ComplaintsforNational Consumer Telecom & Utilities Exchange
Credit Reporting Agencies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I believe i have been the victim of fraud and have been trying to contact NCTUE for a report and put an alert on my account. I call the number on the website and it keeps telling me that they can not process the request even though I have entered all of my information correctly. It is fully automated and there is no option to speak with a human.Business response
09/01/2023
On September 01, 2023 the consumer was contacted via secure email advising all requests were completed. The consumer was also provided confirmation numbers for all actions taken on his NCTUE data report. The consumer was advised confirmation letters will be mailed via **** and should be received within **** business days. Consumer was satisfied with actions taken on his NCTUE data file.Customer response
09/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After the BBB complaint, I was provided with contact information that quickly resolved the issue. The staff was knowledge and offered helpful solutions. I am grateful to the NCTUE and BBB for their efforts in our behalf.
Sincerely,
*******************Initial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
During my review of accounts on my Experian credit report, I noticed significant inaccuracies that are in direct violation of my rights under the ***** Specifically, the account listed as SANTANDER/CHRYSLER CAP - 300001XXXXXXXXXXX should be removed due to its infringement on my consumer rights. This account was involved in a multistate investigation that uncovered deceptive lending practices by Santander, including misleading consumers about their rights, risks of partial payments, and loan extensions. The settlement resulted in consumer relief and loan forgiveness.As per 15 USC 1681(4), consumer reporting agencies must uphold their responsibilities with fairness, impartiality, and respect for privacy. Furthermore, 15 USC 1681i(5) mandates the modification or deletion of inaccurately reported accounts. These inaccurate accounts have been persistently reported, violating my FCRA rights.*********'s actions also breach U. S. Code 1681s-2 Responsibilities of Furnishers of Information, as they knowingly provided inaccurate information to consumer reporting agencies. All these accounts have violated my consumer rights under 15 U.S.C. ****, which encompasses the Fair Debt Collection Practices Act (FDCPA), prohibiting abusive and unfair debt collection practices.The following accounts, CREDENCE RESOURCE MANAGE - 350018XXX and ************************* - 197506XX, similarly need to be deleted immediately. I have independently researched, drafted, and authored this complaint, without any assistance.Business response
08/28/2023
On August 24, 2023 the consumer was sent a secure email advising that NCTUE is a consumer reporting agency that maintains data such as payment and account history, reported by telecommunications, pay TV and utility service providers that are members of NCTUE. Consumer was sent a copy of his NCTUE data report. The consumer will receive this document via mail within **** business days. Consumer was also provided contact information for the three major credit bureaus to assist with his request.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I believe I am the victim of identity theft. I've contacted National Consumer Telecom & Utilities Exchange (NCTUE) for multiple times, to request a copy of my NCTUE disclosure report and place a fraud alert to my file. However, each time when I called the phone numbers listed on NCTUE's website, I was always answered by an automated phone system. There is no option to speak to a representative. Although every time I keyed in my personal information correctly following the system's prompts, at the end, the system always answered that my request could not be completed and instructed me to mail the request. As I already a victim of identity theft, I do not wish to further expose my most sensitive information by mailing a copy of these records.Business response
08/25/2023
On August 25, 2023 the consumer was contacted via phone number provided on the complaint. A tier 3 NCTUE agent spoke with the consumer and processed the request successfully.Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
08/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 8/2/2023 I received a letter about a issue about credit requests for NCTUE but when I try calling the number on the card it is an automated system that does not allow me to verify my information. It tells me to send in additional information by mail but I am not comfortable with sending that information. It is also 2023 and feel that this company should have the ability to do this online through a secure system rather than by mail. I am not sure what this is even referring to but would like this resolved as soon as possible. I was a victim of identity theft a few months back and have had my credit reports frozen from all major reporting agencies. I had not even heard about NCTUE and have no idea what this is regarding.Business response
08/25/2023
On August 25th the consumer was contacted on the phone number provided on the BBB complaint. A tier 3 NCTUE agent spoke with the consumer and the request was processed successfully. The document will be received in the mail via **** within **** business days. The consumer was also provided the toll free number for NCTUE for additional assistance in the future.Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
07/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I got a small postcard in the mail stating "CRA has received eight credit inquiries pertaining to the consumer" or "CRA has received a report that adds negative information to a consumer's data report". I have o idea what this is regarding but when I called in they "could not verify my identity" so they want me to mail in pictures of my social security card, Drivers License, utility bill, former addresses for past five years, date of birth, etc. I will not put that in the mail as if anyone was to get that envelope in the mail or even their employees, I could be subject to identity theft. Quite possibly I already am? I just want to speak to someone to find out what they are trying to tell me.Business response
08/28/2023
On August 25, 2023 consumer was contacted by a Tier 3 agent to address the complaint, the agent left a voicemail for the consumer providing NCTUE contact information. On August 25, 2023 the consumer called NCTUE toll free number requesting a copy of the data report. The NCTUE agent processed the consumer request and advised that the document will be received via mail within **** business days. Request has been resolved.Customer response
09/01/2023
Complaint: 20393741
I am rejecting this response because: I have yet to receive anything in the mail and do not know if this is fraudulent or not. The agent that I spoke to could not give me any information over the phone.
Sincerely,
*********************Business response
09/07/2023
On September 5, 2023 the consumer was contacted via phone number provided on the BBB complaint. The consumer NCTUE data report was reviewed over the phone for any inaccurate information. The NCTUE Tier 3 agent initiated a dispute on the consumer behalf. The NCTUE dispute process was explained to the consumer. Once the service provider responds the consumer was advised that he will receive an updated copy of the NCTUE data report. The consumer had no further questions or concerns after the phone conversation. Consumer is now awaiting the dispute results from the service provider.Customer response
09/10/2023
Complaint: 20393741
I am rejecting this response because: I have not been contacted as of Sunday 9/10/23 7:00AM.
Sincerely,
*********************Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear BBB, I received a letter from NCTUE directing that I call a number and enter my personal information which I complied with but the automated number said there was no information available. The letter states that there is negative information however I have paid all utility, phone, and internet bills in a timely manner. Now I'm told by my provider that I can not obtain internet service or phone service due to this false information held by NCTUE.My family and I immigrated to ******* from ****** 2 years ago and still can not get phone or internet service due to this incorrect information being held by NCTUE.Can you please somehow find a way to contact them? They ask on their website for SS Card, Driver's license, utility bills, but this is an egregious burden from this agency.With kind regards,**** & ********Business response
08/25/2023
On July 31, 2023 the consumer was contacted on the phone number provided on the complaint, the NCTUE agent left a message for the consumer to contact NCTUE to review the data report over the phone. A copy of the consumer data report was mailed to the consumer. The consumer will receive a copy of the data report within **** business days via *****Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a notice from Nctue and followed the instructions to call the 866 number to receive a copy of my data report because something negative has been filed against it. When I call and enter the required information it says it can't process my request and I've tried multiple times. I refuse to mail all the *** and sensitive information in order to do a mail request. There is no other number to call.Business response
08/25/2023
On August 25 2023, there was an unsuccessful attempt to contact consumer via phone number provided. Additionally, an email was sent to the consumer advising the request was successfully processed along with a confirmation number for the request. The consumer was also provided the toll free number for NCTUE.Initial Complaint
07/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am a victim of ID theft and per FTC's instruction I attempted to call the number to get a report of my utility history to see if there are more fraudulent accounts in my name. After correctly entering the information requested, I was told there were too many errors and I could not get a report. I refuse to send copies of my personal data through the mail. I cannot belive they want people who have already been victims of identity theft to risk further exposure. I need personalized assistance. I want a report and to place a freeze. The system probably thinks the info I entered is wrong because it has the address from where the scammer opened a utility account in my name. Their info is wrong, the info I entered was correct! There is something wrong with the reasoning here. There needs to be a person available to help for these situations.Business response
08/28/2023
On August 24, 2023 the consumer was contacted on phone number provided on complaint without an answer. The consumer was sent a secure email on August 24, 2023 and August 28, ****************************************************** order for NCTUE to confirm the consumer does not have a data report within NCTUE database. NCTUE is awaiting consumer response to proceed with the consumer request.Customer response
09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am now in contact directly with the business.
Sincerely,
*************Initial Complaint
07/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This seems to be the only place anyone can obtain information regarding how to get in touch with NCTUE regarding the random letter received in the mail stating negative information on my file. I have now spent hours trying to call NCTUE, searching the internet, checking my credit report, to not find anything. Is someone using my information for their utility bills? Because all of my known accounts are in good standing. This is so concerning and yet no one to contact for help! Automated systems says it cannot process and I am NOT going to mail my personal information! Much less wait weeks to find out if I need to freeze my account. This process is ridiculous. I want to receive my report without waiting for the mail for 3 weeks and potentially having my information swiped while in route. How is this the safe process?!Business response
08/25/2023
On August 25, 2023, consumer was contacted via secure email provided on the complaint. The consumer was notified that the NCTUE request was processed and the confirmation number was provided. The consumer was advised the document will be received in the mail in 7 to 10 business days. The NCTUE toll free direct phone number was also provided for any further assistance.Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I live in ******** and I recently received a letter in the mail notifying me that I may have some negative impacts on my NTCUE Data report. Since I don't have any negative or delinquent accounts, I tried reaching out to the phone number on their website to receive a copy of the report. After giving them my personal information to verify my identity, the phone system says that they can't locate the report and to send in a mail request. I do not feel at all comfortable sending highly sensitive personal identification documents in the mail to I company I'm only just now hearing about. I've tried calling the number multiple times and every time the automated system says they can't find the report and it hangs up. I require assistance from an NCTUE representative.Business response
08/28/2023
On August 25, 2023 the consumer was contacted on phone number provided on the BBB complaint. The Tier 3 agent left a voicemail providing the NCTUE toll free number. The Tier 3 agent also sent the consumer a secure email requesting additional information in order to process request. On August 28, 2023 the consumer responded back to secure email with the requested information. The consumer request was processed and mailed to the consumer. A secure email was sent to the consumer providing the status of the request along with the confirmation number.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
45 total complaints in the last 3 years.
13 complaints closed in the last 12 months.