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Business Profile

Countertops

Inman Park Marble & Granite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are completing a kitchen renovation and Inman Park Marble & Granite installed the stone for the project (~$24k). During installation 03/2024, they placed sealer on one of the surfaces and created stains that they are still in the process of attempting to remove. Additionally, during installation of the backsplash, they removed a cap to the pipe designed for the new pot-filler and replaced it incorrectly (confirmed by their plumber) resulting in $30,000+ in water damage. The pipe and cap were pressure-tested without a leak prior to installation of the granite. After removal and replacement of the cap by Inman Park Marble & Granite, the leak occurred resulting in the damage. We attempted to contact the owner of the company multiple time and he has never taken or returned our calls. Additionally, he has not been to the property to assess the stains and he did not visit our property to evaluate the water damage. He refuses to replace the stained stone and will not file a claim with his insurance to have the water damage repaired.

Inman Park Marble & Granite is NOT a BBB Accredited Business.

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