ComplaintsforPurchasing Power, LLC

• Initial Complaint

  09/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with Purchasing Power and after I placed the order I saw the address was wrong. I tried cancelling right away but there was no button for me to press to cancel, even though their website says there is. I called customer service and they said they could not cancel it. They said it was processing and to cancel with the shipping company. I tried doing that and shipping company said they cannot cancel, only the business can cancel. So I put a return order in and it says the reason for cancellation isnt one listed so I would need to return and pay a restocking fee. That's ridiculous when I tried cancelling right from the start. And they charge separate shipping fees for each individual item even though it gets shipped at one time in one box. They will not give a refund. And there is no other number to call and get help. This is using people for more money.

  

  Business response

  09/25/2024

  Greetings *******,
  
  In an effort to resolve your BBB concern related to an order cancellation due to a wrong shipping address selected, we have attempted to reach you to further assist. Please rest assured as we are initiating a thorough review of your complaint to gain a comprehensive understanding of the circumstances surrounding your dissatisfaction. We will keep you informed of our progress and aim to provide a timely and satisfactory resolution to your concerns. We have included our direct contact information should you have any questions in the meantime.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new ********** and it was delivered damged. I am a travel nurse and work on the weekends so, I did not take the item out of the box until I came back on 9/02. Actually I opened the box 09/03 because that's when I could get someone to hang the TV. I was told I had to have it opened in 48 hours. Even if I was able to, you guys are closed on the weekends and I would have missed the window, like another customers complaint. No one is trying to help. The warranty people and ******* are deferring back to this company who refuses to take the product back or exchange it. This is very unfair.

  

  Business response

  09/23/2024

  Greetings ********, 
  
  It was a pleasure speaking with you today regarding your account concern. We have set expectations to further assist with your request from a replacement order. We will provide an update on your request within 2-3 business days. In the meantime we have included our direct contact information should you have any questions.

  Sincerely,
  
  
  Purchasing Power, LLC
  
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed one order on 8/23/2024 that was split up into 6 shipments I have called the following day before order was processed to let Purchasing Power know they had the wrong address. I updated my address online with them.They refused to help to redirect it. They said I needed to create a my choice *** account and then call *** to redirect.I set up a my choice account and followed their instructions. *** dispatcher called me back advising that purchasing power declined to redirect the rest of the packages and I paid thinking it was for all but only one item of 6 was redirected.Purchasing power charged me $154 for shipping fees. I spoke with **** a supervisor with purchasing power who was condescending and refused to ******* of today I have been charged and paid for an order that I don't have.I called back today and they still refuse to help even though the orders were redirected back and they have ownership of my order!Now I have paid $154 in shipping fees and over $500 cost of product they have in their facility In ******** Order number ******** tracking numbers 1Z2E67E20368332212 1Z6869FF0392384332 1ZA8369V0358063340 1Z6869FF0399007307 1Z845A5R0320245885 1Z6869FF0397306890 1ZA8369V0356508622 DATE PLACED August 23, 2024

  

  Business response

  09/26/2024

  Greetings ****,
  
  We would like to express our sincere appreciation for bringing your concern to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. After initiating a thorough review of your account, it appears that your order concern is actively being addressed. We've attempted to contact you to offer additional assistance if needed, however we were unable to reach you by phone or leave a voicemail due your inbox being full. We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint regarding the purchase of a bed from Purchasing Power in April. Upon delivery, it was evident that the boxes were severely damaged, resulting in several pieces of the bed being in a damaged condition. I immediately reported this issue, but regrettably, it took several months for a response from your team. After a considerable delay, I received communication from *****, who assured me that the damaged bed would be picked up and replaced. I explained to ***** that the bed had been assembled and that I no longer had the original box, particularly given the passage of time since the purchase. He initially assured me that this would not pose a problem. However, weeks later, ***** contacted me again, stating that I would need to cover the costs of new boxes and delivery, as well as dismantle the bed myself. This was an unreasonable demand, and I repeatedly requested assistance, as I did not agree with the proposed solution. Subsequently, I was in communication with *******, who took an additional number of weeks to secure approval for the bed pickup and breakdown. After numerous email exchanges and confirmations that a replacement bed would be shipped following the pickup, I was astounded to discover that ******* now claimed there would be no new bed delivered. This deviation from the original agreement is unacceptable, as the primary focus was on the pickup of the damaged bed and the delivery of a new one. This ongoing issue has persisted for over six months without any resolution or acknowledgment of the time and inconvenience caused by the lack of service. I urge Purchasing Power to promptly address this matter and provide me with the replacement bed that was promised. It is imperative that this issue is resolved without further delay to ensure customer satisfaction and uphold the integrity of your company.

  

  Business response

  09/18/2024

  Greetings Maelle,
  
  We would like to express our sincere appreciation for speaking with us and bringing your concerns to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. Please rest assured as we are initiating a pickup of the damaged bed and are working on getting the replacement delivered to you. Your satisfaction is our top priority, and we appreciate your patience while we resolve your concern. We will keep you informed of our progress and aim to provide a timely and satisfactory resolution to your concern.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

  Customer response

  09/19/2024

   
  Complaint: 22270305
  
  I am rejecting this response because: I received a call from a ***** Culvert ( I might be misspelling the name). I put her on the call with the delivering partner they utilize who advised on the call that they do not disassemble items and that white gloves service means only to come inside the home to pick up the item. She also did advise that purchasing power deleted the pick up of the damaged item. The reference to the deleted pick up is R867467. 

  ***** and I spoke and I proposed the option of finding another vendor that can come and break it down to pick it up or I can break it down but a credit would need to be applied for this inconvenience. She offered 300 I advised I needed to consult with family to confirm if this would be acceptable. She advised to call her back and gave her direct dial. I called and left a voicemail that the credit we would agree to would be 350 considering that it had been months and the amount of inconvenience.  I left a voicemail 9/18 at 2:00pm eastern time and another call was placed and a voicemail was left at 9:38 am on 09/19/2024. I still have not received confirmation a white glove pick up has been initiated and confirmed by the pick up partner they utilize and agreed upon credit amount.  This is still not resolved. Pending confirmation of these two items I have outlined. 

  Sincerely,

  
  Maelle *****

  

  Business response

  09/25/2024

  Greetings Maelle,
  
  Thank you for speaking with us regarding your return and replacement order. We have confirmed that the damage order pickup and replacement delivery is scheduled for Friday, September 27, 2024. We will contact you after your delivery to ensure everything was properly handled. We apologize for the inconvenience and appreciate your patience while we resolved your concern. Thank you for your feedback and for allowing us the opportunity to make things right. 
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  
  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally address a long-standing issue concerning my credit limit. Over the past year, I have made multiple calls to the customer service team regarding a significant decrease in my available credit by $6,000. Initially, my limit was reduced to $1,800 in error, and several representatives I spoke with confirmed that this was indeed a mistake. I was informed that the reduction should have been an increase, not a decrease, and that tickets were filed to correct this.Despite the numerous reassurances I have received, the issue has yet to be resolved, no one has returned any of my calls as promised, and my credit limit remains at $1,800, over a year later. I am extremely frustrated by the lack of follow-through and the continued impact on my availability to make larger purchases.I request immediate action to restore my credit limit and correct this mistake. I would appreciate confirmation that this matter has been resolved as soon as possible, including written documentation of the correction.

  

  Business response

  09/18/2024

  Greetings ******,
  
  Thanks for speaking with us regarding your spending limit decreasing. We have set expectations to further assist you and have included our direct contact information should you require additional assistance in the meantime. We appreciate your feedback and thank you for allowing us the opportunity to make things right. 
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order through this company on 7/19 the product I ordered was a KitchenAid 7 cup Food Processor. The company stated a shipping label was created by the vendor and the item never shipped to me...I have called the company Purchasing Power at least ******************************************************************** asap. Each time I call I am told to wait two days and this should be resolved. I have called three times a week since July 24th 2024. I still have not received the product I purchased nor has the product been reordered or cancelled. I feel that at this point the company has dishonest business practices and needs to be reported...I would like either the product I originally requested or a full and complete refund of my money

  

  Business response

  09/11/2024

  Greetings,
  
  In an effort to resolve your BBB concern related to undelivered item, we have attempted to reach you to further discuss your concern. It is never our intent to have this experience and certainly apologize for the inconvenience. Please rest assured as we have released return credit to your account for the total cost of the undelivered item. Please expect to see return credit post to your account in ***** hours.  We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

  Customer response

  09/11/2024

   
  Complaint: 22238255
  
  I am rejecting this response because:
  They have told me it would be resolved in ***** hours at least three times a week since 7/22/24. I do not trust the fact that this has been completed or will be completed as they promised.
  Sincerely,
  
  *********************************

  

  Business response

  09/16/2024

  Greetings ******,

  We have confirmed that your account was been credited on 9/14/24 for the Food Processor. Any payments received for this order has been applied to your open balance. We apologize for the inconvenience and appreciate your patience while we resolved your concern. Thank you for your business and allowing us the opportunity to make things right. 

  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company will not cancel my order, it was placed in error, I immediately contacted them via their live chat and was told its too late. With the order still in pending status, they claim they could not cancel. They will not allow me to refuse delivery without charging me a $350 fee, which is as much as the cost of the item. They also will not accept a return. They simply do not care and are not willing to help me. It costs them nothing to help me

  

  Business response

  09/06/2024

  Greetings ********,
  
  We would like to express our sincere appreciation for bringing your concerns to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. Please rest assured as we are working diligently to address your concern regarding cancelling a freight order. Your satisfaction is our top priority, therefore we will keep you informed of our progress while aiming to provide a timely and satisfactory resolution.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I never received my order and they took out the first payment on 8/9/24. I then called the company and was told I would receive a refund and no other payments would be taken. On 8/23/24 they took another payment. I called again and now have emails of them stating that they only show the 1 payment on 8/23/24 and that is the only refund I will receive. I have sent proof of 2 payments and they ignore it and will not give a correct refund.

  

  Business response

  09/05/2024

  Greetings *****,
  
  We would like to express our sincere appreciation for bringing your concerns to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. Please rest assured as we are working diligently to address your concern regarding a refund. Your satisfaction is our top priority, therefore we will keep you informed of our progress while aiming to provide a timely and satisfactory resolution.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC

  Customer response

  09/08/2024

   
  Complaint: 22220781
  
  I am rejecting this response because: all I am getting in response from your business is a generic response only going to give 1 payment refund. You are still pulling money from my paychecks still! So now you need to stop pulling payments and refund me 3 payments. When the order was refunded over a month ago you should have never pulled another payment! 
  
  Sincerely,
  
  ***** *******

  

  Business response

  09/24/2024

  Greetings *****,

  Thank you for briefly speaking with us today. We have set expectations to further assist with your payment concern on tomorrow, 9/25/24. We will contact you during this time to further assist with issuing a refund for the additional payment received. We have also included our direct contact information should you have any questions in the meantime. We apologize for your experience, and thank you for allowing us the opportunity to make things right. 
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

• Initial Complaint

  08/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/21/24 I purchased tires that were too big for my vehicle so I never picked them up and they were returned. I have been calling them every other week since then because Im still being charged for the tires and I havent received a refund. Every time I call they tell me the same thing as if they are reading from a script. That they will escalate the issue and someone will call me and reissue me a refund. I am fed up with the run around! I just want my refund and account to be adjusted and not have to continue to make payments on items that I dont have!

  

  Business response

  09/05/2024

  Greetings *******,
  
  We would like to express our sincere appreciation for bringing your concerns to our attention. We understand the importance of your experience with our company, and apologize for any inconvenience you may have encountered. Please rest assured as we are working diligently to release return credit to your account for the return of your tire order. Your satisfaction is our top priority, therefore we will keep you informed of our progress while aiming to provide a timely and satisfactory resolution.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  
  

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased through Purchasing Power a ****** House 6 pc ***** Power Reclining Leather Sectional on 8/7/24. It was delivered to my house on 8/21/24 early evening. We waited for help to unpackaged the sectional and put it together it was after 12 midnight on 8/23/24. We found a hole in the leather a piece of the sectional, as well as the back reclining mechanism was badly bent and non working. I called on 8/24/24 to notify Purchasing Power customer service of this but they were closed on the weekend, When I called back on Monday morning they said that I only had 2 days to report this and they couldn't help me. I called Allstate Warranty and they said that the only things they cover are those that happen after product was working fine and then stopped working. I called ****************** and they were of no help they told me that this needs to be taken care of by Purchasing Power. NO ONE is interested in helping me resolve this matter.

  

  Business response

  09/04/2024

  Greetings ******,
  
  Thanks for speaking with us regarding your order concern. We have set expectations to further assist with your request. We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime. We apologize for your experience, and thank you for allowing us the opportunity to assist you. 
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩