Business ProfileforJazzy Pawz by Andrea

Like many other reviews discussing their lack of flexibility and unethical practices with charging clients when needing to reschedule an appointment, I called 19 hours ahead of my appointment to explain that my dog has an injured paw. When I asked to reschedule, they told me they would keep my deposit and I needed to read the website (which states they require a 24 hour cancellation notice). I explained that as a long time customer, Im aware of their policy and called with as much advance notice as I could and would appreciate some flexibility since my dog was injured. Instead, they kept repeating that I should have read the website.It was appalling that after missing the cancelation window by 4 hours due to the fact that my dog was injured that they couldn't be customer focused and offer to just reschedule me after I've been going here for 2 years. When I asked to speak to the owner, they refused to connect me. After continuing to speak over me and just repating the fact that I need to read the website I called back and said you know what- you have my money- I'll keep my appiintment, to which thet reufsed to honor the appointmetn they had cancelled 3 minutes prior. At that point- I lost my temper- I'm nice, until someone's unreasonable. After which, they then went as far to look up my phone number and text a recorded video of me loosing my patience after being told for the umpteenth time I need to read their website and that they efused to refund my money. They of course didnt manage to film their unprofessionalism.**Read their reviews- they have a habit of charging people cancellation fees when circumstances are out of their client's control. ** I'd like my $30 refunded and I woudl like an apology for beign recorded without my conscent.