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Business Profile

Consumer Finance Companies

Angel Oak Home Loans LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Angel Oak Home Loans LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Angel Oak Home Loans LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will copy and paste my initial email to help paint the picture of this situation below: Hello, my name is ************************* (file # : *****). My home address is ************************************************. I utilized the funding program related to Covid 19 and received mortgage assistance from March 2023- September 2023.When I had applied and was approved for assistance my mortgage servicer was through ************************* (SLS). I am reaching out because I was just made aware a few days ago as I went online to start my mortgage payment for the month of October that I was no longer with ************************* since June 2023. As I called out to my previous servicer (SLS) I had discovered that I'm now with ************* as my mortgage servicer. Unfortunately , due to me not knowing of this change I had never made **** Save The Dream aware of these changes, therefore the payments from June-September were sent to the wrong servicer (SLS). I spoke with a customer representative that directed me to inform **** Save The Dream of the changes and to have the missed funding redirected. I will attach the welcome email along with the outstanding balance from June-September 2023. If you have any further questions please feel free to contact me via email or by phone at ************. Thank you for your help.Thank you,************************* *This issue ongoing issue havent been resolved and Im currently at risk for a home Foreclosure. Ive been in frequent/ weekly conversations with **** Save the Dream for this problem. **** Save the Dream was making payments to my previous servicer, however in the month of October as I was supposed to start making payments on my own again I had discovered my servicer had change to ************** I wasnt aware of the change of mortgage services therefore the previous servicer was still collecting payments from *************************. Payments to Flagstar are missing for a total of 4 months due to this situation and lack of communication & again risk of fore

      Business Response

      Date: 02/28/2024

      Good morning,

      The complainant is not a customer of ******************** Oak **********************; therefore, we are unable to provide a response.  Please remove this complaint from Angel Oak Mortgage Solutions LLC's record and forward the complaint to Angel Oak Home Loans LLC, which is a different company.  The complaint may be forwarded to *********************** at ************************************************  

      Thank you. 

      Customer Answer

      Date: 03/02/2024

      Thats correct , the complaint is intended for Angel Oak Home Loan , so the provided contact will be appropriate to use. Thank you!

      Business Response

      Date: 03/11/2024

      Good morning,

      Please see attached response and supporting documentation.

      Thank you.

       

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently experienced a fire which destroyed our outbuildings. Our insurance company issued a check in my, my husbands and the name of mortgage company( Angel Oak home loans).I've tried calling company several times with no success. Every time you get an automated response informing that "no associates are available, try calling back in 30 minutes". Their website is malfunctioning as well. It is not letting me log into my account.I would like for Angel Oak to contact me as soon as possible and endorse the check, so we have funds to do nessecary repairs to our backyard buildings.

      Business Response

      Date: 02/03/2023

      Please see attached response

    Angel Oak Home Loans LLC is NOT a BBB Accredited Business.

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