. This is not fair for had your system let me back on on Saturday I would have finished it and it would have been done but because it wasnt allowing me to then I couldnt. This is your system issue and when a company causes something like that which is no fault by the customer then the company should have to fix the issue and if it doesnt then that is bad business. Im about to graduate with my masters in business and I can tell you I would never treat customers the way that ********************** is now treating me. I have the email that shows I have 24 hours to which you did not own up to Your end by giving me the 24 hours before you reduced the line so that is unfair and unethical business practices. 

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/23/2025

  Dear *****,

  I hope this message finds you well.

  
  As part of our ongoing business practices, we regularly review spending limits to ensure that paychecks arent over-extended across our customer base. Recently, your spending limit was adjusted during our review cycle. This adjustment is based on company trends and not on your individual performance. We believe this step is crucial in maintaining financial balance for all our customers.

  
  Because these adjustments are made based on overall activity, employees and members cannot make changes to their spending limits on an individual basis. Your employer or association does not influence these changes. However, if there is a significant change, we typically notify the client as a courtesy.

  
  Additionally, please note that customers do not have a personal line of credit with Purchasing Power.

  
  I understand that you have discussed this matter at length with our Vice President of ************* on April 4/22/25 and our CEO is also aware of your concerns. Your request has been thoroughly reviewed, and we have provided our final decision. While I understand that you may not agree with this decision, I will not be sending any additional communications regarding this matter as the information provided to you is conclusive.

  
  I recognize how this situation might be inconvenient and frustrating for you, and I sincerely apologize for any distress it may cause. I am here to answer any questions you may have and to support you through this process.

  
  Thank you for your understanding.

  
  Purchasing Power, LLC

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23214050
  
  I am rejecting this response I have also contacted numerous employees all over purchasing power including the CEO and explained how your system issue of me not being able to log back on Saturday caused me not to be able to finish this purchase. I have also made it very clear that I dont feel like you cared from the beginning or that you even listened to me because all you addressed was the change of credit line NOT where I told you that your system messed up and that was the reason all this happened. I have emailed numerous corporate and management employees and explained this. Im not going to give up until this is fixed because its NOT right that the issue getting back on your system on Saturday to finish my purchase when my credit line was still the previous amount is making this happen. Ive gotten emails back and I also have other people within purchasing power looking into this as again I feel like you never wanted to help me from the beginning and were rude to me. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the delivery fee charged in connection with a recent order placed through Purchasing Power. The item in questiona couchwas delivered by a third-party freight company contracted by Purchasing Power. Unfortunately, the delivery could not be completed because the couch did not fit into my apartment.There are two key issues I would like to raise:1.Failure to Provide Accurate Product and Packaging Information Prior to placing the order, Purchasing Power did not disclose clear or accurate dimensions of the packaged product or how the item would be delivered. If full measurements (including packaging, angles required for maneuvering, etc.) had been disclosed, I would have recognized that the couch was not suitable for my space. This lack of transparency directly led to the failed delivery.2.Unprofessional Conduct by the **************** The delivery personnel were not only unwilling to attempt safe alternative entry methods but were also extremely rude and unprofessional. One of the workers used profanity in my home and showed no regard for customer service or basic respect. I should not be charged for a delivery that was not only unsuccessful but also conducted in such an inappropriate manner.I am requesting that the delivery fee be waived or refunded, as the failure to complete the delivery was due to circumstances beyond my control and a lack of proper communication and professionalism on Purchasing Powers end and that of your contracted delivery service.I appreciate your attention to this matter and look forward to a timely resolution.

  

  Business Response

  Date: 04/17/2025

  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC .

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip on purchasing power back in November of 2024. I booked a flight as well as a attraction which, was go kart. The trip was set for March of 2025. A month before the trip I reached out to the attraction which, was Mario ** kart in ***** asking to edit the reservation. Instead of Editing the reservation, they cancelled it as they told me the dates I requested wasn't available. I didn't want the reservation cancelled only edited. They reported they did give a refund on Feb.7th 2024 in the amount of ******. On 4.14.25 I contacted this company so that they can resolve as I'm paying for something monthly still that have be refunded by the company. They informed that they couldnt help me and i need to reach out to the third party company even after I already told them I did and they refunded me. I dont want to continue to pay for a service that im not using. The worker was rude and he said his name so fast several times that i could barley get the spelling however what i gathered was ********* *.The number that is listed on the site is now saying its no longer in services Ive attached my check stub from April which the payment comes out and is listed at the bottom as OTHER INS ******. As you can see I'm still getting charged that full amount. I also attached the conversation with the company showing it was refunded on Feb 7th I also attached their agreement

  

  Business Response

  Date: 04/16/2025

  Greetings Karita
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC .

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ******** Placed on 3/28/25 9:01 AM $221.83 plus shipping and fees. I ordered my son a toddler bed. I received it and it had ***** spots all over the wood pieces, the screws were all rusted. I called to inform and see what could be done. I was told they couldnt promise that if I ordered a replacement that it wouldnt be damaged. Only other option was to pack up the heavy material and take it to an *** store and return it and then wait another 5-7 business days for a refund. When told I was the only one being having to go out of my way and asking for a manager or supervisor. I was placed on hold and then told they were busy and I had to wait ***** hours for a return phone call. While Im waiting my son still doesnt have a bed to sleep in and it seems as though this is normal seeing that they cant guarantee that their products wont come used or damaged.

  

  Business Response

  Date: 04/07/2025

  Greetings ******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC .

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024, I placed two orders. I ended up returning both orders unopened and unused. The orders consisted of a Ninja mega kitchen and a PS5 bundle. Both orders were returned, received, and processed as returned on ******* 8, 2025. I received the refund and credit for the Ninja Mega Kitchen, but not for the PS5 bundle. Because the system did not process the PS5 Bundle return, I continue to be charged each paycheck and a balance shows on my purchasing power account. We are now in April, and I have spent the last 4 months since ******* going back and forth with this company. On every single call, the agents are not helpful, are lazy, and do not want to do any work to get this fixed. Each time I talk to a representative, they just keep telling me to wait for the "backend" team to resolve the issue. I've been told to wait ***** hours, 3-5 business days, etc etc. I just continue to be told to wait, but no one is taking this issue seriously considering I continue to be charged improperly. I have had numerous tickets submitted and numerous claimed "escalations" submitted. I keep being promised returned sup calls and, of course, no one ever calls. This is what needs to be done ASAP: The return credit for the PS5 Bundle needs to be put onto my account to clear out my purchasing limit, a ticket or form needs to be put in to not allow this company to pull from my paychecks anymore, and lastly a refund of $281.85 is due back into my account. This refund consists of my $40 down payment and 7 charges from my paycheck of $34.55. At this point, I request the refund be rounded up to $300 for the inconvenience and my time wasted over these last 4 months fighting back and forth with this company over something that was NOT my fault at all but rather their poor system. This needs to be addressed ASAP and it is utterly ridiculous that I even have to take this avenue for some assistance. I will never do business with this company again.

  

  Business Response

  Date: 04/03/2025

  Greetings Alena, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution.  If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC .

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a travel package and my flight was supposed to be added and it wasnt, just my hotel was added. I reached out to customer service for them to half assist me and lie and say they will contact corporate. I need this fixed ASAP and need to speak to someone. I have screenshots for proof of my package order. I am willing to send the pics. Please help, I need my flight !

  

  Business Response

  Date: 04/07/2025

  Greetings Mikalah,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yall did everything I needed to! They are an amazing company and I appreciate them ! 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dinette set in October received it and had it put up mid November. The product alignment was off an some of the parts didnt fit causing the table to not be balanced immediately reached out to the company who said I was out of warranty with them then advised to contact vendor, contacted vendor who kept saying things like send pictures, then said my dining room floor not leveled not sure how they came up with that conclusion when they have never been to to my home. So after weeks of back and forth I reached back out to them advising what the vendor said and they told me to send a letter in writing. Sent a letter in writing never got a response contacted them again this month said someone will call in 24 hours its been 96hrs.

  

  Business Response

  Date: 04/02/2025

  Greetings ******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 

  
  Purchasing Power, LLC  

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an over ***** dollar available spending limit with Purchasing Power. I've been using this business for over 15 years. All of a sudden last week, the website does not allow shipment to my address. I made phone contact several times and someone that speaks broken English tells me that they cannot ship to my address because of a "window". they tell me to put in a different address. I can't put in a different address other than where I live. I ask for a manager on the phone and they refuse to let me speak to one. The last representative that I spoke with said that I would receive an email within two days explaining why they cannot ship to my address. I never received that email. Are they discriminating against where I live? Is it me? I've been a very faithful on time paying customer for many years and they refuse to ship to me now. I at least deserve a TRUTHFUL explanation for their unreasonable refusal of service. BBB, thank you for listening and helping me out.

  

  Business Response

  Date: 03/31/2025

  Greetings *******, 
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC  

  Customer Answer

  Date: 04/06/2025

  I will be reaching out to Purchasing Power tomorrow, April 7, 2025 to attempt reaching a resolution.  I received an email from Purchasing Power stating that they have made a change to my account.  I attempted to complete a purchase this morning and again it still blocks me from having a purchase sent to my address. I will contact them tomorrow and keep you updated on the status. Thank you for being there to help with a resolution. Your continued assistance will be greatly appreciated. Stand by

  

  Business Response

  Date: 04/09/2025

  Greetings *******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 
  Purchasing Power, LLC 

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/20/2025 I placed an order for a ******* S25 Ultra phone and protection plan. On 03/24/2025 I received a package through *** Ex tracking that weighed at least 10 lbs. Upon opening the package it contained 12 gauge shotgun shells. I took pictures before and after opening, even videotaped me opening the box. I immediately contacted purchasing power to report the problem. I emailed the pictures and video to them while on the call, I was told that there would be an investigation and I would receive a replacement phone 3-5 days and an email with tracking info. I called purchasing power on 03/26/2025 to inquire about a replacement after I haven't received an email nor tracking info. I was told that they were still investigating and it could be several more days. I then requested to cancel the order and all billing. I was told by ****** that I would continue to be billed until the investigation is complete which could be several more days. This is unacceptable as I have provided supporting documentation and I should not have to inconvenienced anymore than I have already with this issue. Also, I have this box of ammunition that I have no idea how to dispose of and the company is not offering me any resolution.

  

  Business Response

  Date: 03/31/2025

  Greetings Petula.
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you. 
  
  Sincerely, 

  
  Purchasing Power, LLC  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******