Complaints

This profile includes complaints for Networx Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Networx Systems, Inc.

  3399 Peachtree Rd NE Atlanta, GA 30326-1120

  
• 

  Networx Systems, Inc.

  589 N Dupont Hwy Dover, DE 19901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The aforementioned company is dedicated to selling information about jobs, the problem is that they promise many things and in the end they do not back anything and send you fraudulent information and always try to blame you for the supposed misuse of their application, they do not support you absolutely 1 cent of what you invest trying to grow your business with the alleged information that they are selling you since they charge you for information that does not exist and they do not reimburse you absolutely nothing, they deceive you by saying that that information is true, which is false no They make no attempt to remedy the situation to help you, and your money is lost, since they do not reimburse you at all Before investing money with this company. Think twice, since once you put your money with them, you don't even look at your money. No true information in any way, since they send you fraudulent information

  

  Business Response

  Date: 09/05/2025

  We are truly sorry to hear about your frustration and disappointment. We understand how important every dollar you invest in growing your business is, and we never want you to feel that your efforts or money have been wasted.
  Our goal at Networx is to help you connect with real homeowners who are actively seeking the services you provide. Many contractors across the country have used our system to successfully grow their businesses, and we regret that your recent experience did not meet your expectations.
  This was your fourth time working with us, and while we value the trust you placed in returning, we recognize that not every lead will turn into a job and that can feel discouraging. Please know that we do not create or falsify homeowner inquiries. Every lead we send comes from a homeowner who has reached out for help with a specific project. While not all homeowners respond, many of our clients do find consistent value and success from these opportunities.
  We take your concerns seriously and are continually improving our processes based on client feedback, because we want you to feel supported and confident when you partner with us. We are sorry this was not your experience, and we wish you much success moving forward with your business.

• Initial Complaint

  Date:08/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't use this company. They steal your money. They ask for a $350 monthly budget in return they gave 7 leads 5 out of 7 are no reply or fake leads. I was paying $350 weekly for 2 months. When they send leads your not supposed to be charged until you accept or make contact with a lead . Well after the first month I was charged for receiving a lead no contact. I called in spoke to a representative and asked if they changed their policy without notifying the clients. Guy laughed. These people are crooks.

  

  Business Response

  Date: 08/28/2025

  Were truly sorry to hear about your negative experience and the frustration it has caused you. Please know that its never our intention for any client to feel misled or unsupported.
  Our policy has not changed: the value of each lead is deducted from your account balance as soon as it is delivered. As long as your account has funds available and is not paused, you remain eligible to receive leads. Charges are not dependent on whether you personally accept the lead or make contact with the homeowner. That said, we fully understand that not every lead will result in contact or a job, and on occasion a bad or unreachable lead can slip through. This is why we have a process in place to review and credit leads when appropriate, and we encourage our clients to use that system so we can make things right.
  We are also very concerned by your report about your phone interaction with our representative. Professionalism is something we take very seriously, and we are looking into this matter carefully. If the behavior you described did occur, it does not reflect the standard we expect from our team, and we will address it directly.
  We value your feedback and remain committed to improving our service and supporting contractors like yourself.
  

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company to ever do business with. People stay away from this company. Their leads are no good.

  

  Business Response

  Date: 08/14/2025

  We're sorry to hear you had a negative experience. You were with us for a little more than two weeks and received four leads, two of which were credited back to you. We're proud of the thousands of professionals from across the home improvement spectrum who are successful with us. 
  You didn't mention anything about refunds in your complaint, but we've gone ahead and refunded the $350 charge from 7/29 as well as the $23 charge from 8/7 and we wish you and your company all the best going forward.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start, let's several months ago, I'm gonna decided to look for a company that can give me some leads and new clients. My first payment was ***************************************************************************************************************************** lThey were customers will never answer the phone. We called most of the customers back, and most of those customers never respond back email phone call. We decided to pay another $500, which we ended up losing. . 95% of those leads or basically no answer they didn't request, job. All I am asking is that this company shouldn't be in business. They take advantage of you. They give you wrong information wrong clients. I don't wanna lose any more money. So all I'm asking is for you to close my account. And return the $434. You took this month....

  

  Business Response

  Date: 06/29/2025

  Thank you for sharing your concerns. Were sorry to hear that your experience with our service didnt meet your expectations.
  Our goal is to connect professionals like you with homeowners who are seeking home improvement services. While not every lead results in a successful connection, we continuously monitor lead quality and provide tools and support to help pros like you maximize value.
  That said, we understand your frustration and appreciate you reaching out. As requested:
  Your account has been deactivated.
  The most recent charge of $436 has been fully refunded.
  You will not be billed moving forward.
  We hope this resolution reflects our commitment to fairness and customer care. If you have any additional questions or need further assistance, please dont hesitate to reach out to us directly.

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out that this company is selling my information to contractors without my permission and charging the contractors for the lead even though *** never done anything with the company. I want them to stop selling my information so i can stop being harasses by other companies

  

  Business Response

  Date: 06/15/2025

  Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you've experienced.
  You're right to be concerned about your information being shared without clear consent. We take data privacy seriously and understand how unsolicited contractor calls can be disruptive.
  Here's what we've done immediately:
  -Contacted all contractors who received your information and instructed them to stop reaching out to you
  -Suspended our partnership with the referring website until they clarify their consent process
  -Escalated your feedback to ensure better transparency in our referral system
  We want to make this right. Beyond stopping further contact, is there anything else we can do to resolve this situation for you?
  We appreciate your patience as we work to improve our processes.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought leads for my roofing company from this business. It appears that they are a total scam. When given a lead, I immediately called and emailed as well as texted the customer. To which I got no response ever. Called each lead for a week as they instructed, no reply ever. The 3 that I actually talked to stated that they never asked for someone to call and were skiddish about the information that I had on them. I drove to a few properties to see if they were real, they were not legitimate roofing leads. They took my money for the first month and convinced me that I was the problem. I decided to try again. And yes , I fell for the scam again. No one answered or returns any contact . They have thousands of reviews, they must be bogus reviews. This is a scam!

  

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to share your concerns. Were sorry to hear that your experience did not meet expectations.
  At Networx, were committed to providing high-quality home improvement leads to contractors across the country. Many of our clients have had great success using our service, consistently growing their businesses by following our best practices for engaging with leadssuch as reaching out promptly by phone, text, and email. While no lead generation program can guarantee 100% conversion, we stand behind the overall quality of our leads and the positive results many professionals achieve through our platform.
  We understand that not every lead responds, and that some may not be ready to move forward for a variety of reasons. This is a known aspect of the industry and part of the natural variation in marketing outcomes. Thats why our team is always here to support you, provide guidance, and help you maximize your return.
  With that said, although our refund policy does not cover funds that were already used to send leads, weve gone ahead and issued a full refund for everything you spent since reactivating your account on May 29, 2025. We did this as a gesture of goodwill and to show that we take your concerns seriously.
  Finally, wed like to address your mention of our reviews. The thousands of customer reviews you referenced are genuine, reflecting real experiences from contractors nationwide whove partnered with us. We do not tolerate or engage in fake review practices of any kind.
  We appreciate the opportunity to clarify and wish the very best to you and your company going forward.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Networks has sent in fraudulent leads to me throughout the process, I would be cautious to have anything to do with this business as they send false leads that none can contact, fake numbers, and no answer to 90% of the leads they send. You are better off going door to door than to hire these crooks. I inquired on April 21 of a lead, and the customer never answered after trying multiple times.Then they charged my Bank account and not the $306.00 dollars that I had set in the Networks app for use, When I called them, they were very rude and pushy and did not have a good explanation, so I cancelled my account and asked for my $306.00 dollars back to my Bank account but they refused and kept my money without providing any service as i am no longer with them and my account is cancelled. I would like my money back from these delinquents and beware if you are an honest employee of them to look for a different opportunity as these yahoos will be out of business soon.

  

  Business Response

  Date: 05/29/2025

  Were sorry to hear you were dissatisfied with your experience, and we appreciate the opportunity to respond.
  Over the course of your one-year relationship with Networx, you received a total of 40 leads. Of those, you requested credits on 6 leads, all of which we granted without hesitation, resulting in a 100% credit approval rate. This demonstrates you understood how to use our credit system and that we honored every reasonable request made through our standard process.
  Regarding the other 34 leads, we were never contacted about any issues with them during the time the account was active. This BBB complaint was filed one month after the account was already closed, and represents the first time weve heard any concerns about those remaining leads. Had the client submitted credit requests, we would have gladly reviewed those leads as well, per our fair, industry-standard lead credit policy.
  As with any lead generation service, not every lead results in contact or a job and we do acknowledge that occasionally bad leads can slip through. However, many of our clients see significant success using our platform, and we work hard to maintain the overall quality of our network.
  In terms of billing:
  On January 9, you were charged $206, which we have now refunded in full as a gesture of good faith.
  After that date, there were four additional lead purchases totaling $135, all of which were individually selected and purchased by the client.
  Regarding concerns about a recent phone interaction, we take this seriously. We are actively investigating the conduct of the representative involved, and appropriate action including termination if warranted will be taken to uphold our commitment to professionalism.
  We genuinely regret that you weren't satisfied with your experience. However, we believe we acted fairly, provided prompt credits when requested, and even issued a voluntary refund beyond our obligations.
  We wish you well in your future endeavors.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (2/25/2025), (3/25/2025), (4/25/2025) - $300 ea. Time spent: 17 hours Total: $3000 The business advertised to provide quality leads for my exterior construction business. I have called leads, and no answer by any one of the leads provided. I do not believe they are legit leads. I believe the company is spamming me with fake information to keep stealing money from me. I paused my account with them, and contacted their contact that contacted me, asked for my account to be put on hold, and I have heard no response, nor was my request to pause my account honored. I only wish that my money be refunded, and that my time spent on trying to resolve the issue, and now file this dispute, and others, be paid for.

  

  Business Response

  Date: 04/27/2025

  Thank you for bringing your concerns to our attention. We take all feedback seriously and appreciate the opportunity to address your experience with our lead generation services.
  We have issued a full refund of the most recent $300 charge from 4/25.
  After reviewing the leads provided to your account, we have determined they were viable business opportunities that met our quality standards. Our records indicate that other contractors have successfully converted similar leads into projects.
  Lead generation is a complex process with many variables, and outcomes can differ based on factors such as follow-up speed, communication approach, and market conditions. While we cannot guarantee that every lead will result in business, we stand behind the quality of opportunities we provide.
  We continuously work to improve our services based on contractor feedback and remain committed to connecting qualified professionals with homeowners seeking their services.
  We wish all the best to you and your company.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , to whommay concern Networx is a fraudulent company. All you have to do is look at the reviews. They are all anonymous I paid for 46 leads. They were all fake. We not get one job. They always have some type of excuse after proving that the addresses or homeowners information is fake, including non-or disconnected phone numbers they need to be sued and shut down. I have all the proof. Had a call with *****, and there was multiple racial slurs.

  

  Business Response

  Date: 04/18/2025

  Thank you for bringing your concerns to our attention. Were genuinely sorry to hear about your experience and appreciate the opportunity to respond.
  At Networx, we are committed to maintaining a high standard of professionalism across all interactions. We take your report regarding the behavior of our agent very seriously. An internal investigation is already underway, and we will take swift and appropriate disciplinary action based on the findings. Disrespectful or discriminatory behavior of any kind is absolutely unacceptable and not tolerated under any circumstances.
  Regarding the quality of leads, we understand how frustrating it can be when leads dont convert into jobs. While no lead generation service can guarantee 100% job conversion, we do our utmost to deliver verified, real-time homeowner inquiries. We also offer one of the fairest credit policies in the industry, supported by a dedicated team of lead verification specialists who carefully evaluate every credit request we receive.
  It's important to note that we have thousands of satisfied, long-term customers who consistently grow their businesses using our platform.
  According to our records, your account was activated on February 26, 2025. You made two payments totaling $598, marked one of the leads as a closed job worth $500, and received a $123 refund upon cancellation. In the end, despite your concerns, your account still yielded a positive return.
  We regret that your experience did not meet your expectations and wish you the best in your future business endeavors.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Networx in 2000. They required a deposit of ******USD for leads. The leads they gave me were not for my trade initially. I just paused the leads for 5 years. Recently they failed to pause my leads after I sent them an email. I got a message a week after the email I sent on April 1 that I received a new lead to paint 2 bedrooms. The lead cost about 105USD. I didnt have time to do the job, but I called the customer and left them a message. Then I called Networx and asked why my leads werent paused. I always sent an email in the past and it worked fine. I also told them that the lead was classified wrong and was not for 2 bedrooms but just for a front door. Long story short, I told them I wanted to close my account. Remember the deposit? Well they said they dont issue refunds in cash. They said they issue refunds in leads. Think about that for a second. I dont think the company is morally sound. Ive seen a lot of other complaints similar to mine. I would like a refund of my remaining deposit.

  

  Business Response

  Date: 04/16/2025

  Thank you for bringing this matter to our attention. Were sorry to hear about your experience and appreciate the opportunity to address your concerns.
  To clarify, your account with ********************** was created on March 3, 2020, at which time you made a $500 deposit for leads. We're sorry for any confusion around the type and quality of leads you received, and we regret that your recent request to pause your account was not processed in the timely manner you expected. After activation in March 2020, this was just the 2nd time out of 96 successful pause-attempts that the account wasn't paused on time. The first time was in December/2023 and the lead we sent was immediately credited back to your balance when you let us know that you had meant to be paused.
  While our policy clearly states that deposits are non-refundable and are issued as credit toward future leads, we understand that every situation is unique. In light of your long-standing relationship with us, we have issued a full refund of the original $500 deposit as of the time of this response.
  We are committed to supporting our pros and sincerely apologize for the frustration this caused. Should you have any further questions or need assistance with your account status, please dont hesitate to reach out.