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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a research record on my own property. It stated it could list owner, years bought, refinancing dates/amounts etc and within five minutes the report stated no such records exist. I immediately called the company and told them this was fraud. First person picked up call I,mediately, then hung up five minutes into our conversation. Calls 2,3 4 it states calls were heavy and suggest I talk in an automated chat representative and I said no. Persons 2,3 and 4 immediately hung up. 5th time Tiffany picked up amd I to.d her so not hang up on me. I told her what happened and she said she would process refund I should get in 48 hours and account cancelled. All my housing data is public record, I thought it would be easier to get it in one place. And it basically said zero records available on this property. All this took place in less than 30 minutes. It's a scam.Business response
09/21/2021
Business Response /* (1000, 5, 2021/09/09) */ Hi ******, We apologize for the experience you received regarding our phone service disconnecting you. I was able to locate your account and found that a record did exist for your address ( see attached image). At the time of the call to customer service representative processed a refund on your account. Sometimes when the subscription payment is processing we are unable to refund until that original payment has processed. We issued a refund on 9/8/21 and emailed you a confirmation. We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
193 total complaints in the last 3 years.
64 complaints closed in the last 12 months.