ComplaintsforNetworx Systems, Inc.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Refuses to Provide my refund after I closed my account. Did not provide leads but bogus contact information on most leads given. A waste of time and assets.

  

  Business response

  07/02/2024

  It's unfortunate to hear how things worked out. We reviewed the lead in question and determined there is suffecient reason to credit. Additionally a refund has been issued per your request which includes the value of the credited lead. We hope this is satisfactory and apologize for the inconvenience. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I prepaid then for leads and was given fake leads and ones that didn't respond or amount to anything. Was a complete waste of money. I asked to be refunded the $423 remaining balance back to my card. They are trying to force me to take leads with that balance. I already told them no and want my money back.

  

  Business response

  07/02/2024

  We are to sorry to hear about your recent experience working with us. Unfortunately at times there will be some leads that are difficult to reach. However, with time most companies are able to connect with enough homeowners to land profitable jobs. For quality purposes we did review the phone call you had with our Customer Experience team and determined that our cancelation policy was communicated accurately. However, in this case we are happy to refund the remaining account balance back to the payment method on file. We wish you all the best. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Called and asked for a refund and when asked where the refund is they said they refunded a card that was never used but for 6 years but that are saying they didn't have refund but also says there is a invoice for the 350 dollars but no refund that has been issued for 286. That is owed.

  

  Business response

  06/10/2024

  As of 6/9/24 we have refunded all charges in full. If you have not already seen the funds post to your account, you should see it within the next couple of days. At this time we consider this matter to be resolved. All the best. 

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently engaged with Networx for lead generation, and my experience has been extremely disappointing. From the outset, they misled me about how leads were generated. The quality of the leads was abysmal95% of them were dead-end prospects who never even requested services. When I attempted to get a refund for these worthless leads, their customer service was unresponsive

  

  Business response

  06/07/2024

   We are sad to hear of your experience after recently joining Networx. We have escalated these concerns to the appropriate team and have since been in contact with the customer.  We will be working closely with him to address these concerns and to provide support with any new leads received in the coming weeks. The customer has indicated this resolution is satisfactory after a recent call with his dedicated Enterprise Pro Account Manager. 

  Customer response

  06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. Would like to see how networx business operates after, me, accepting their response. I feel that they may fall back into the same pattern after this is closed. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have a guy by the name of *********************** who constantly emails and calls even after being asked to stop. It has gotten to the point of harassing emails and quotes such as, You begged to be on and so unsubscribe if you want me to stop. *** asked countless times for them to cease contact and yet I receive emails and calls daily. These employees are very unprofessional and Condescending

  

  Business response

  06/06/2024

  We appreciate your feedback. Our goal is certainly not to harass anyone. We will handle the matter internally and do all we can to ensure it does not happen again. Would you mind sharing with us the name of your company or the phone number that received the calls to. This way the only time we would contact you is if you contacted us first. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They mislead me under false pretenses when I sign up. They told me that I would not be billed unless I used the "leads", not once was I told that if the lead came through to my device that I was getting charged. They signed me up with 300$ and assumed my credit was still good due to me not using the leads. I called and ask how to pause the leads not thinking for one sec they were charged me. I just got tired of seeing everything come through to my phone. In the pics you can see the leads they dumped on me, not one was ever clicked on or used. Then they told me they could not tell if I click on it or not. They stated they did an internal investigation on my phone calls which I know is Not accurate, because they did them internally. We need an external source to investigate them. There is many, many, many other reports about being misled by networks. They stated I signed the agreement lol. Under cross examining, we will get the answers out of them that everyone is looking for. My first step is going to be a complaint, The second will be a certified letter from my attorney. If it's not resolved, we are going to court.They are gonna earn my money instead of just taking it from me. They failed to put reviews on their site. Because they know they are bad reviews. Instead, they have paid reviews or reviews that were used by contractors who they work with. But they are not valid reviews. Because you cannot find 1 bad 1 and trust me. They are all bad. They will mislead you and continue billing you without making it right. They have all this software to **** down clicks and people searching for services, but yet they somehow cannot see if I use a lead. They rocked my account!!! They think they are going to sit here and scam people and not make it right because some fine print. They charged me 750$ for a lead that was not used. Not me, I work to hard for my money

  

  Business response

  05/30/2024

  We understand your frustration and would like the opportunity to resolve your concerns. Therefore we have included a recording of the call you had with our sales team for your review. Per the recording it was explained that each lead would be deducted from your budget.  Additionally, we have refunded all charges to your credit card. We hope this resolution is satisfactory. 

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the meantime it would be best to explain when the leads are sent to a device they are still counted as a (charge lead) and do not roll over as I was told if not used. Assuming I would have to click on the lead like most lead services. If my money is returned in full I will happily except. Not one lead was ever used in anyform by myself or my workers. I appreciate the follup
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This place is a scam they never send you leads that go to what you signed up for and when you try to cancel the account the customer service people say things like well you did get one job from us that covered what you paid, they talk over you and try and treat you like they are the owner of the company. At one point the customer service guy says after me telling him 7 times to close the account and send the remaining money back well I guess I could cause I don't want you to bust a blood vessels but since tou owed us 86 dollars from 2018 ******** think your bills need to be paid but never told us how the bill was even owed so when we never gave them permission to take the 86 dollars that was supposed to have owed and cancel the account this guys says how stupid we were that something so stupid of us owing a bill was gonna stop us from making more money. This was not the first tome for rude disgusting people that work there talk to you.when had a balance of ***** now all of a sudden we owed ***** what a scam do not go through these people if you want to keep your sanity!

  

  Business response

  05/28/2024

  It's unfortunate to hear this kind of feedback from any customer. It sounds like you feel that the partnership, however short, was done so without good faith on the part of Networx. This is concerning because without our customers ********************** would not exists. With that said we certainly don't intentionally try to lose business. Our team offered various solutions to address your concerns but you remained very firm with your decision. Therefore, per your request, we closed your account. Regarding the $86.00 balance in question. This was related to an unpaid balance for leads received on a previous plan that was never settled. We understand we will not be able to earn everyone's business all the time, however we do attempt to. In this case it seems that this was not an option you were open to unfortunately. 

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday, April 26th, I used the Networx website to go through a questionnaire from a button that promised an estimated price on a kitchen remodel "in minutes". Instead of a ballpark estimate of any dollar amount, my information was blasted out to an unknown amount of people. I then received around 100 phone calls over the next 3 days and they would not stop. My "dashboard" on their website showed that I had been connected to 3 "pros" while I continued to receive non-stop calls from "pros". My information is being used in a very predatory way while the messaging on their website was extremely misleading.

  

  Business response

  05/15/2024

  Our apologies for the delay in our response. Your concerns and frustration are important to us and completely understandable. A member of our team reached out on 5/1/24 to assist and request the 3 local companies you were matched with to no longer contact you. We do not see any additional requests for kitchen remodeling quotes in our system that match the contact information you provided. Is it possible you submitted information elsewhere online? Nonetheless, we want to help to the best of our ability. We will reach out to the 3 companies who received your information once again and inform them you are no longer interested in a quote. 

  Customer response

  05/15/2024

   
  Complaint: 21642673
  
  I am rejecting this response because:

  I definitely did not submit my information anywhere else. The representative from your company who reached out was unhelpful because they stated that your company actually just forwards my information to a third party and that the third party has a good reputation. The only explanation is that your company or the third party distributed my information out widespread and nobody is taking responsibility for that. Furthermore, *** received plenty of communication from 2 of the matches (I just received a text message from one of them while typing this in fact) and the third never contacted me at all to my knowledge. This goes to show me that your company has either 1. Incomplete information and/or 2. No control over how my information is used.

  I truly believe people should take serious caution if using this company to source remodeling quotes.

  
  ***********************

  

  Business response

  05/16/2024

  As previously stated, we are sorry to know your experience using our site did not meet your expectations. Networx is a company that connect homeowners looking for home improvement quotes with local pros. Our goal is to create a stress free experience and it is clear we failed to do that here. We appreciate your feedback and will continue to work to improve the experience for the users of our service. 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Chancery and ***** both told myself and my business partner that if a lead was unable to be reached to schedule an appointment, we would be issued a credit for the lead. When we submitted all documents, Networx refused to issue credits and then denied making the statement.

  

  Business response

  05/09/2024

  We are sorry to hear about your disappointing experience. Your feedback is important to us and we understand your frustration. We have raised this feedback to our Enterprise manager and we will reach out to address your concerns right away. 

• Initial Complaint

  04/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Very disappointed in this company. They send you leads who dont answer or are fake, as in if they answer, they say they never requested info. The company takes forever to provide credit then usually doesnt. Very disappointed and would like a refund for being mislead

  

  Business response

  04/29/2024

  We are truly sorry to hear about your disappointing experience. Your feedback is important to us and we understand your frustration. We apologize for any inconvenience this may have caused. Networx is continually working to improve every aspect of our product to create the best experience for every customer. Unfortunately certain lead categories are more prone to quality control challenges than others. Please know that we have issued credits for any leads that failed to meet our quality standards and the issue has been escalated to our quality team for review. Due to the abnormal leads you have been receiving, an expedited review process has been placed on your account to ensure you receive resolution quickly. We understand this is very frustrating but are happy to state it appears you closed an installation job for a gentleman by the name of *************************. At this time we are happy to close your account if you prefer this option. Otherwise we are committed to addressing your concerns in ******* in an effort to further earn your business. 
  
  

  Customer response

  04/29/2024

   
  Complaint: 21601937
  
  I am rejecting this response because:

   

  ************************* was not a closed job. Made appointment and he never showed up or responded. I was just charged today and shouldnt have. Im very upset and want a refund
  
  Sincerely,
  
  ******************

  

  Business response

  05/01/2024

  We are unclear with this rejection as it appears to be the same as the initial complaint. As of this response we have refunded the leads reported for credit back to your account and have escalated this to our lead quality team. If you prefer us to close your account please contact us directly. 

  Customer response

  05/01/2024

   
  Complaint: 21601937
  
  I am rejecting this response because: there were items not refunded that should have been.  this is entirely misleading and basically taking money.  there are refunds that should have been given that havent.  that is why im not happy
  
  Sincerely,
  
  ******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩