ComplaintsforCorpay

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my utmost disappointment and concern regarding a critical error made by FleetCor Technologies in the reporting of payment information to the credit bureaus, specifically regarding ************************** LLC. It has come to my attention that you have erroneously reported that ************************** LLC (Acct# ******** was ** days late on its payment obligations.Let me clarify the facts: the bill for *** was not due until 5/9/2024, and it was promptly paid on 5/7/2024. Despite this, your records indicate otherwise, which is a severe misrepresentation of ************************** LLC's financial standing.Attached to this email, you will find irrefutable evidence of the timely payment, including the *** debit payment details with transaction numbers and your own statement indicating the due date. This discrepancy not only tarnishes ************************** LLC's creditworthiness but also undermines its reputation in the business community.I hereby demand that you rectify this error promptly contacting the relevant business credit bureaus, such as Experian, Dun & Bradstreet, and any others involved, to correct the misinformation regarding ************************** LLC's payment history. Failure to do so will leave me with no choice but to pursue legal action to ensure that justice is served.I trust that you will treat this matter with the seriousness it deserves and take immediate action to correct your mistake. I expect your prompt confirmation of the corrective measures taken.Sincerely,*****************************

  Business response

  05/16/2024

  ******,
  
  After reveiwing your account's billing and payment history, we identified the following:
  
  - An online payment processed on 03/29/24 for $194.45 resulting in a credit balance of $104.35.
  - The invoice that generated on 04/01/24, and due on 04/11/24 for $143.35, resulted in a balance owed of $39.00
  - This amount went unpaid through the next two invoice cycle dates of 04/15/24 and 04/29/24.
  - Payment for $39.00 was processed on 05/06/24. 
  - Payment reporting is accurate according to payment history. 
  - We urge all customers to make payments in full by the due date to avoid any negative impact or fees associated with late payments as these accounts are non-revolving.
  
  If you have any further questions or concerns, please contact our customer care team by dialing the toll free number located on your cards and invoice statements, **************.
  
  Thank you for your patience while we researched your complaint. 
  
  Best regards

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 4/15/24 I received an email indicating my statement was ready. I logged into their website. The statement was not there, but since they have deceptive practices and will charge you enhorbent fees when a payment is one day late, I clicked on make payment. I clicked on pay current balance. I assumed it was the full payment, as the statement did not appear yet. Turns out it was short *****. got a late fee the next month in the amount of $563.96 for a $***** payment shortage. They have deceptive practices. They pray on consumers and make huge profits off their website mistakes.

  Business response

  05/09/2024

  Greetings!

  We would like to thank you for the opportunity to address your concerns. We were limited on the assistance we could provide due to not making successful contact. There were attempts to contact you via phone and by email. 

  If assistance is still needed regarding this matter, please feel free to reach out to a member of the team to assist. 

   

  Thank you, 

  Executive Response Team 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My complaint mainly involves last fees accessed to my account on occasions when the creditor changed the original due date agreed upon without notice, due to upcoming holiday and then charged late fees when payment was made on original due date. This happened on at least 2 different occasions and their remedy was to have you upgrade your monthly plan in order to have the fees removed. Then the creditor stopped sending weekly invoices while not maintaining an accurate website with up to date payment information and due dates. After many phone calls about these issues, creditor took no responsibility for upholding their part of the credit agreement and continued to access late fees. Finally, I paid my remaining balance after it was clear that they would not amend their mistakes, informed them in writing that I had done so, minus the unjust $77.00 late fee, and that I was not going to use my card again essentially closing my account. As of today they continue to charge lates on the original late fee. For over 2 years there was never any issues with my account, payments or late fees. During that time I received regular weekly invoices. These issues only started when they stopped sending invoices and changed payment due dates without notice.

  Business response

  05/07/2024

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  A credit of $156.00 for the late fee has been applied to your account for the late fee. 
  A credit of $13.99 for the premium package fee has been submitted and will applied to your account within 24 to 48 hours. 
  As you requested, your account is closed and a confirmation email has been sent to you. 
  
  If you need further assistance, please send an email to *************************************** and enter your account number and ********************** name in the subject line, and you request in the body of the email. Your reference number is 16887569.
  
  Best regards,
  Corpay^

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Throughout the years, this company has charged egregious and fraudulent charges. I fought with them many times to have the fees reversed. Most recently they charged me a $466.79 late fee and a $24.21 finance charge on a bill that was $1,546.79. Every month I receive my bill after the due date. I have contacted them several times over the years complaining that the bills are not reaching me in time for the due date. Nothing has been done about it. They do send emails letting you know that a new invoice is available, but you have to log into the website in order to view the bill. I have so many business emails that I always fear that I will miss the bill and that's why I wanted to continue to receive mailed invoices. They also do not have any way to set up notifications for reminders for upcoming or overdue invoices. Nor do they have an option for autopay Everything they do is a scam to make more money. . When you do try to log into the website, you have to do it no less than two times in order for the website to function. This month when I tried to log into the website for my bill, I was not able to access it after many attempts. Only to find out two weeks later that they charged me $491, which is ridiculous. Especially considering I have been a long time customer who pays my bills on time. They have done this to me before (when the fees were not my fault) and after hours on the phone and a lot of time passed, they did reverse the fee.I am tired of spending so much time trying to resolve issues with them. Any time I try to call the representatives tell me they have to escalate the call to a supervisor. A lot of times, I never hear back from them.

  Business response

  04/23/2024

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue and the details are outlined. 
  
  A credit was submitted for the late fee and interest charge totaling $491.00. 
  We received approval for your billing terms change from Net 7 to Net 14. You are billed on the first and the sixteenth of the month. The change will take place on your next report date. 
  A credit of $50.00 was submitted for the setup fee for auto-pay. If you choose not to setup auto-pay, the credit will remain as a courtesy. 
  
  As we discussed, the late fee could trigger a credit risk fee on your next report. If the fee is on your next report, please contact me and I will ensure the fee is removed and a credit submitted. 
  
  Your reference number is MH16735797. 
  
  Thank you for your time. We value your business. 
  
  Best regards, 
  Corpay^

  Customer response

  04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, if they give me the credits and do not charge me higher rates and fees in the future as promised, this resolution will be satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being charged a "high risk credit fee" from September of last year to today. ARCO claims it is because my credit score decreased, which I know it did not because I monitor it monthly thanks to other companies that have leaked my personal info on more than one occasion. This fee totals $940.80. I had a security deposit with them that they returned due to good account performance. There have never been any late fees, and my payments are all in full on Time. This fee is inappropriate and discriminatory.Account number: *******

  Business response

  04/17/2024

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  We received approval to credit the account for the fees totaling $940.80.
  The fee has been opted out and can take one to two billing cycles to come off. 
  I will pull your 5/3 report. You will receive credits for any fees that *** be applied and I will follow up with you. 
  
  For further assistance, please send an email to **************************************** Please enter your account number and ********************** name in the subject line and your request in the body of the email. Your reference number is 16694571.  
  
  Warm regards, 
  Corpay^

• Initial Complaint

  04/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a Fuelman account and just canceled due to the deceptive and unfair reporting on my business credit reports. This company will LIE to your business credit reports, they will report 14 and 30+ slow pay before your payments are even due!! They reported on 2/24 that I had $1000 past due. My bill was $367 and was due on 2/29. I paid it on 3/5 which was 5 days beyond terms NOT 14 or 30 days beyond terms as they reported. I reached out to Fuelman on 3 different occasions disputing the inaccurate reporting and their credit department REFUSED to correct the information saying they did not work with customers and to contact the credit agencies. I contacted *** and they told me I had to contact the vendor to correct the report because the vendor told DnB that my credit report was correct. Fuelman/Fleetcor will lie and ruin your credit and they do not care about the customers at all.

  Business response

  04/10/2024

  Greetings,
  

  Thank you for allowing us the opportunity to address your concerns and provide you with a resolution.
  
  We confirmed that the payment of $367.89 due on 2/29 is what triggered the credit reporting.
  
          We report the three major business credit agencies each month.
          At the time of reporting on 2/24, the payment of $367.89 hadnt been paid.

  o   Understanding that the payment wasnt due at that time.
  o   The amount reported includes the total amount of credit used with the amount due.
           We didnt report your account past due 30 days.
  o   We cannot speak on behalf of *** and Bradstreets credit methods.
  o   You may dispute the 30+ slow pay with *** and **********.
  
  If you require further assistance, please send an email to *************************************** and enter your reference number MH16520474 in the subject line and your request in the body of the email. You may attention the email to me and I will contact you as soon as possible.
  
  Best regards,
  Corpay

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have made contact with ** regarding my bill. Unbeknownst to me the late fee is either $75 or 7.25% which I googled. Also $40 fee every month just for something called a high risk credit fee. Upon checking my bill I noticed hundreds of dollars worth of a late fees. Very rarely have I paid the bill late, in fact Ive made it a habit to pay the bill early and two months at a time to ensure efficiency for both my business, my drivers and the relationship with the company ***** Two things that caused the delays in payments are as follows: A) They changed the site to pay and I couldnt get in B) business has been slow so I havent been sending drivers out as often. So the bill shouldnt have exceeded a certain amount monthly which I believed was covered. *** contacted them several times. Ive been waiting weeks for a supervisor to reach back out to me, yet I keep getting regular sales reps that do not have the capacity to understand and help rectify the issue. *** also had one customer service rep hang up the phone because I told her I needed to speak to a manager and now today I had someone from loss prevention call me yelling and telling me that someone reached out to me Feb 9th which is prob the regular rep that hung up and told me she would just pass my information to the debt collectors. My new bill is at $1603.03 and only $692.90 is actually what I owe for the gas I used. They added $147-$200 for each month they didnt get the payment. Even though I have called them to tell them about the website issue. Not to mention Im 6 months pregnant. ** is a scam and does not follow great business practices for their patrons. I have proof of early payments as well. I have my call logs as well trying to get in contact. They even sent me a bill totaling $3126.04 and when I called and asked they told me it was a mistake. I would love to pay what I owe them I dont have a problem with that. The problem is the excessive fees and the way that they have been talking to me.

  Business response

  03/18/2024

  Greetings!

  We would like to thank you for the opportunity to assist regarding your complaint. We submitted two credits in the amounts of: $164.90, $198.33 and $80.

  This was extended as a one time courtesy. Please allow 1-2 billing cycles for the credit to reflect on your account. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My company had a credit account with ********************** Premium Fleet Card - FleetCor several years ago. We closed the account on April 9, 2020 and paid all remaining balance. In January, February, and March 2024, we received a statement showing a $1,279.35 balance. We have called 4 times for a resolution dating back to January (latest call being today, March 7, 2024). Each time the customer service rep is able to confirm the account is closed and has a $0 balance, but cannot resolve the issue of my company receiving statements showing an account balance. I am told it is a system issue. Today I was told we can only cancel receiving paper statements in my online account access. However, after logging in, that is not an option since the account is closed/locked. Furthermore, simply not receiving the paper does not address my concern that somewhere in FleetCor's system they have a high account balance for my company which if reported may affect our credit worthiness or be sent to collections. This has taken enough of me and my accounts payable administrator's time, and I hope a resolution can be achieved. Attached are the latest fraudulent customer statement and last invoice from 2020 showing the payoff and $0 balance.

  Business response

  03/13/2024

  Greetings!

  We would like to thank you for the opportunity to address your concerns. Your complaint stated that you were receiving invoices, but owed us nothing additional  in reference to balances. 

  Upon review of your account, it was determined that the invoice was sent in error. The issue has been escalated to our IT department for further research and investigation to identify what could be triggering the invoice to be produced. 

  We would like to apologize for the inconvenience. If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer response

  03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We get a monthly invoice for $335.80, we call them, they keep saying its a system error and that we no longer have an account with them and no money is owed.I feel this is a scam to get payment from companies unaware.

  Business response

  03/13/2024

  Greetings!

  We would like to thank you for the opportunity to address your issues. Your account has been reviewed and there is currently a zero balance. 

  We would like to apologize for the inconvenience. You should not receive any future invoices for an owed balance. If by chance you do, we request that you bring this to our attention so that we can rectify as soon as possible. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer response

  03/13/2024

   
  Complaint: 21394756
  
  I am rejecting this response because: they have said for months that they acknowledge we owe no money, however they keep generating invoices. They need to stop generating incorrect invoices. 
  
  Sincerely,
  
  *********************

  Business response

  03/20/2024

  Greetings!
  

  We would like to thank you for the opportunity to address your issues. Your account has been reviewed and there is currently a zero balance. 
  

  We would like to apologize for the inconvenience. You should not receive any future invoices for an owed balance. If by chance you do, we request that you bring this to our attention so that we can rectify as soon as possible. 
  

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 
  

  Thank you, 
  Executive Response Team 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fleetcor **** has added on a weekly late fee of $75 to my account for every week I did not pay off the late fees for a late fee that was never even supposed to be on my account. I was never late this particular time there was a glitch in their system. They did an override for the late payment , but due to it taking 24 hours for it to show on my account I accrued another late fee because my payment was due within that 24 hour time frame. It appeared that I was late again. The business agreed I should have never had a late fee to begin with. My +$900 debt is strictly from late payments. Any gas purchases that was made on the card was paid in full. How can you charge me late payments for a late payment that your rep and supervisor agreed I should have never had? I called (for the 10th time) to close the account when my debt got to around $225 because ************ continued giving me the run around. My account manager never returned emails or calls. I need help!!! I owe this company $0.

  Business response

  03/07/2024

  Greetings!

  Thank you for the opportunity address your concerns.

  The following has been completed to provide resolution:

  -Reviewed the account and identified that the balance owed was a late fee. As a courtesy we will waive and credit. 

  - Credit was submitted in the amount of: $822.62. Please allow 1-2 billing cycles for the credit to reflect on your account with us. 

  If assistance is needed regarding any other matter, please reach out to a member of the team. 

  Thank you 

  Executive Response Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩