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Business Profile

Credit Reporting Agencies

Innovis Consumer Assistance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never heard about this Company until I placed a freeze on all three credit reports and when I got notification in the mail with confirmation freeze was placed I saw Innovis Company on it. So I called them to see who there were and to request my credit file. I went through the process and they sent my credit file in the mail along with my temp. username and password to view and have online access to my credit file. After entering that information they provided the system called me twice with a one time access code required to access my credit file. They know my number ending in **** is correct. I got two codes and there system wouldn't allow me to enter or access my file online. This company is a fraud and I want access to my credit file online. As I have with all three major credit reporting companies. I will not allow this company to force me to change my legal giving number I had for years.

    Business Response

    Date: 06/08/2022

    Innovis received the complaint you submitted to the Better Business Bureau, reference number 17288861,on 6/3/2022. In your complaint, you state that you are unable to log in to Innovis.com.

    In response to your complaint:
    For the safety and security of your information, we have implemented authentication procedures for the Innovis.com account log in process that includes sending a passcode to a phone number that has been reported to us, and has a verified owner.
    We understand that this *** not be possible for all users, and apologize for any inconvenience this *** cause. However, these security measures cannot be bypassed. If you are unable to log in to Innovis.com, please contact us directly using the information below, and we would be happy to assist you. Any requests that *** be submitted online *** be processed by mail or phone using the contact information below.
    You *** manage your Security Freeze without entering login credentials by visiting https://www.innovis.com/personal/securityFreeze directly. Additionally, you *** request a free copy of your Innovis Credit Report at any time. Innovis does not charge a fee to provide you with a copy of your Report by mail. Innovis does not limit the number of Reports you *** order.

    Lastly, please use the following information to contact us directly for further assistance:

    Innovis Consumer Assistance
    ************************************* 30353


    If you have any questions or concerns, you *** contact our Consumer Assistance Department at **************. Representatives are available to assist you Monday through Friday, 8:00am to 8:00pm ET.

    We appreciate this opportunity to serve you.

    Sincerely,

    Innovis Consumer Assistance

    Customer Answer

    Date: 06/23/2022

     
    Complaint: 17288861

    I am rejecting this response because:

    THIS COMPANY IS KEEPING ME FROM ACCESSING MY CREDIT FILE. I CANT LOGIN WITH THERE OWN TEMP USER AND PIN. I CALLED SEVERAL TIMES. THIS COMPANY IS KEEPING MY INFORMATION FROM ME. I HAVE ONLINE ACCESS WITH ALL THREE LARGEST CREDIT COMPANY WITH NO ISSUE WITH MY PHONE NUMBER ************. I DON'T KNOW WHAT THIS COMPANY IS TALKING ABOUT WHEN IT COMES TO DIFFRENT PHONE NUMBERS. I'VE HAD AND ONLY HAVE ************ THAT HAS ONLY BEEN REPORTED TO CREDIT COMPANIES.. I HAVE PROOF OF IT TOO. IM ABOUT TO FILE A FEDERAL LAWSUIT IF I HAVE TO IN ORDER TO HAVE ACCESS ONLINE. IF I CANT FREEZE MY ACCOUNT ONLINE THEN I SHOULD ALSO HAVE ONLINE ACCESS WITH EVER I NEED TO. NO PHONE WILL EVER BE USED OR DIFFERENT THEN THE NUMBER I GAVE THEM. THERE'S PEOPLE ON THE STREET WITH NO PHONE NUMBERS DOESN'T MAKE IT LESS THEN. I WILL EMAIL AND FIGHT TIL THEY RELEASE MY OWN CREDIT FILE. I'VE NEVER HEARD OF THIS SORRY COMPANY WHO THINKS THERE PROTECTING ME. WHEN THEY CLEARLY MAILED MY FILE ALONG WITH MY LOG IN INFORMATION THEY SENT. WHO IS THE **** HERE?

    Sincerely,

    *************************

    Business Response

    Date: 07/07/2022

    Our response to the consumer's rejection is attached. We also mailed a copy of our response to the address the consumer provided. 

Innovis Consumer Assistance is NOT a BBB Accredited Business.

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