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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
******* is trying to collect annual fee and penalties on a yearly fee that I didnt want. Didnt need. Didnt agree to. I bought an exercise bike once. Paid it off and I will NOT pay fees for a card for didnt want. They say they will not cancel it until I pay them and I will not be paying for this.
Business response
02/03/2025
Please see the attached response.Customer response
02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** CastInitial Complaint
01/23/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They sent me a bill for a credit card I did not apply for. I tried to call a phone number on the bill and the first thing the recording wanted to know was my social security number. I hung up phone right away and got in touch with you guys.Business response
02/03/2025
Please see the attached response.Customer response
02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
01/22/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have 2 accounts with *******. I am trying to set up auto pay on my revolving credit account and have been unsuccessful due to incompetent non English speaking people in other 3rd world countries. I was on vacation in ****** and tried for a week to pay my bill and was blocked from doing so. I had to call in to pay my bill and asked to have the late fee removed. I tried to have the *** set up ***** pay but to no avail it didnt get set up. I called in to the pay the bill again and set up auto pay and got another incompetent person by the name of ***/Id number 391 that was of zero help. I need the $41.00 late fee removed and my account set up on auto pay going forward.Business response
01/27/2025
Please see the attached response.Customer response
01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
01/21/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a security system through ****** and the equipment was financed through *******. The amount of the equipment is $2,088 but they opened a line of credit of $4,000. This is then reported to the credit bureau as a credit card which negatively effects your score because it shows that you are currently using more than 52% of your line of credit. My score dropped 23 points and when I selected see what changed it stated that my new credit card usage was too high.Business response
01/23/2025
Please see the attached response.Initial Complaint
01/17/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am writing to formally dispute incorrect information found on my credit report. Upon review, I discovered the following account has been fraudulently opened under my name. I believe I am a victim of identity theft:Creditor Name: TBOM/FORTIVA Opened Date: 4/15/2022 Account Number: ****************I did not authorize or open this account, nor have I conducted any transactions associated with it. I believe this entry is the result of identity theft.I kindly request your assistance in investigating this matter and ensuring this fraudulent account is removed from my credit report.Business response
01/22/2025
Please see the attached response.Initial Complaint
01/16/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I mailed a payoff check and letter to Fortiva on 12/17/2024. ******* cashed the check on 12/31/2024. I was never given credit for the payment on my account even though ******* cashed the check. I sent a letter by ***** that had the copy of the letter, a copy of the check and a copy of the cleared checked that was cashed by Fortiva. ******* received the check on 1/13/2025 and as of this complaint, I still have a balance and the money has not been applied to my credit card account. I sent the ********************** card cut in half and also stated that I wanted the account closed. The account is still open. Fortiva has stolen money and refuses to apply it to our account.The first letter and check was sent on 12/17/2024 with the check was sent to:Fortiva Payment Processing P. O. ************************************ The second letter was sent on 1/11/2025 and it was received on 1/13/2025, and that was sent to:Fortiva Retail Credit **************************************** ******* has failed to apply our payment and I am continuing to get fees on my account.Initial Complaint
01/14/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** ACCT #: **************** ***. $1,318.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
01/23/2025
Please see the attached response.Initial Complaint
01/13/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company is refusing to use the credit protection insurance that I had in August, 2024 and September, 2024 to pay the balance on my credit card. I need the company to use the credit protection instead of calling me about the bill.Business response
01/20/2025
Please see the attached response.Initial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******* reactivated an account of mine at some point in the last few months. That had been dormant for 4 years. They claim to have graduated my account to a formal ********************** card and then charged me an annual fee when I was completely unaware that the account even existed anymore and it was now an account that charges an annual fee. They made that charge on 01/11/2025. I did speak with *****, employee number ******, who removed the charge and closed the account. This type of business behavior should be illegal, especially when consent wasnt given.Business response
01/14/2025
Please see the attached response.Initial Complaint
01/10/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had credit protection on the credit card when I became unemployed in September and it was not used to bring the card to a current status.I would it put n my account today and it brought current.Business response
01/20/2025
Please see the attached response.
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Customer Complaints Summary
992 total complaints in the last 3 years.
336 complaints closed in the last 12 months.
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