ComplaintsforNational Consumer Telecom & Utilities Exchange
Credit Reporting Agencies
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was signed up the service thru online and I had lost my 10 digits security pin and NO way to for me to talk them on the phone number they given. Only option is to write them letter to request new pin, per their phone message told me to provide them Complete name, Address, Social Security and date of birth. Which I did clearly did, 1st they didn't respond after couple of month or so, I wrote them 2nd letter. They respond with "We have received your request concerning your NCTUE security freeze. Unfortunately your requested did not include the following requires items". I sent them a 3rd letter with same responding on each letter I clearly included all requested items, complete name, address, social security and dat of birth. Now I in locked frozen mode I cannot obtain my utility and cannot get hold of them or to get new security pins to log into my account. PLEASE HELP.Business response
06/03/2024
On June 3, 2024, Consumer was notified via email from an NCTUE representative regarding actions taken and was provided a confirmation number. All concerns were addressed accordingly.Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Dat VoInitial Complaint
12/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Someone got my personal information and opened a utility account in my name. I filed a claim with the *** and they suggested to get my report from NCTUE. I would like to verify the information on my NCTUE report and place a fraud alert and see if I should place a freeze. I tried to request all these things via the phone, entered all my information correctly but was told the requests could not be processed. I would not like to have to mail out and disclose more of my personal information just to get these done as my personal data has already been compromised. Please get me into contact with an agent.Business response
12/11/2023
On December 11, 2022 the consumer was sent a secure email advising there is no file found with NCTUE. The requests the consumer is requesting could not be completed due to no file found. Several reasons were also provided to the consumer why there is no file found in NCTUE database.Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I believe i have been the victim of fraud and have been trying to contact NCTUE for a report and put an alert on my account. I call the number on the website and it keeps telling me that they can not process the request even though I have entered all of my information correctly. It is fully automated and there is no option to speak with a human.Business response
12/04/2023
On November 30, 2023 the consumer was contacted on the phone number provided and a message was left for the consumer to contact NCTUE Tier 3 agent to complete the request. On December 01, 2023 the consumer was contacted a 2nd time to gather additional information in order to process the request on the complaint. On December 01, 2023 the consumer was also sent a secure email requesting additional information in order to complete the request. As of December 04, 2023 NCTUE was not able to reach the consumer to complete the request.Initial Complaint
11/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received a letter from NCTUE saying negative information has been added to my file. I called to get the free report and was given a confirmation number for the report but no way to use this confirmation number. After I was given the number and no directions on where or how to use it the call was ended. How am I supposed to get in touch with these people for this report when it is all automated and gives me no information. The number I called was ************** which is the only number on the info sent to me through the mail. There is a website listed (www.nctue.com/colorado) which only tells me the same stuff as the letter and no additional information about how to obtain your report.Business response
11/27/2023
On November 27, 2023 the consumer was sent an email advising that the NCTUE data report that was requested would be received in **** business days via ***** The consumer was also provided contact information for NCTUE if there are additional questions a live agent can assist with.Initial Complaint
10/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A scammer has obtained all my personal information. I had not known about trying to order my disclosure report from NCTUE, placing a fraud alert or freeze. In case I have been a victim of identity fraud, I would like to verify the information on my NCTUE report, place a fraud alert AND freeze. I tried to request all these things via the phone, entered all my information correctly but was told the requests could not be processed. I would not like to have to mail out and disclose more of my personal information just to get these done as my personal data has already been compromised. Please get me into contact with an agent.Business response
10/09/2023
On October 9, 2023 the consumer was contacted on the phone number provided on the complaint. A detailed voice message was left for the consumer to contact the NCTUE tier 3 agent back at her earliest convenience . The consumer contacted NCTUE to further discuss the request, NCTUE tier 3 agent reviewed information and advised the consumer there's currently no NCTUE data report found in the consumer name. The consumer was advised to check back with NCTUE and the credit bureaus for any possible fraudulent accounts every 30 days or sooner.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I believe i have been the victim of fraud and have been trying to contact NCTUE for a report and put an alert on my account. I call the number on the website and it keeps telling me that they can not process the request even though I have entered all of my information correctly. It is fully automated and there is no option to speak with a human.Business response
09/01/2023
On September 01, 2023 the consumer was contacted via secure email advising all requests were completed. The consumer was also provided confirmation numbers for all actions taken on his NCTUE data report. The consumer was advised confirmation letters will be mailed via **** and should be received within **** business days. Consumer was satisfied with actions taken on his NCTUE data file.Customer response
09/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After the BBB complaint, I was provided with contact information that quickly resolved the issue. The staff was knowledge and offered helpful solutions. I am grateful to the NCTUE and BBB for their efforts in our behalf.
Sincerely,
*******************Initial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
During my review of accounts on my Experian credit report, I noticed significant inaccuracies that are in direct violation of my rights under the ***** Specifically, the account listed as SANTANDER/CHRYSLER CAP - 300001XXXXXXXXXXX should be removed due to its infringement on my consumer rights. This account was involved in a multistate investigation that uncovered deceptive lending practices by Santander, including misleading consumers about their rights, risks of partial payments, and loan extensions. The settlement resulted in consumer relief and loan forgiveness.As per 15 USC 1681(4), consumer reporting agencies must uphold their responsibilities with fairness, impartiality, and respect for privacy. Furthermore, 15 USC 1681i(5) mandates the modification or deletion of inaccurately reported accounts. These inaccurate accounts have been persistently reported, violating my FCRA rights.*********'s actions also breach U. S. Code 1681s-2 Responsibilities of Furnishers of Information, as they knowingly provided inaccurate information to consumer reporting agencies. All these accounts have violated my consumer rights under 15 U.S.C. ****, which encompasses the Fair Debt Collection Practices Act (FDCPA), prohibiting abusive and unfair debt collection practices.The following accounts, CREDENCE RESOURCE MANAGE - 350018XXX and ************************* - 197506XX, similarly need to be deleted immediately. I have independently researched, drafted, and authored this complaint, without any assistance.Business response
08/28/2023
On August 24, 2023 the consumer was sent a secure email advising that NCTUE is a consumer reporting agency that maintains data such as payment and account history, reported by telecommunications, pay TV and utility service providers that are members of NCTUE. Consumer was sent a copy of his NCTUE data report. The consumer will receive this document via mail within **** business days. Consumer was also provided contact information for the three major credit bureaus to assist with his request.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I believe I am the victim of identity theft. I've contacted National Consumer Telecom & Utilities Exchange (NCTUE) for multiple times, to request a copy of my NCTUE disclosure report and place a fraud alert to my file. However, each time when I called the phone numbers listed on NCTUE's website, I was always answered by an automated phone system. There is no option to speak to a representative. Although every time I keyed in my personal information correctly following the system's prompts, at the end, the system always answered that my request could not be completed and instructed me to mail the request. As I already a victim of identity theft, I do not wish to further expose my most sensitive information by mailing a copy of these records.Business response
08/25/2023
On August 25, 2023 the consumer was contacted via phone number provided on the complaint. A tier 3 NCTUE agent spoke with the consumer and processed the request successfully.Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 8/2/2023 I received a letter about a issue about credit requests for NCTUE but when I try calling the number on the card it is an automated system that does not allow me to verify my information. It tells me to send in additional information by mail but I am not comfortable with sending that information. It is also 2023 and feel that this company should have the ability to do this online through a secure system rather than by mail. I am not sure what this is even referring to but would like this resolved as soon as possible. I was a victim of identity theft a few months back and have had my credit reports frozen from all major reporting agencies. I had not even heard about NCTUE and have no idea what this is regarding.Business response
08/25/2023
On August 25th the consumer was contacted on the phone number provided on the BBB complaint. A tier 3 NCTUE agent spoke with the consumer and the request was processed successfully. The document will be received in the mail via **** within **** business days. The consumer was also provided the toll free number for NCTUE for additional assistance in the future.Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
07/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I got a small postcard in the mail stating "CRA has received eight credit inquiries pertaining to the consumer" or "CRA has received a report that adds negative information to a consumer's data report". I have o idea what this is regarding but when I called in they "could not verify my identity" so they want me to mail in pictures of my social security card, Drivers License, utility bill, former addresses for past five years, date of birth, etc. I will not put that in the mail as if anyone was to get that envelope in the mail or even their employees, I could be subject to identity theft. Quite possibly I already am? I just want to speak to someone to find out what they are trying to tell me.Business response
08/28/2023
On August 25, 2023 consumer was contacted by a Tier 3 agent to address the complaint, the agent left a voicemail for the consumer providing NCTUE contact information. On August 25, 2023 the consumer called NCTUE toll free number requesting a copy of the data report. The NCTUE agent processed the consumer request and advised that the document will be received via mail within **** business days. Request has been resolved.Customer response
09/01/2023
Complaint: 20393741
I am rejecting this response because: I have yet to receive anything in the mail and do not know if this is fraudulent or not. The agent that I spoke to could not give me any information over the phone.
Sincerely,
*********************Business response
09/07/2023
On September 5, 2023 the consumer was contacted via phone number provided on the BBB complaint. The consumer NCTUE data report was reviewed over the phone for any inaccurate information. The NCTUE Tier 3 agent initiated a dispute on the consumer behalf. The NCTUE dispute process was explained to the consumer. Once the service provider responds the consumer was advised that he will receive an updated copy of the NCTUE data report. The consumer had no further questions or concerns after the phone conversation. Consumer is now awaiting the dispute results from the service provider.Customer response
09/10/2023
Complaint: 20393741
I am rejecting this response because: I have not been contacted as of Sunday 9/10/23 7:00AM.
Sincerely,
*********************
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Customer Complaints Summary
41 total complaints in the last 3 years.
15 complaints closed in the last 12 months.