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Complaint Details
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Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 17 2024 I did a business transaction with ************* I ordered the wrong item in the amount of $79.83 this order was canceled and a new order was placed in the amount of $64.18. I have been corresponding with smartsign and was assured that they have indeed released the funds back to my card I have written proof and have uploaded a screenshot of message showing time stamp of September 24 4:46pm (EST). When I reached out to imagine credit card. I was told on the messenger response platform they have on their app. That they're waiting for the original merchant (Smart sign) to release the funds. I informed them I was given in writing that ************* has released the funds. I have forwarded said email to ***************************************** as told to. I have been corresponding back and forth with imagine credit since September 17th about this refund as the purchase of $64.18 had cleared as appropriate. At this time imagine has refused to refused release the funds returned to me from ************* I have provided all parties with the same information and emails. At this time imagine is still blaming ************* despite the written confirmation letter with order #.
Business response
10/03/2024
Please see the attached response.Customer response
10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
09/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Unauthorized Account Opened in my name I am writing to bring to your attention that an account was opened in my name without my authorization. The last four digits of the account are 4132. We discovered this issue on August 4, 2024. Additionally, there is a charge and a late fee on this account that I did not make or authorize of $82.63. This company is continually increasing the late fee I request that the charge and late fee be removed immediately and that the account remain closed. I also ask to be informed of how this account was opened in my name and what measures are being taken to prevent this from happening again.Thank you for your prompt attention to this matter. Please let me know if you require any further information from my end.Sincerely, [****** *** *************]Business response
10/01/2024
Please see the attached response.Initial Complaint
09/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They will not remove a charge they have placed on my checking account even though the business that uses them (vivint) I no longer have an account with - and haven't for months. They told me I need to tell Vivint to cancel the account and Vivint says it is Fortiva's issue to deal with.I can't get anywhere since they "aren't allowed to speak to each other." So I continue to get charged and no one is doing anything about it.Business response
10/04/2024
Please see the attached response.Initial Complaint
09/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $387.83 for purchases on ****** Play, I did not make these charges, I contacted both ****** and My credit card company and they said that the charges were made by someone in the house, therefore they will not refund my money, but I am the only authorized user on this ********************** card, the only person that could have made the charges is my autistic son who is only 12, no one is authorized to use my card besides myself, I told them these charges are unauthorized, the legal agreement with the credit card company even says that under ********** rules that any unauthorized charges to my account cannot exceed $50, but they are refusing to refund my money, I am the only authorized user so I should not be responsible for these charges since it was not me that made them.Aspire Credit Card ************** Monday - Sunday 8:00 a.m. to 12:00 a.m. ET (Eastern Time)Account ******************** P.O. *********************************Business response
10/01/2024
Please see the attached response.Initial Complaint
09/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received my billing statement for my ************ on 9/14/2024 upon receipt of my statement I made my monthly payment. After my payment posted to my account my account still shows a minimum payment due. When I contacted the credit card company their response was that my payment was received on or before my billing cycle date and therefore I still have a payment due. This is not acceptable.Business response
10/09/2024
Please see the attached response.Customer response
10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
i Thank you
Sincerely,
****** *******Initial Complaint
09/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had the credit card for one transaction in 3/2021, I paid it off during the first billing cycle. I never used it again. I got a notification from ****** that an inactive account had become active roughly 8/2024. Then I received notification that I had a balance due from this card. I called the company because I was concerned it was fraud, they informed me it was an annual fee. There has never been an annual fee and my account t was not active nor had I activated it. The told me to avoid the fee the only thing I could do was to close the account, I know this will negatively impact my credit but I felt I had no choice so I closed it. I am still receiving a bill and. ** it has a late fee. My issues are:I did not activate this account nor use it, ********************** card companies should not activate accounts. The terms were changed to have an annual fee without notification and I understand the terms I agreed to originally stand anyway. This company is operating with fraudulent practices and certainly unethically.Business response
10/01/2024
Please see the attached response.Initial Complaint
09/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged an annual fee for a ********** Card. I called and asked that the fee be cancelled and that the card be closed. They agreed and said the fee would be reversed. Then a month later my account was charged again. I called again and they said again it would be closed and the fees reversed. Now today 9/20/2024 I called a 3rd time and they said the fees would be reversed and the card closed.Business response
10/02/2024
Please see the attached response.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is sketchy. This is the 4th time they have said I have not paid on time and charged me a late fee I paid this bill on 9/13....**** was due on 9/****** they are telling me the account was not found when I called today. My bank had no issue from this payment.They comes up with all kinds of bogus creative reasons to charge late fees.The 2nd ***** I spoke with hung up on me when I asked for a supervisor. ***** Fargo never advised that I had any errors nor was money withdrawn from *******. This company needs to be investigated. I was duped into this account by Vivint. Just horrible. I want late fee removedBusiness response
09/20/2024
Please see the attached response.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account with ******* was closed a few years ago. They are now hounding me for a annual fee and lowering my credit score. Their address is: Fortiva Credit, P.O. **********************************.Business response
09/24/2024
Please see the attached response.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
TBOM/FORTIVA Transunion, Experian, Equifax account *********************** agreed to remove this credit card account from my report that was closed on 12/3/2018. This account was paid in full and it was agreed at the time of payment that the account would be removed. I have disputed this account with consumer reporting agency as of today it is still showing on my credit report. When calling Fortiva on 9/12 and again today 9/18 I was told by ***** that the account was deleted from the credit bureau and no longer in their system. I am getting the run around and just want the account removed as agreed.Business response
09/25/2024
Please see the attached response.Customer response
09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
998 total complaints in the last 3 years.
326 complaints closed in the last 12 months.