ComplaintsforCorpay

• Initial Complaint

  09/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  SuperFleet added has issues getting bills to us on time. That is fully documented in their complaints listed on this site. They added a "high risk" fee to our last bill because they do NOT allow for mail time when they send their statements. We paid by phone frequently because of this issue. When we received the July statement in August, the card was cancelled and a letter was sent to this company along with payment in full minus the high risk fee. Today, we received our statement and they have added a bunch of trumped up charges for late fees. We are NOT paying this bill, we do not owe it. We owe for a current charge of 150.00 which I am sending a check for today. The current statement arrived in the mail yesterday. Statement date, 9.4.21. Payment due date 9.18.21. Today is 9.16.21. Fleetcor - Superfleet penalizes their customers for their bad business ethics. We NO longer use this account and have switched to a bank visa. ACCT EU255

  Business response

  09/30/2021

  Business Response /* (1000, 5, 2021/09/21) */ ****** Woodworkers and We **************, We are sorry to hear that you have had a negative experience with our customer service department and with making payments on time. As a courtesy, we have issued a credit of $474 for 2 High Risk Fees of $199/ ea. and (1) Late Fee of $75. We have also closed the account per request (case# XXXXXXXX). A close confirmation email has been sent as well. We hope you find this response satisfactory ********* Response ****

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company pulled the deposit on 8-5-21 and I have been waiting for my gas cards but they never sent them out. I have called and nobody has gotten back in touch with me. I can't even talk to someone about a receipt because they haven't gotten back to me. I don't think the business is even real.

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/09/22) */ Greetings! We have resolved the customer's issue by taking the following actions: Researched and confirmed deposit. Processing and shipping of check reimbursement is anticipated to be completed by: 10/8/2021. Please do not hesitate to contact a member of our **** by replying to this email with additional questions. ********* Response ****

• Initial Complaint

  09/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My issue is that when you make a payment on something that is unbilled it doesnt give you credit for that bill and will just carry over the charge and deduct it from the next bill thats due, which will cause you not to pay a bill in full and appear as if youre good. The issue first started on 5/03/2021 where I made a $32.78 payment that was unbilled. I then noticed that on my next bill that I had an unbilled amount of $88.41 but because I payed the $32.78 it only allowed me to pay $55.63 of it. This then caused issues in my billing because it would constantly show as me making only partial payments or would seem like im paying something twice , which ultimately resulted in late fees and me only being allowed to only pay partials of those fees due to the portal. I dont think its fair to have a delinquent payment from this company on my credit profile because whether it showed as billed or unbilled I always made sure to pay it right then and there, in what i thought was in its entirety.

  Business response

  10/13/2021

  Business Response /* (1000, 5, 2021/09/22) */ ******, Thank you for taking the time to speak with us today regarding your experience with the online bill pay website and addressing concerns over credit reporting. As stated over our phone call, if any information that has been reported to a credit bureau is inaccurate, you will need to file a dispute through them as we can only report the data received by our credit department. If you have any additional questions or concerns, please feel free to follow up with our customer care team by dialing the toll free number found on the back of your cards. Thank you Executive Response Team Consumer Response /* (3000, 7, 2021/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) After I explained my issue to the agent, he also agreed that there are known issues with billing especially if you pay the invoice that says "unbilled" online. My issue is that it's not mentioned anywhere not to pay it so I just pay on whatever balance my account shows and go about my day not realizing that it will only show partial payments. Since the web billing has known issues (obviously from all these BBB complaints as well) then it shouldn't be too much for the company to reverse the negative reporting to the credit beauros giving them that info since it's a known issue with their portal. Business Response /* (4000, 9, 2021/10/01) */ ******, We are sorry to hear you did not accept our original response. We had attempted to make contact by phone, but were unsuccessful. After further research from our credit department, we show no record of negative credit reporting to the major bureaus for this account. If you have additional documents you wish to submit that counter this finding, we would be happy to assist. Thank you The Executive Response Team

• Initial Complaint

  09/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been a customer of Universal Premium Fleet Card/Fuel Man account number UP763 for 7 years now. We have had some issues with them in the past but we were always able to resolve them. This time I have called customer service several times with the promise that they would call me back. I have yet to hear from them. I also emailed customer service and haven't received a response back. The lack of communication on their part is extremely frustrating. On 07/31/2021 we received an emailed statement showing a balance of 23,612.94. The due date was 08/06/2021 (Friday). The payment cleared on 08/09/2021 (Monday). On our next statement there was a late fee of $5,000.00 and an interest charge of $438.15. I contacted them several times and was unable to speak to a supervisor or manager that could explain how these are even remotely reasonable. I was promised a call back but that never happened.

  Business response

  09/22/2021

  Business Response /* (1000, 5, 2021/09/17) */ ****, We apologize that you have had trouble receiving a response from our customer service **** in regards to submitting the request for credit approval for your late fee and finance charges. We have submitted this request on your behalf to our pricing department, per our policy. The request has been approved to credit back your $5000 late fee and your $438.15. This credit will appear on your following 1-2 invoices and will be listed in the fee/credit portion of your invoice. We hope you find this response to be satisfactory and we appreciate your continued business with us! ********* Response **** Consumer Response /* (2000, 7, 2021/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate them reaching out to resolve this. I would say in the future it would be great if it could have been resolved without having to file a complaint, but I appreciate them making this right.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Fraud department at Universal Platinum claims we are liable for fraudulent charges in the amount of $2,886 against credit card for ***** **** ending in 2218. We claim that they are liable because they allowed these charges to go thru without the "security pin" matching what was on record. When they setup the account, we were informed that "NO" charges would be allowed if this did not match. Charges posted regardless. We, the owner of the credit card, accidentally said "yes" to a fraudulent email thinking our driver was in Houston and we work in Houston. We, not knowing, did not realize this was "FRAUD" until I got the statement and saw that "PINS" did not match. Fleetcor is unwilling to "REMOVE" these charges and claims we NEED to pay them. I seek that they remove these charges as WE did not charge this and this is FRAUD. I asked Fleetcor why they allowed this to happen as and how the cards went thru when we had the card in our possession. They did not respond.

  Business response

  09/28/2021

  Business Response /* (1000, 5, 2021/09/16) */ ******, We are sorry to hear that you have had a bad experience with your Fuelman MasterCard account. In order to resolve your issues we have provided the following actions: - Issued a courtesy credit of $2886 - Submitted request for reinstatement of account - Submitted request for Fraud Protection to be added to the account - Provided direct contact with Executive Response Agent while these requests are in process We hope you find our response to be satisfactory. Feel free to contact us if you have any further questions or concerns. Executive Response Team

• Initial Complaint

  08/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have my own business and opened a Speedway account back in June. I later saw that speedway offers a SuperFleet MasterCard, so I applied for that thinking I could use the MasterCard to buy things for my business and build business credit. NOT just to buy gas, that's what my other fleet card is for. Come to find out, this MasterCard can only be used for gas as well just like the other card. I put a $500 deposit for the MasterCard version of this gas card. I called to close the account the same day I received the card which was July 16th. This was supposed to include the rep sending an email to request my deposit to be sent back to me. She said it takes about 4 weeks. I called again on 8/14 to check the status. The rep, Goura said there was no request for my security deposit back. So I then had to wait another 4-6 weeks from the SECOND call to receive my deposit. I called once more on 8/25 to see if it's has been sent and STILL NO REFUND REQUEST. Poor customer service.

  Business response

  09/27/2021

  Business Response /* (1000, 16, 2021/09/15) */ Greetings! We sincerely apologize for the delay. Confirmation has been provided and the customer can anticipate reimbursement in the form of a check. The check was processed as of: 9/14/2021, and the check will be mailed no later than Friday. Thank you!

• Initial Complaint

  08/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 12th, I received an email saying that I was approved for the Fuelman MasterCard'(r) Plus card from Foster Turner. I then deposited $200. I then reached back out to Foster on July 7th, 2021 to see when willI receive my gas cards. I said that I was denied due to insufficient funds, I checked my back account to see that they attempted to withdraw $2000 oppose to $200.That issue was cleared. As of today, I have not received my gas cards. Zachary ***** called today and said that gas cards should have been sent out 2-3 days upon approval and that it was my fault that they tried to withdraw $2000 from my account and hung up on me. I tried calling back several times to only get his voicemail! I want my $200 deposit back ASAP!

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/08/27) */ Ashley, Thank you for taking the time to speak with us today. Per your request, your account has been closed and a request has been submitted for the security deposit to be refunded. We will follow up with you via phone call once the request has been processed to inform you of the delivery method of the refund. We hope you find this response satisfactory. Executive Response Team

• Initial Complaint

  08/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We received a fraudulent ACH debit from this company. Our company has no business with this company nor should they have our account number. The details of the fraudulent charge is below. We have tried to contact them via phone, email, twitter and via their website contact. We need this ach reversed and our money returned. THIS IS FRAUD. Amount $2,917.95 Ref: BTXXXX XXXXXXXXXXXXXXX GB973_000AR_3 Debited: 7/09/21

  Business response

  09/21/2021

  Business Response /* (1000, 9, 2021/09/02) */ Greetings! Thank you for contacting the Executive Response Team. We received and are currently reviewing your request. Our goal is to provide resolution within the next 24 business hours. If additional time is needed to come to a resolution, we will contact you with a status update within 24 business hours. For reference, the case number assigned to this request is XXXXXXXX. Please respond to this email with any questions. Thank you! Executive Response Team Business Response /* (1000, 12, 2021/09/14) */ Natalie, Thank you for allowing us to assist you. We are sorry that you have had to deal with this issue. Please see below our steps to resolve. A request has been placed for our Fraud department to investigate the account which made the payment with your companies bank account. The refund request is being processed with our AR department and will be finalized shortly. Our agent handling this issue has provided you with their direct contact information and you may reach out as needed until the funds are returned. We hope you find our actions and response satisfactory. Executive Response Team Consumer Response /* (2000, 14, 2021/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is the third time we have had to file regarding turn around time on paying our monthly bill. We will no longer be using them for this reason. They have promised longer time to receive payment, as they keep in a lock box for a week before processing payment received. Case # XXXXXXXX was our last one attached. We were going to again try to use them and I believe used 49.00 and we paid it and are now getting late fees again. We even set up to get early notification thru email when they send bills out. We can't control the us postal service and are a union hall and do not want to set up online payment for safety reasons. We are requesting all late fees be deducted as they are paid every month as quick as we can get it to them. These outrageous fees are wrong.

  Business response

  09/08/2021

  Business Response /* (1000, 5, 2021/08/24) */ ***** *********, Thank you for taking the time to speak with me today. During our phone conversation, I issued a credit in the amount of $121.90 that covers your two most recent late fees. I have also provided my direct email address should there be any further concerns that need to be addressed. We hope you find this response satisfactory and we look forward to continue doing business with you. Thank you Nicholas Executive Response Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩